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Show Results For
- All HBS Web
(11,345)
- People (42)
- News (3,552)
- Research (5,634)
- Events (28)
- Multimedia (141)
- Faculty Publications (3,102)
- 14 Jan 2015
- News
The Capabilities Your Organization Needs to Sustain Innovation
- Article
Transitions of Power Are Difficult. What Joe Biden and Other Incoming Leaders Need to Know
Kanter, Rosabeth Moss. "Transitions of Power Are Difficult. What Joe Biden and Other Incoming Leaders Need to Know." Harvard Business School Working Knowledge (November 17, 2020). (Interview.)
- 08 Aug 2013
- News
Parents, you don't need to buy more stuff
- 05 Jun 2013
- What Do You Think?
Do We Need to Extend ‘No Surprises Management?’
leaders. Once we establish expectations among our direct reports, do we try to make sure that we meet them all? Where it is not possible, do we attempt to provide reasons in a timely manner? What levels of trust does your leadership... View Details
Keywords: by James Heskett
- 10 Oct 2023
- Blog Post
Policy Drivers for Environmental Justice: What Businesses Need to Know
topic and hope that this piece provides a helpful starter guide on the intersection of business and environmental justice. Summary: Policy Drivers for Environmental Justice in the US – What Businesses Need... View Details
- 02 Feb 2023
- Research & Ideas
Why We Still Need Twitter: How Social Media Holds Companies Accountable
the need for reporting on corporate misconduct, acting as a watchdog to help keep companies accountable for their actions. It comes at a time of upheaval in social media, with the rapid rise View Details
- 09 Jan 2024
- In Practice
Harnessing AI: What Businesses Need to Know in ChatGPT’s Second Year
As a new year begins, the role of artificial intelligence (AI) and its impact on the future of work permeates nearly every workplace-related discussion, from diversity, equity, and inclusion goals and... View Details
- 13 Aug 2014
- Lessons from the Classroom
Managing the Family Business: Entrepreneurs Needed for Long-Run Success
business reasons and family reasons why we think this is true. The Business Reasons In today's competitive environment of rapid technological change and quickly evolving industries, it doesn't pay to become too attached to current lines... View Details
Keywords: by Michael J. Roberts
- 01 Mar 2018
- News
‘We were just doing what needed to be done’
were taking, but we felt the need to take it because there was not only a shortage of black students, but also no real support system. For me, I was the only black female in the class, and it was things like... View Details
- 06 Apr 2015
- Research & Ideas
After Germanwings, More Attention Needed on Employee Mental Health
members to use it." To remove the stigma, employers need to educate workers about mental illness and distinguish it from normal levels of stress. At the same time, managers must learn the legal restrictions... View Details
- 28 Aug 2018
- News
Degree Deflation? Kentucky Teachers No Longer Need Master's Degrees
- 05 May 2022
- HBS Case
College Degrees: The Job Requirement Companies Seek, but Don't Really Need
college degree, so qualified people are often shut out of the candidate pool before hiring managers can get a closer look at them. But especially now, when employers need workers—and workers View Details
Keywords: by Jay Fitzgerald
- 09 Apr 2019
- News
Ray Dalio: Why and How Capitalism Needs to Be Reformed
In a series of posts on LinkedIn, Ray Dalio (MBA 1973), co-chief investment officer and co-chairman of Bridgewater Associates, has written an extensive examination of modern... View Details
Keywords: capitalism
- July 3, 2020
- Article
Delivery Apps Need to Start Treating Suppliers As Partners
By: Scott Duke Kominers and Ian Macomber
Home delivery has shifted from a luxury service aimed at young urban professionals to a core part of many businesses, which is used by almost everyone. That upheaval has strained capacity of many delivery services and changed how they relate to the suppliers that they... View Details
Keywords: Service Delivery; Supply Chain; Performance Capacity; Performance Efficiency; Entrepreneurship
Kominers, Scott Duke, and Ian Macomber. "Delivery Apps Need to Start Treating Suppliers As Partners." Harvard Business Review (website) (July 3, 2020).
- 27 Jul 2018
- News
Electricity generation drives need for natural gas demand response
- 26 Sep 2016
- News
No More Excuses: Candidates Need to Address Tax Reform
- 30 Sep 2019
- News
WeWork Needs Cash as Botched IPO Scuttles Planned Infusion
- November 2011
- Case
Comfort Class Transport: Does Customer Service Need an Overhaul?
By: Michael J Roberts and Paul E. Morrison
The general manager of a chauffeured limousine transport company is concerned about underperformance at the company's customer service call center. The eight-person call center handles almost all customer interaction including discussing company services with... View Details
Keywords: Capacity Utilization; Supply ＆ Demand; Operations Management; Customer Service; Management; Demand and Consumers; Service Operations; Order Taking and Fulfillment; Performance Capacity; Customer Satisfaction; Transportation Industry
Roberts, Michael J., and Paul E. Morrison. "Comfort Class Transport: Does Customer Service Need an Overhaul?" Harvard Business School Brief Case 114-374, November 2011.