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  • 08 Mar 2021
  • In Practice

COVID Killed the Traditional Workplace. What Should Companies Do Now?

A year ago, COVID-19 forced many companies to send employees home—often with a laptop and a prayer. Now, with COVID cases subsiding and vaccinations rising, the prospect of returning to old office routines appears more possible. But will employees want to flock back to... View Details
Keywords: by Dina Gerdeman
  • 29 Jan 2008
  • First Look

First Look: January 29, 2008

whom were above median wealth. This finding suggests that an important part of the positive relationship between personal wealth and entrepreneurship may be driven by the fact that wealthy individuals with lower ability can start new... View Details
Keywords: Martha Lagace
  • July 2007 (Revised January 2008)
  • Case

Turnaround at the Veterans Health Administration (A)

By: Amy C. Edmondson, Brian R. Golden and Gary J. Young
Investigates the challenges that Dr. Kenneth W. Kizer confronted in seeking to create organizational change at the largest integrated health care system in North America, the Veterans Health Administration (VHA). Kizer was appointed as the Under Secretary of Health, to... View Details
Keywords: Problems and Challenges; Organizational Change and Adaptation; Transformation; Leadership; Consolidation; Health Care and Treatment; Service Delivery; Health Industry; Public Administration Industry; North and Central America
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  • 14 Apr 2009
  • First Look

First Look: April 14, 2009

(roommate) problems in which agents can either be matched as pairs or remain single. We introduce a so-called bi-choice graph for each pair of stable matchings and characterize its structure. Exploiting this structure we obtain as a... View Details
Keywords: Martha Lagace
  • Profile

Paul Feghali

Coming to HBS is like Going on a first date with the person you’ve had a crush on for years. What is your most memorable classroom moment? My first cold call. During a case study on a struggling shoe company, my professor View Details
  • Web

Measure Outcomes & Cost for Every Patient - Institute For Strategy And Competitiveness

degree of functional status achieved. Tier two represents the process of recovery including complications problems encountered in the treatment process. Tier three represents the long-term sustainability of health achieved including... View Details
  • 04 Sep 2001
  • Research & Ideas

Governing the Family-Run Business

considering how the problems of a family enterprise and non-family business are often the same. Personalities, passions, and power, after all, are at the heart of any enterprise. In this article I will describe effective overall... View Details
  • 14 Feb 2023
  • HBS Case

Is Sweden Still 'Sweden'? A Liberal Utopia Grapples with an Identity Crisis

to expand its political platform, linking the migrants to a rising crime rate and other ills. “It’s a problem that’s playing out not just in Europe, but in the US as well,” Spar says of rising immigration numbers. “Sweden is an indicator... View Details
Keywords: by Lane Lambert
  • 08 Jul 2014
  • First Look

First Look: July 8

unexpected event in turn. Luck played a part, but so did smart leadership and sensemaking. Until the last reactor went into cold shutdown, Masuda's team took nothing for granted. With each new problem they... View Details
Keywords: Carmen Nobel
  • 22 Jul 2008
  • First Look

First Look: July 22, 2008

better than the non-lean projects in our sample in many, but not all cases. Building on this result we see that the impact of the techniques on problem solving, coordination, and standardization of work improve the way that the firm... View Details
Keywords: Martha Lagace
  • 27 Jul 2020
  • Book

Reflection: The Pause That Brings Peace and Productivity

Instead, they practice the art of reflection “in the cracks and crevices of their everyday lives” to help them make better decisions day by day and problem by problem. Badaracco recommends four design principles for reflection. Like... View Details
Keywords: by Dina Gerdeman
  • 29 Nov 2022
  • Research & Ideas

Is There a Method to Musk’s Madness on Twitter?

consistent with trying to get that particular benchmark in line. We should definitely feel sympathy for all the people at Twitter who have gone through this. But at the same time, we shouldn’t be surprised that Musk has chosen to start... View Details
Keywords: by Christina Pazzanese, Harvard Gazette; Technology
  • 04 May 2021
  • Book

Best Buy: How Human Connection Saved a Failing Retailer

practical architecture of what, in my view, we need to move the world forward.” Of course, pulling off such an ambitious effort is easier said than done. At Best Buy, Joly didn’t start with the traditional turnaround playbook of laying... View Details
Keywords: by Michael Blanding; Retail
  • 24 Apr 2018
  • Op-Ed

Op-Ed: What Mark Zuckerberg Can Learn About Crisis Leadership from Starbucks

Facebook’s current data privacy crisis, could learn a lot from Johnson. Let’s examine how Johnson and Zuckerberg measured up against what I have identified as 7 Lessons for Leading in Crisis. #1: Face reality, starting with yourself.... View Details
Keywords: by Bill George; Technology; Food & Beverage
  • 04 Jan 2017
  • What Do You Think?

How Much Bureaucracy is a Good Thing in Government and Business?

various comments on this web page is desperation when it comes to government. It seems like many Americans are just starting to give up, which is the absolute wrong approach.” Citing the Glass-Steagall Act in banking as well as actions... View Details
Keywords: by James L. Heskett
  • 01 Dec 2023
  • News

Joint Venture

The human knee is a marvel. It’s the hinge at the center of our gait, the evolutionary adaptation that makes humans the only fully bipedal mammals on the planet. But the knee also is a complicated and vulnerable knot of bone, muscle, and sinew. Nearly everyone knows... View Details
Keywords: Shoshi Parks
  • 20 Aug 2021
  • Blog Post

Is the MBA Worth It? Hear What Recent HBS Grads Have to Say

starting my own business and I know the alumni network will be invaluable when the time comes for me to do the next thing. Personally, I have friendships that will last a lifetime and that was surprising for me coming in a little older... View Details
  • 07 Jul 2008
  • Research & Ideas

Innovation Corrupted: How Managers Can Avoid Another Enron

for natural gas, and to create derivative supply contracts that could help customers manage the risks of demand volatility and price swings more effectively than before. In this way, Skilling and his colleagues solved a major contracting View Details
Keywords: by Martha Lagace; Energy; Utilities
  • 07 Jun 2023
  • Blog Post

My One Case: MBA Class of 2023 Looks Back

Peterson (A).” The case discusses the problems that a recent MBA graduate faces when he joins a new company and has a difficult time managing people. A lot of us are trained to be individual contributors from a young age. Prior to coming... View Details
  • 06 Jun 2016
  • Research & Ideas

Skills and Behaviors that Make Entrepreneurs Successful

the problem is that people usually focus on an entrepreneurial ‘personality’ rather than identifying the unique skills and behaviors of entrepreneurs who launch and grow their own firms.” Complicating this understanding are the many types... View Details
Keywords: by HBS Working Knowledge