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Show Results For
- All HBS Web
(3,682)
- People (5)
- News (567)
- Research (2,492)
- Events (6)
- Multimedia (5)
- Faculty Publications (1,394)
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- 01 Apr 1999
- News
Q & A: Confronting New Technologies: When Doing Right Is Wrong
technologies seldom make sense to managers, given their corporate perspective. There are two reasons for this. First, customers exert tremendous influence over managers' decisions and the directions they... View Details
- 25 Sep 2019
- News
Leading the Evolution of E-Commerce
$1 billion. In 2017, when Fleiss left, it had 6 million customers and $100 million in revenues. It was time to try something new. That something new became Jetblack, a text-to-shop service that Fleiss... View Details
- 26 Sep 2018
- News
Getting Life Back in Balance
make mistakes. “My greatest focus is—and will always be—on people: motivating them, empowering them, and encouraging them to experiment and take calculated risks,” Gower says.... View Details
- 01 Apr 2002
- News
Professorship Brings Brierley's HBS Connection Full Circle
to meet Hal and learn what it takes to live on the frontier of marketing practice for three decades." "John Deighton's passion for marketing and the art of managing customer... View Details
- 28 May 2019
- News
Cure All
Raffaella Sadun: I would add that their lack of focus might be the reason why it’s so hard for them to actually excel in implementation. The hospital is a complex, multiproduct organization, and spreading... View Details
- 01 Jun 2017
- News
Case Study: Something New
sold for $5,000 in a boutique might cost as little as $200 in labor and supplies. By working directly with the factories, Anomalie can produce a custom gown for about $1,200. In the first two months that it... View Details
Keywords: April White
- 01 Jun 1996
- News
New Releases
of confidence that demonstrates the risks of neglecting customer and employee relationships in the face of large-scale change. Once the world's most admired corporation, IBM... View Details
- 01 Mar 2019
- News
In My Humble Opinion: Easy Rider
native knew an icon—and a challenge—when he saw one. In 2009 he stepped into the role of managing director, Harley-Davidson India. Entering the Indian market had plenty of challenges related to tariffs, accessibility, and brand... View Details
- 01 Sep 2012
- News
On a Sound Track
branding is one priority. What else do you focus on? The company is built on product innovation. Rick Alden had the idea that launched Skullcandy while he was riding a chairlift. His phone rang, and because... View Details
- 01 Dec 2017
- News
Case Study: The Doctor Deficit
high touch, high service. Not expanding to the West Coast has enabled us to continue to focus on our customers here.” Where they are today: In three years, the company, which was founded in 2011, has grown... View Details
Keywords: April White
- 30 Nov 2017
- News
Happy Meals (Are Here Again)
demarcation. Now the workers are on the floor, delivering orders or helping customers with the new kiosks; Karavites has updated his employee training to include a focus on View Details
- 05 Aug 2015
- News
Mobilizing the Public to Fight Bribery
“Corruption is a great untapped market,” Henry Motte-Munoz (MBA 2013) says with a laugh. “Not many competitors and customer interest is quite high.” It’s a market he’s helping to disrupt using Bantay, an NGO... View Details
- 07 Feb 2019
- News
A Course Correction at Chris-Craft
Riva. The plan for Christ-Craft? Getting rid of generic model, and focusing on “watercraft that were high-quality and unusual in their focus on nautical beauty.” Stellican... View Details
- 01 Jun 2014
- News
What’s Next
HBS's vantage, it is clear Allston will enhance the University's mission and extend our impact. Global I would like to see more balance of studies on different continents. A lot of focus is on the United... View Details
- 28 Jan 2021
- News
Why Reducing Your Offerings Pays Off
- 01 Dec 2010
- News
How to Survive Past Start-up
opportunities? The most successful entrepreneurs I interviewed demonstrated that the key is to focus on finding customer problems first, and only then on searching for... View Details
- 17 Apr 2014
- News
Support for the Global Century
exceptional international relationships and execution capabilities,” observes the head of Greenhill & Co., Inc. “I believe strongly that the business world needs leaders who have a true global perspective... View Details
- 19 Mar 2016
- News
Ex-McKinsey Analyst Finds New Path as Lavish Jeweler
- 01 Jun 2015
- News
Case Study: Sneak Peak
locations in the Midwest and Mid-Atlantic, a focus on price-sensitive customers, and a much narrower range of healthy beverages, so this product could stand out more. This... View Details