Filter Results:
(342)
Show Results For
- All HBS Web
(342)
- News (141)
- Research (193)
- Multimedia (4)
- Faculty Publications (46)
Show Results For
- All HBS Web
(342)
- News (141)
- Research (193)
- Multimedia (4)
- Faculty Publications (46)
- 23 Jul 2013
- First Look
First Look: July 23
relationship: the best customer. Ironically, we find that firing the customer is often a case of blaming the victim: managers remain largely unaware of their own roles in creating the unprofitable customers they seek to shed. We reveal... View Details
Keywords: Anna Secino
- 08 May 2019
- News
Lessons from the Ashes
I'm wired for blame and guilt, I'm afraid. So I'm a tough case, but years, I mean, most of the '90s. Yeah, they were wilderness years. It was tough. It's like, how could I do it? And I've largely moved on from that. It's like, yeah, I'm... View Details
- 06 Dec 2011
- First Look
First Look: Dec. 6
out (1) Roots of high achievers' anxiety: fear of being wrong, lack of a sense of purpose, and a craving for human connection; (2) Destructive behaviors we adopt to relieve our anxiety: busyness, comparing ourselves to others, and blaming... View Details
Keywords: Sean Silverthorne
- 12 Jul 2010
- Research & Ideas
Rocket Science Retailing: A Practical Guide
they wanted, nearly one-third went to another store to buy the product, while less than half bought a substitute. Perhaps most significantly, stockouts harm customer goodwill. A study conducted by a multinational consumer-goods maker shows that consumers View Details
- 25 Feb 2020
- News
Teachable Moments
of employees, entire organizations vanish. The vanishing act cannot be blamed solely on competitive forces. Most organizations that self-destruct experience failure because employees were not committed to the mission and direction of the... View Details
- 01 Jun 2009
- News
Letters to the Editor
Then jobs are lost, and the unions blame someone else. Ron DiLiddo (PMD 50, 1985) Rochester, MI Document HBS’s Role in Crisis I was happy to read in the March issue that the financial crisis has motivated HBS to write cases on the topic... View Details
- 01 Sep 2009
- News
Over the Top
Lorsch and coauthors Martin Lipton and Theodore Mirvis — partners of the New York law firm Wachtell, Lipton, Rosen & Katz — characterized Schumer’s bill as a misguided attempt at reform and blamed stockholders, not management, for the... View Details
- 01 Sep 2004
- News
Promise & Perils
tariffs for dumping cheap sets in the U.S. market. The U.S. government also curtailed Chinese textile imports on grounds that their rapid increase constituted a “surge.” Critics blame the import flood on the undervalued Chinese yuan,... View Details
- 18 Dec 2018
- First Look
New Research and Ideas, December 18, 2018
Case 119-030 Fair Value Accounting at Berkshire Hathaway Inc. In May 2018, Berkshire Hathaway announced an unprecedented loss of more than $1 billion for the first quarter of 2018. Warren Buffett blamed this loss on the new accounting... View Details
Keywords: Dina Gerdeman
- 13 Oct 2003
- Research & Ideas
Negotiating Challenges for Women Leaders
saying, you know, there's a behavioral explanation to this as well. We want to make clear: this is not to blame women. Our perspective is that, instead of waiting for the tectonic plates of society to shift, we would rather ask what we... View Details
Keywords: by Martha Lagace
- 01 Dec 2007
- News
How Business Schools Lost Their Way
distress for which critics blamed corporate managers, who were characterized in the media as “unaccountable plutocrats.” Out of this economic turmoil emerged a new view of American capitalism. So-called agency theory, developed and... View Details
- 01 Mar 2009
- News
Buddy, Can You Spare a Trillion
China, whether over trade, Taiwan, Tibet, or some other as yet subliminal issue. The scenario may seem implausible. Yet it is easy to see how future historians could retrospectively construct plausible chains of causation to explain such a turn of events. The advocates... View Details
- 15 Nov 2011
- First Look
First Look: November 15
members, government regulators, and the media alike blamed the board for its oversight and viewed Langone as the mastermind behind Grasso's huge payout. Calls to oust Langone from all his board positions came within days of Grasso's... View Details
Keywords: Sean Silverthorne
- 01 Dec 2004
- News
Retirement's Changing Face
were blamed for the Estonia disaster, Bemis believes foul play was involved, based on evidence gathered during an unauthorized dive he made to the wreck in 2000. (There is a warrant for his arrest in Sweden as a result.) In the case of... View Details
Keywords: Personal Services
- 29 Jan 2013
- First Look
First Look: Jan. 29
hypothesis that intermediation reduces punishment runs counter to predictions coming from a model in which solely unfair actions are punished. Experiments are also presented that show a phenomenon about the attribution of responsibility and subsequent View Details
Keywords: Sean Silverthorne
- 04 Jun 2013
- First Look
First Look: June 4
with U.K. and U.S. regulators the firm agreed to pay $450 million in fines. Within a few days of the settlement, Barclays' CEO, Robert Diamond, had resigned under pressure from British regulators. Diamond blamed a small number of... View Details
Keywords: Sean Silverthorne
- 01 Sep 2010
- News
Fair Trade
over the years. The importance of women as consumers, in particular, has led to a long-standing critique of the industry as an instrument for the oppression of women by men (and their corporations). Feminist writers have regularly blamed... View Details
- 26 Jul 2010
- Research & Ideas
Yes, You Can Raise Prices in a Downturn
returns: Why is this important to performance pricers? Frank Cespedes: Warren Buffett said that "when an industry with a reputation for toughness meets a manager with a reputation for brilliance, it is the industry that keeps its reputation intact." In... View Details
- 28 Oct 2014
- First Look
First Look: October 28
expense of longer-term investments―makes it difficult for firms to make the investments necessary to build competitive advantage. "Short termism" has been blamed for everything from the decline of the U.S. automobile industry to... View Details
Keywords: Carmen Nobel
- 04 Apr 2019
- Cold Call Podcast
Can Mark Zuckerberg Rebuild Trust in Facebook?
through until you acknowledge your own culpability. If you fire me from my job, I have to look myself in the mirror and ask, "What role did I have in getting fired?" In a CNN interview that I showed in class, Mark puts all the View Details