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  • All HBS Web  (3,682)
    • People  (5)
    • News  (567)
    • Research  (2,492)
    • Events  (6)
    • Multimedia  (5)
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Show Results For

  • All HBS Web  (3,682)
    • People  (5)
    • News  (567)
    • Research  (2,492)
    • Events  (6)
    • Multimedia  (5)
  • Faculty Publications  (1,394)
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  • 01 Apr 1999
  • News

Q & A: Confronting New Technologies: When Doing Right Is Wrong

technologies seldom make sense to managers, given their corporate perspective. There are two reasons for this. First, customers exert tremendous influence over managers' decisions and the directions they... View Details
  • 25 Sep 2019
  • News

Leading the Evolution of E-Commerce

$1 billion. In 2017, when Fleiss left, it had 6 million customers and $100 million in revenues. It was time to try something new. That something new became Jetblack, a text-to-shop service that Fleiss... View Details
Keywords: ecommerce; work-life balance; entrepreneurship; Retail Trade
  • 26 Sep 2018
  • News

Getting Life Back in Balance

make mistakes. “My greatest focus is—and will always be—on people: motivating them, empowering them, and encouraging them to experiment and take calculated risks,” Gower says.... View Details
  • 01 Apr 2002
  • News

Professorship Brings Brierley's HBS Connection Full Circle

to meet Hal and learn what it takes to live on the frontier of marketing practice for three decades." "John Deighton's passion for marketing and the art of managing customer... View Details
Keywords: Charles M. Williams; Epsilon Data Management; Computer Systems Design and Related Services; Computer Systems Design and Related Services
  • 28 May 2019
  • News

Cure All

Raffaella Sadun: I would add that their lack of focus might be the reason why it’s so hard for them to actually excel in implementation. The hospital is a complex, multiproduct organization, and spreading... View Details
Keywords: Hospitals; Health, Social Assistance
  • 01 Jun 2017
  • News

Case Study: Something New

sold for $5,000 in a boutique might cost as little as $200 in labor and supplies. By working directly with the factories, Anomalie can produce a custom gown for about $1,200. In the first two months that it... View Details
Keywords: April White
  • 01 Jun 1996
  • News

New Releases

of confidence that demonstrates the risks of neglecting customer and employee relationships in the face of large-scale change. Once the world's most admired corporation, IBM... View Details
  • 01 Mar 2019
  • News

In My Humble Opinion: Easy Rider

native knew an icon—and a challenge—when he saw one. In 2009 he stepped into the role of managing director, Harley-Davidson India. Entering the Indian market had plenty of challenges related to tariffs, accessibility, and brand... View Details
Keywords: Julia Hanna; Transportation Equipment Manufacturing; Manufacturing
  • 01 Sep 2012
  • News

On a Sound Track

branding is one priority. What else do you focus on? The company is built on product innovation. Rick Alden had the idea that launched Skullcandy while he was riding a chairlift. His phone rang, and because... View Details
Keywords: Deborah Blagg; audio accessories; Sporting Goods, Hobby, Musical Instrument, and Book Stores; Sporting Goods, Hobby, Musical Instrument, and Book Stores
  • 01 Dec 2017
  • News

Case Study: The Doctor Deficit

high touch, high service. Not expanding to the West Coast has enabled us to continue to focus on our customers here.” Where they are today: In three years, the company, which was founded in 2011, has grown... View Details
Keywords: April White
  • 30 Nov 2017
  • News

Happy Meals (Are Here Again)

demarcation. Now the workers are on the floor, delivering orders or helping customers with the new kiosks; Karavites has updated his employee training to include a focus on View Details
Keywords: Dan Morrell; photographed by Saverio Truglia
  • 05 Aug 2015
  • News

Mobilizing the Public to Fight Bribery

“Corruption is a great untapped market,” Henry Motte-Munoz (MBA 2013) says with a laugh. “Not many competitors and customer interest is quite high.” It’s a market he’s helping to disrupt using Bantay, an NGO... View Details
Keywords: Constantine von Hoffman; Executive, Legislative, and Other General Government Support; Executive, Legislative, and Other General Government Support
  • 07 Feb 2019
  • News

A Course Correction at Chris-Craft

Riva. The plan for Christ-Craft? Getting rid of generic model, and focusing on “watercraft that were high-quality and unusual in their focus on nautical beauty.” Stellican... View Details
  • 01 Jun 2014
  • News

What’s Next

HBS's vantage, it is clear Allston will enhance the University's mission and extend our impact. Global I would like to see more balance of studies on different continents. A lot of focus is on the United... View Details
Keywords: HBS Campaign; Colleges, Universities, and Professional Schools; Colleges, Universities, and Professional Schools
  • 28 Jan 2021
  • News

Why Reducing Your Offerings Pays Off

  • 01 Dec 2010
  • News

How to Survive Past Start-up

opportunities? The most successful entrepreneurs I interviewed demonstrated that the key is to focus on finding customer problems first, and only then on searching for... View Details
Keywords: Bill Murphy Jr.; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services
  • 17 Apr 2014
  • News

Support for the Global Century

exceptional international relationships and execution capabilities,” observes the head of Greenhill & Co., Inc. “I believe strongly that the business world needs leaders who have a true global perspective... View Details
  • 19 Mar 2016
  • News

Ex-McKinsey Analyst Finds New Path as Lavish Jeweler

Keywords: Nonstore Retailers; Retail Trade
  • 19 Aug 2010
  • News

Marketing Analysis Tools for Managers

Keywords: Colleges, Universities, and Professional Schools; Colleges, Universities, and Professional Schools
  • 01 Jun 2015
  • News

Case Study: Sneak Peak

locations in the Midwest and Mid-Atlantic, a focus on price-sensitive customers, and a much narrower range of healthy beverages, so this product could stand out more. This... View Details
Keywords: Whole Foods; Beverage and Tobacco Product Manufacturing; Beverage and Tobacco Product Manufacturing; Beverage and Tobacco Product Manufacturing; Beverage and Tobacco Product Manufacturing
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