Publications

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26 Mar 2024
Research & Ideas

How Humans Outshine AI in Adapting to Change

You’ve probably never thought about all the split-second adjustments you make in a single day to perform different tasks. Wake up in a hotel room, walk into a library, sit behind the wheel of a car, or swipe... View Details

Keywords: by Rachel Layne; Technology; Information Technology

28 Jun 2007
Working Paper Summaries

Alignment in Cross-Functional and Cross-Firm Supply Chain Planning

Keywords: by Santiago Kraiselburd & Noel Watson

Article

Market Heterogeneity and Local Capacity Decisions in Services

By: Dennis Campbell and Frances X. Frei

We empirically document factors that influence how local operating managers use discretion to balance the tradeoff between service capacity costs and customer sensitivity to service time. Our findings, using data from one of the largest financial services providers in... View Details

Keywords: Customer Satisfaction; Cost; Standards; Service Delivery; Service Operations; Performance Capacity; Performance Productivity; Financial Services Industry; United States

2023
Working Paper

Translating Information into Action: A Public Health Experiment in Bangladesh

By: Reshmaan Hussam, Kailash Pandey, Abu Shonchoy and Chikako Yamauchi

While models of technology adoption posit learning as the basis of behavior change, information campaigns in public health frequently fail to change behavior. We design an information campaign embedding hand-hygiene edutainment within popular dramas using mobile... View Details

Keywords: Handwashing; Public Health; Health; Information; Behavior; Change

Research Summary

Managing Innovation in the Emerging Industrial Research System

The second track of Chesbrough's research looks at issues of how firms manage technology in an environment where research capability is increasingly distributed across the globe. Chesbrough sees the research system in the United States undergoing significant change,... View Details

2007
Chapter

Collaborative R&D in Management: The Practical Experience of Fenix and TruePoint in Bridging the Divide Between Scientific and Managerial Goals

By: Michael Beer and Niclas Adler

The gap between theory and practice has been of concern to both practitioners and academics, yet other than pleas to close the gap with more accessible writing by academics and more interest in research by practitioners few systematic efforts have been made to close... View Details

Keywords: Transformation; Knowledge Management; Management; Goals and Objectives; Performance Effectiveness; Performance Improvement; Practice; Research and Development; Social and Collaborative Networks; Theory; Value; United States

September 1997
Case

Information at the World Bank: In Search of a Technology Solution (A)

By: W. Earl Sasser, Josep Valor and Carin-Isabel Knoop

Information Technology Services Director Mohamed Muhsin planned to restructure the World Bank's information technology in response to President Jim Wolfensohn's call to build a knowledge bank. Several reorganization efforts taken by the bank in the 1980s led to a... View Details

Keywords: Restructuring; Information; Knowledge Management; Mission and Purpose; Technology; Public Administration Industry

2022
Working Paper

Human-Computer Interactions in Demand Forecasting and Labor Scheduling Decisions

By: Caleb Kwon, Ananth Raman and Jorge Tamayo

We empirically analyze how managerial overrides to a commercial algorithm that forecasts demand and schedules labor affect store performance. We analyze administrative data from a large grocery retailer that utilizes a commercial algorithm to forecast demand and... View Details

Keywords: Employees; Human Capital; Performance; Applications and Software; Management Skills; Management Practices and Processes; Retail Industry

SSRN

06 Oct 2023
Book

Yes, You Can Radically Change Your Organization in One Week

move quickly.” You Might Also Like: A World of Difference: What Keeps Companies from Becoming More Inclusive Key to Doing Your Best at Work? Be Yourself How Would Jack Welch’s Leadership Style Fare in Today’s World? Feedback or ideas to... View Details

Keywords: by Kristen Senz

Research Summary

Management Control Systems in Multiunit Companies

By: Tatiana Sandino

Professor Sandino conducts research on early-stage multiunit companies that introduce management control systems to help maintain operations, as well as company culture, as they grow, but also to enable adaptation to the different markets that they serve. Building... View Details

04 Feb 2002
Research & Ideas

How To Do Business in Islamic Countries

that's no different than in [the U.S.]," said Hayes. Personal staff can be very influential and should not be underestimated, he continued. The man who meets you at the airport or who chats you up in a... View Details

Keywords: by Martha Lagace

2024
Conference Paper

Quantifying Uncertainty in Natural Language Explanations of Large Language Models

By: Himabindu Lakkaraju, Sree Harsha Tanneru and Chirag Agarwal

Large Language Models (LLMs) are increasingly used as powerful tools for several high-stakes natural language processing (NLP) applications. Recent prompting works claim to elicit intermediate reasoning steps and key tokens that serve as proxy explanations for LLM... View Details

Keywords: Large Language Model; AI and Machine Learning

January 2021
Article

The Pursuit of Success in Academia: Plato’s ghost asks ‘What then?’

By: A.R. Elangovan and Andrew J. Hoffman

What do we pursue as we seek success in academia? For most, the path to academic success focuses narrowly on A-level journal publications, which has caused a stealthy but steady erosion in the very essence of academia. In this essay, we explore that erosion by drawing... View Details

Keywords: Personal Development and Career; Research; Identity; Education Industry

August 2017
Case

'Not so fast...' Litigation Strategy in EMC Corporation v. Donatelli (A)

By: Lena G. Goldberg and Danielle V. Holland

The sudden departure to Hewlett-Packard of a top-level EMC Corporation executive who had full knowledge of EMC’s operations, business plans, and key personnel ignited a bi-coastal battle between two fierce rivals that was played out in courts competing for jurisdiction... View Details

Keywords: Non-competition Agreements; Key Employee Agreements; Litigation Strategy; Law; Preliminary Injunctions; Jurisdictional Disputes; Conflict Of Laws; Lawsuits and Litigation; Strategy; Contracts

Educators

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Article

An Insider’s Perspective on How to Reduce Fraud in the Social Sciences

By: Max Bazerman

I will describe how a fraudulent paper developed and offer insights into the institutional changes that are needed. I was a co-author on a paper described as a “clusterfake” due to at least two frauds allegedly occurring in the same paper. I will use my knowledge of... View Details

Keywords: Ethics; Research

Register to Read

January 2009
Article

Spatial Diversity in Invention: Evidence from the Early R&D Labs

By: Tom Nicholas

This article uses historical data on inventor and firm R&D lab locations to examine the technological and geographic structure of corporate knowledge capital accumulation during a formative period in the organization of US innovation. Despite the localization of... View Details

Keywords: Factories, Labs, and Plants; Geographic Location; Innovation and Invention; Patents; Knowledge Acquisition; Research and Development; United States

January 2009
Case

Xi'an International University: The Growth of Private Universities in China

By: William C. Kirby, Michael Shih-ta Chen, Keith Chi-ho Wong and Tracy Manty

Huang Teng founded Xi'an International University (XAIU) as a private institute of higher education in 1992. Throughout its ensuing years, the school filled a niche and met the demand of students who did not test into one of China's public institutions. In 2008, it was... View Details

Keywords: Higher Education; Growth and Development Strategy; Private Ownership; Expansion; Education Industry; China

Educators

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31 Oct 2023
HBS Case

Checking Your Ethics: Would You Speak Up in These 3 Sticky Situations?

verbally confrontational when challenged. Several staff members confide their discomfort in their boss to you, but when you bring your concerns to the partner of your firm, he advises you to just let it go.... View Details

Keywords: by Michael Blanding; Consulting

May 2014
Article

Cynicism in Negotiation: When Communication Increases Buyers' Skepticism

By: Eyal Ert, Stephanie J. Creary and Max H. Bazerman

The economic literature on negotiation shows that strategic concerns can be a barrier to agreement, even when the buyer values the good more than the seller. Yet behavioral research demonstrates that human interaction can overcome these strategic concerns through... View Details

Keywords: Trust; Information Asymmetry; Perspective Taking; Reactive Devaluation