Call Center - Publications - Faculty & Research

01 Apr 2008
News

“Let Us Now Praise Famous Women”

information (street, telephone number, etc.), and batches of filled-in forms were sent to the keypunching center in the basement of Baker Library. Piles of keypunched cards (each somewhat smaller than a size 10 envelope) containing the... View Details

Keywords: Business Schools & Computer & Management Training; Educational Services

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Early Years at HBS - Georges F. Doriot : Educating Leaders, Building Companies, Baker Library, Harvard Business School

Clubs Faculty & Research Business & Environment Business History Christensen Center for Teaching & Learning Entrepreneurship Faculty & Research Global Healthcare HBS Working Knowledge Institute for Strategy & Competitiveness Leadership... View Details

Alumni WDYDWYD

Mary Falvey

My dad called me “princess,” and he began teaching me about the business when I was eight years old. He had founded one of the original U.S. distributorships for imported automobiles – in Detroit: "If we can make it here, we can make... View Details

28 Jul 2021
News

Squarely in Their Corner

Amrita Ahuja (MBA 2007) witnessed the hard work and challenges involved in running a small business: Her first job was working as a summer camp day counselor at her parents’ daycare center in Cleveland Heights, Ohio. Appointed CFO of... View Details

Keywords: mentorship; entrepreneurship; fintech; career; work-life balance; Finance

19 Apr 2016
Blog Post

First Minutes are Critical in New-Employee Orientation

Wipro, a major business process outsourcing company based in Bangalore, India, that provides telephone and chat support for its global customers. Traditionally, Wipro's orientation for call center employees... View Details

Keywords: All Industries

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HarvardKey for Alumni | Baker Library

Help Center HarvardKey for Alumni I'm an HBS alumni. What's a HarvardKey and how to I get one? HarvardKey is Harvard University's online user credential, which gives you access to university-wide alumni resources in addition to the... View Details

01 Sep 2013
News

Class Day/Commencement 2013

Class Day/Commencement 2013 Photos by Russ Campbell "With meaning, any job can become a calling," former Time Inc. chairman and CEO Ann Moore (MBA 1978) told 901 MBA, 7 DBA, and 8 joint PhD graduates during Class Day ceremonies on May 30. Moore's View Details

Keywords: commencement; Colleges, Universities, and Professional Schools; Educational Services

01 Sep 2012
News

Supporting our Exceptional Faculty

Bell In recruiting candidates for HBS faculty positions over the years, one of the many qualities I’ve looked for is what I call “boundless interest,” a passion for not just business but for inquiry as well. Our exceptional faculty — over... View Details

Keywords: David E. Bell; professorships; Colleges, Universities, and Professional Schools; Educational Services

07 Mar 2005
Research & Ideas

The Rise of Innovation in Asia

in the U.S. may soon have as much to fear about losing their jobs to overseas competitors as call center employees do today. Executives debated "The Present and Future of Innovation in Asia" during... View Details

Keywords: by Sean Silverthorne

17 Apr 2014
News

Support for the Global Century

extraordinary gift provides permanent funding to support the School’s international research and course development activities in an era Dean Nitin Nohria has called “a new global century of business.” Over the past decade, the family... View Details

01 Dec 2001
News

New York Club Asks for Donations to September 11 Relief Fund

charities that are helping the families affected by the World Trade Center attacks. A description of each organization follows. Windows of Hope Family Relief Fund provides aid to the families of victims of the World Trade View Details

Keywords: Religious, Grantmaking, Civic, Professional, and Similar Organizations; Personal Services

01 Jun 2025
News

Editor’s Letter

In 1984, I took my babysitting money to the Sam Goody store at the Short Hills Mall and purchased a copy of Bruce Springsteen’s Born in the U.S.A., on LP. It was the best-selling album of the year and, for a kid growing up in New Jersey, not owning it was unthinkable.... View Details

Keywords: Sporting Goods, Hobby, Musical Instrument, and Book Stores; Retail Trade

01 Mar 2018
News

From Das’s Desk

In June, a group of alumni will return to campus to participate in a pilot program that we anticipate will be a model for future alumni continuous learning offerings. This program, called The Reflective Leader, was born out of requests... View Details

Keywords: Das Narayandas

15 Aug 2017
Blog Post

Where Work Meets Passion: A Summer In Community Development

primarily run an eight-acre urban farm called D-town Farm. They also ventured to create a brick-and-mortar store called the Detroit Food Commons, centered on creating greater... View Details

Keywords: Nonprofit / Government

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Future Positive - Managing the Future of Work

the twists and turns of a rapidly evolving economy. “The majority of people in disappearing jobs do not realize what is coming,” the head of strategy at a top German bank recently told us. “My call center... View Details

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Affinity Groups | Employment

Affinity Groups Employee-led groups that center and celebrate shared identities, interests, and experiences. Staff affinity groups, also known as employee resource groups (ERGs), are voluntary, employee-led groups that View Details

02 Aug 2021
Blog Post

Uncovering the Virtual Advantage at Humana

role.” This onboarding process was very successful in getting interns the information they needed and building connections without being overwhelming. In addition, site visits to the pharmacy distribution center and View Details

Keywords: Health Care; Health-Related Services

03 Dec 2001
Research & Ideas

Healthcare Conference Looks At Ailing Industry

Cancer research, it has been said, is not unlike a group of blind men studying an elephant. One man feels the elephant's tail and says it is a rope. Another blind man handles its tusk and calls it a spear, and yet another declares its... View Details

Keywords: by Martha Lagace; Health

01 Sep 2005
News

Scrum’s the Word

Calling all HBS alumni ruggers. Pack your kits and head to Soldiers Field for a fall classic October 8: the HBS Old Boys vs. the HBS Rugby Football Club. Each fall, alumni ruggers fly in from around the world for a weekend of camaraderie,... View Details