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Show Results For
- All HBS Web
(2,539)
- People (3)
- News (530)
- Research (1,589)
- Events (2)
- Multimedia (28)
- Faculty Publications (920)
- 18 Aug 2021
- News
Alumni on the Black Lives Matter Movement
commitment to another level. Our goal is to do everything we can to achieve progress on each of the targeted pillars, and we will work tirelessly to make real change.” The 10-year initiative, comprised of $20 million in View Details
- 01 Mar 2010
- News
Light Looks Back on Forty-Year HBS Career
with encouragement from faculty mentors, pursued his growing interests in markets and investment. During his tenure at the School he has served as chair of the Finance unit and taken on a number of key administrative roles, including... View Details
- 12 Nov 2021
- News
Alumni Business Leaders on Confronting the Climate Change Challenge
will always be on the margin unless there is huge support within the public. Major changes in a business occur when major economics are demonstrated—new markets with new products, innovation, business model. These were well highlighted in... View Details
- 2011
- Working Paper
The Impact of Forward-Looking Metrics on Employee Decision Making
By: Pablo Casas-Arce, F. Asis Martinez-Jerez and V.G. Narayanan
This paper analyzes the effects of providing forward-looking metrics on employee decision making. We use data from a southern European bank that, in April 2002, started providing its branch managers with customer lifetime value (CLV) information about mortgage... View Details
- 27 Sep 2013
- Working Paper Summaries
The Impact of Conformance and Experiential Quality on Healthcare Cost and Clinical Performance
- 2008
- Working Paper
The Effect of Labor on Profitability: The Role of Quality
By: Zeynep Ton
Determining staffing levels is an important decision in retail operations. While the costs of increasing labor are obvious and easy to measure, the benefits are often indirect and not immediately felt. One benefit of increased labor is improved quality. The objective... View Details
Keywords: Profit; Selection and Staffing; Service Delivery; Business Processes; Quality; Retail Industry
Ton, Zeynep. "The Effect of Labor on Profitability: The Role of Quality." Harvard Business School Working Paper, No. 09-040, September 2008. (Revised July 2009.)
- 01 Jun 2012
- News
A Better World, One Idea at a Time
and the Harvard Kennedy School. The two-day event on the HBS campus drew 1,500 attendees from across the country for panels, workshops, a career fair, and the Pitch for Change business plan competition, where social entrepreneurs vie for... View Details
- 11 Jul 2023
- Blog Post
Second Life: Reflections on Complementing Success with an Encore Career
mind was working. With so much time available, how best should he use it? “It occurred to me that I didn’t have to concentrate on one thing, but could have a portfolio-like encore career,” says Kloeblen, “I... View Details
- 06 Nov 2006
- Research & Ideas
How South Africa Challenges Our Thinking on FDI
More than one decade after the fall of apartheid, and despite ambitious economic reforms by the ANC government, foreign direct investment flows into South Africa averaged around two-thirds less than investments in comparable... View Details
Keywords: by Martha Lagace
- Fall 2016
- Article
The Impact of Supplier Inventory Service Level on Retailer Demand
By: Nathan Craig, Nicole DeHoratius and Ananth Raman
To set inventory service levels, suppliers must understand how changes in inventory service level affect demand. We build on prior research, which uses analytical models and laboratory experiments to study the impact of a supplier’s service level on demand from... View Details
Keywords: Demand and Consumers; Service Delivery; Supply Chain; Order Taking and Fulfillment; Retail Industry
Craig, Nathan, Nicole DeHoratius, and Ananth Raman. "The Impact of Supplier Inventory Service Level on Retailer Demand." Manufacturing & Service Operations Management 18, no. 4 (Fall 2016): 461–474.
- 2016
- Working Paper
The Impact of Supplier Inventory Service Level on Retailer Demand
By: Nathan Craig, Nicole DeHoratius and Ananth Raman
To set inventory service levels, suppliers must understand how changes in inventory service level affect demand. We build on prior research, which uses analytical models and laboratory experiments to study the impact of a supplier's service level on demand from... View Details
Keywords: Customer Satisfaction; Forecasting and Prediction; Learning; Consumer Behavior; Service Delivery; Performance Expectations; Apparel and Accessories Industry; Service Industry
Craig, Nathan, Nicole DeHoratius, and Ananth Raman. "The Impact of Supplier Inventory Service Level on Retailer Demand." Working Paper. (Revised January 2016.)
- 26 Jun 2023
- Research & Ideas
Want to Leave a Lasting Impression on Customers? Don't Forget the (Proverbial) Fireworks
always remember their last interaction with a brand when deciding whether to reengage—so a strong finish is worth the investment. That doesn’t have to mean fireworks, however. A furniture company may invest in a reputable delivery company... View Details
- 11 Oct 2022
- Research & Ideas
Shrinking the Racial Wealth Gap, One Mortgage at a Time
Hiring more minority loan officers could help people of color secure significantly more home loans and address one of the biggest factors driving the racial wealth gap, new research finds. In the white-dominated US banking industry,... View Details
- October 2023
- Article
Health System Perspective on Cost for Delivering a Decision Aid for Prostate Cancer Using Time-Driven Activity-Based Costing
By: David R. Ho, Robert S. Kaplan, Jonathan Bergman, David F. Penson, Benjamin Waterman, Kristin C. Williams, Jefersson Villatoro, Lorna Kwan and Christopher S. Saigal
Previsit decision aids (DAs) have been shown to improve decisional quality. But the cost to deploy a DA has not been previously estimated. We interviewed or observed relevant personnel at three institutions that had implemented DA programs for men with prostate cancer.... View Details
Keywords: Time-Driven Activity-Based Costing; Health Care and Treatment; Cost Accounting; Health Industry
Ho, David R., Robert S. Kaplan, Jonathan Bergman, David F. Penson, Benjamin Waterman, Kristin C. Williams, Jefersson Villatoro, Lorna Kwan, and Christopher S. Saigal. "Health System Perspective on Cost for Delivering a Decision Aid for Prostate Cancer Using Time-Driven Activity-Based Costing." Medical Care 61, no. 10 (October 2023): 681–688.
- 16 Dec 2019
- Research & Ideas
Taking on the Taboos That Keep Women Out of India's Workforce
other economists offers a new way of thinking about this puzzle. Published in September by the National Bureau of Economic Research, On Her Own Account: How Strengthening Women’s Financial Control Affects Labor Supply and Gender... View Details
Keywords: by Julia Hanna
- 29 May 2001
- Research & Ideas
Howard Stevenson on the Lessons of the Internet Era
nice," Stevenson quipped. In the new world order, Stevenson said, here are the keys: Hire great people; take a pass on the mediocre Understand and use technology Think globally Don't believe your own financial PR Happiness is a... View Details
Keywords: by Sean Silverthorne
- September 1992
- Background Note
Note on the Financial Perspective: What Should Entrepreneurs Know?
Identifies concepts and tools of finance that are useful to general managers and critical to entrepreneurs: cash, risk, and value. View Details
Keywords: Entrepreneurship; Cash; Financial Strategy; Management Analysis, Tools, and Techniques; Managerial Roles; Risk Management; Value
Sahlman, William A. "Note on the Financial Perspective: What Should Entrepreneurs Know?" Harvard Business School Background Note 293-045, September 1992.
- 20 Feb 2013
- Research & Ideas
Big Deal: Reflections on the Megamerger of American and US Airways
concern. While operating in Chapter 11, the company pays no interest on its pre-petition debts, freeing up cash that can be reinvested in the business. Moreover, any new money that the company borrows during... View Details
- 04 Oct 2024
- News
On the Vineyard, Black Alumni Reconnect With Friends and HBS
The summer weather could not have been better on August 9, when 180 HBS alumni and guests converged on Martha’s Vineyard for “HBS on the Vineyard: A Summer Reception,” an event co-hosted by HBS External Relations and the HBS African-American Alumni Association... View Details
Keywords: Margie Kelley
- March 2016 (Revised May 2018)
- Case
Reinventing Best Buy
By: John R. Wells and Gabriel Ellsworth
On March 1, 2017, Best Buy Company, Inc., North America’s largest retailer of consumer electronics and appliances, announced a third year of comparable-store sales increases and a 20.8% increase in domestic comparable online sales. These results were in marked contrast... View Details
Keywords: Best Buy; Hubert Joly; Renew Blue; Showrooming; Webrooming; E-commerce; E-Commerce Strategy; Online Retail; Multichannel Retailing; Omnichannel; Marketplaces; Turnaround; Consumer Electronics; Consumer Electronics Accessories; Appliances; Stores-within-stores; Store Experience; Store Size; Store Pickup; Store Management; Delivery; Delivery Models; Amazon; Amazon.com; Pricing Strategy; Business Subsidiaries; Business Units; Business Growth and Maturation; Business Model; For-Profit Firms; Customer Focus and Relationships; Customer Satisfaction; Entertainment; Film Entertainment; Games, Gaming, and Gambling; Music Entertainment; Television Entertainment; Theater Entertainment; Price; Profit; Revenue; Geographic Scope; Multinational Firms and Management; Business History; Cost; Selection and Staffing; Reports; Technological Innovation; Job Cuts and Outsourcing; Human Capital; Leading Change; Business or Company Management; Goals and Objectives; Growth and Development; Growth and Development Strategy; Management Teams; Brands and Branding; Product Marketing; Consumer Behavior; Demand and Consumers; Media; Distribution; Order Taking and Fulfillment; Distribution Channels; Infrastructure; Product; Service Delivery; Service Operations; Organizational Change and Adaptation; Public Ownership; Problems and Challenges; Programs; Groups and Teams; Sales; Salesforce Management; Strategy; Adaptation; Business Strategy; Competition; Competitive Advantage; Competitive Strategy; Corporate Strategy; Expansion; Information Technology; Information Infrastructure; Information Technology; Internet and the Web; Mobile and Wireless Technology; Internet and the Web; Applications and Software; Internet and the Web; Mobile and Wireless Technology; Resource Allocation; Computer Industry; Electronics Industry; Entertainment and Recreation Industry; Information Technology Industry; Retail Industry; Service Industry; Technology Industry; Telecommunications Industry; Video Game Industry; United States; Minnesota; Minneapolis; Saint Paul; St. Paul
Wells, John R., and Gabriel Ellsworth. "Reinventing Best Buy." Harvard Business School Case 716-455, March 2016. (Revised May 2018.)