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Show Results For
- All HBS Web
(1,765)
- People (8)
- News (368)
- Research (344)
- Events (10)
- Multimedia (7)
- Faculty Publications (170)
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- 12 Mar 2019
- First Look
New Research and Ideas, March 12, 2019
By: Buell, Ryan W. Abstract—Conventional wisdom holds that the more contact an operation has with its customers, the less efficiently it will run. But when customers are partitioned away from the operation, they are less likely to fully... View Details
Keywords: Dina Gerdeman
- 12 Jul 2010
- Research & Ideas
Rocket Science Retailing: A Practical Guide
aligned in their thinking. Analysts are often in frequent and close contact with management, even though they're not privy to inside information. Examining analysts' sales forecasts in 2008 reveals that analysts—and probably managers... View Details
- 01 Apr 2008
- First Look
First Look: April 1, 2008
even distributing condoms. It maintained a high standard of corporate ethics. It was effective at building contacts with local business and government elites, primarily through localization of management. Fundamentally Flawed Indexing... View Details
Keywords: Martha Lagace
- 14 Apr 2009
- First Look
First Look: April 14, 2009
is of serious concern to the manager(s) at OppenheimerFunds as well as to other investors. This leads a media turnaround firm to contact OppenheimerFunds and other large Take-Two shareholders with the intention of ousting the company's... View Details
Keywords: Martha Lagace
- 26 Aug 2008
- First Look
First Look: August 26, 2008
floor patient's admitting physician, Krishna Dugar, was unfamiliar with the hospital's policy. Therefore, in addition to correctly contacting admitting to request an ICU bed, Dugar incorrectly called the SICU and TSICU directly to ask... View Details
Keywords: Sean Silverthorne
- 23 Oct 2012
- First Look
First Look: October 23
costs for the company contacts outsourcing the work, as the workers in India are paid about the market wage for their work. These results and other observations lead to the conclusion that diaspora connections continue to be important... View Details
Keywords: Sean Silverthorne
- 17 Sep 2013
- First Look
First Look: September 17
for the company contacts outsourcing the work, as the workers in India are paid about the market wage for their work. These results and other observations lead to the conclusion that diaspora connections continue to be important even as... View Details
Keywords: Sean Silverthorne
- 09 Apr 2019
- First Look
New Research and Ideas, April 9, 2019
earlier, Freed-Finnegan and Wall had founded Index after observing the technological advantages that Amazon and other online retailers had over brick-and-mortar retailers. Index’s first product was a customer database tool that allowed brick-and-mortar retailers to... View Details
Keywords: Dina Gerdeman
- 07 Aug 2012
- First Look
First Look: August 7
defined as the extent to which an actor's network contacts are connected to one another, affects the initiation and adoption of change in organizations. Using longitudinal survey data supplemented with eight in-depth case studies, we... View Details
Keywords: Sean Silverthorne
- 05 Apr 2017
- Research & Ideas
For Women Especially, It Pays to Know What Car Repairs Should Cost
professor in the Marketing Unit at Harvard Business School, and Meghan Busse and Florian Zettelmeyer, both professors at Northwestern University. Somewhere, a radiator leaks For the study, “mystery shoppers” posing as consumers contacted... View Details
- 25 Apr 2005
- Research & Ideas
New Learning at American Home Products
regulatory requirements. But it had yet to develop in-house capabilities in R&D. It had not established contacts with the universities and other research institutions that were so vital to building a learning base in the new sciences.... View Details
- 14 Nov 2017
- First Look
New Research and Ideas: November 14, 2017
you’re interested in and find ways to connect with them. When you meet, articulate how you can contribute; engage your interviewers about their work; and offer expertise, advice, or contacts with no expectation of reciprocity. Suddenly... View Details
Keywords: Carmen Nobel
- 22 Aug 2011
- Research & Ideas
Getting to Eureka!: How Companies Can Promote Creativity
ideas. Chua repeated the study with college students, asking them to come up with a new advertising campaign for a fruit drink; again, those with more contacts in different cultures had the most creative ideas. In both cases, however,... View Details
Keywords: by Michael Blanding
- 07 Oct 2008
- First Look
First Look: October 7, 2008
jurisdiction, and therefore protection, of the states involved. Intergovernmental organizations (IGOs), whose members are states, represent an important attempt to span this abyss. IGOs are mandated variously to smooth economic transactions, facilitate global... View Details
Keywords: Martha Lagace
- 24 Jul 2019
- Lessons from the Classroom
Can These Business Students Motivate Londoners to Do the Right Thing?
contact us.” The organization also sent the original letter without the additional line to a different set of delinquent taxpayers, allowing the government to measure the change. The intervention proved to be valuable. More people began... View Details
Keywords: by Dina Gerdeman
- 21 Apr 2008
- Research & Ideas
The New Math of Customer Relationships
organizations with whom we've had no previous contact that get in touch with us to check up on the latest thinking that they say has influenced their management over the past decade or so. Finally, the service profit chain turns up in... View Details
Keywords: by Sean Silverthorne
- 31 Jul 2012
- First Look
First Look: July 31
small staff of project managers who act as single points of contact (SPOCs) for the projects. SPOCs are confronted with a broad range of projects rich in scientific complexity and technical issues, well beyond one individual's ability to... View Details
Keywords: Carmen Nobel
- 19 May 2014
- Research & Ideas
Why Companies Should Compete for Your Privacy
information. Social networking on Facebook would be of little value if users provided no personal information, and digital assistants such as Apple's Siri require access to consumers' location, contact lists, and calendar to be helpful. A... View Details
- 21 Feb 2017
- First Look
First Look at New Research: February 21
to investigate the psychological consequences and performance benefits of connecting to beneficiaries of one’s work. In a longitudinal field experiment of fruit harvesters, we find that though beneficiary contact with the overall customer... View Details
Keywords: Carmen Nobel
- 21 May 2020
- Research & Ideas
Fighting the COVID Blues: Advice from Business Research
house, grab one of them and hug them,” Schlesinger says. And if you’re social distancing alone, use videoconferencing tools to reach out to family and friends, so that you can look at each other as you talk, since eye contact also lifts... View Details
Keywords: by Dina Gerdeman and Danielle Kost