Publications

2008
Dictionary Entry

Development of Information and Communication Technology

By: Shane Greenstein

14 Dec 2014
News

Communicate Better with Your Global Team

04 Jan 2013
News

Innovative Incentives for Community Based Workers

10 Dec 2024
Video

112724 HBS Community Values classroom 2024

22 Oct 2013
News

Connecting Communities to Improve Post-Disaster Recovery

February 1992 (Revised March 1995)
Supplement

Amelia Rogers at Tassani Communications (B)

By: Linda A. Hill

Supplements the (A) case. View Details

Keywords: Telecommunications Industry

May 2021 (Revised June 2021)
Case

Zoom Video Communications vs. Microsoft Teams

By: Andy Wu

In June 2021, Zoom executives prepared for competition in the post-pandemic world. Zoom‘s breakthrough success in the previous year put the company in a position to set up many new opportunities going forward. At the same time, its success attracted competitors like... View Details

Keywords: Internet and the Web; Competition; Growth and Development Strategy

June 2007
Case

Howard Schultz: Building Starbucks Community (B)

By: William W. George and Lance P. Pierce

Supplements the (A) case. View Details

1983
Book

Marketing Communications in a Changing Environment

By: John A. Quelch

Find at Harvard

September 1986
Background Note

Dilemmas of Developing and Communicating Strategy

By: Joseph L. Badaracco Jr.

Find at Harvard

22 Oct 2013
News

Connecting Communities to Improve Post-Disaster Recovery

10 Dec 2024
Video

112724 HBS Community Values online 2024

12 Feb 2015
Video

Connecting Communities to Improve Post-Disaster Recovery

18 Jul 2018
News

Ensuring HBS Remains a Dynamic Community

Rebecca Sumner Lien (MBA 1993) (photo by Genevieve Shiffrar) Rebecca Sumner Lien (MBA 1993) (photo by Genevieve Shiffrar) A part-time job at a Roy Rogers restaurant first introduced Rebecca Sumner Lien to business. “I was fascinated by how the restaurant ran and how... View Details

24 Apr 2014
News

Leading a community of health care providers

vision is to make DaVita (Italian for “giving life”) “the best dialysis company the world has ever seen.” Thiry is known as the “mayor of DaVita Village” by the company’s more than 50,000 employees, who are referred to as “teammates.” Thiry observes, “We are a View Details

July 2002 (Revised April 2003)
Case

Computer Associates International, Inc.: Governance and Investor Communication Challenge

By: Paul M. Healy and Krishna G. Palepu

Sanjay Kumar, the CEO of Computer Associates, faces investor communication challenges following the company's implementation of a new business model and the accompanying change method used to recognize revenue. Despite management's confidence that the new business... View Details

Keywords: Business Earnings; Earnings Management; Stock Shares; Problems and Challenges; Communication Strategy; Accrual Accounting; Business Model; Budgets and Budgeting; Corporate Governance; Revenue; Computer Industry; Information Technology Industry

16 Sep 2014
News

Harvard Study Warns Business Community Of Economic Inequality Risks

November 2022
Case

Jon Fortt: The Art of Debate and Effective Communication

By: Francesca Gino, Sarah Livick-Moses and Ruth Page

This stand-alone multimedia case explores the art of communication in the space of negotiation. It follows the career journey of business journalist, media influencer, and co-anchor of CNBC's "Squawk Alley," Jon Fortt. He offers reflections on the race crisis in the... View Details

Keywords: Communication; Negotiation; Race