Biases - Publications - Faculty & Research

28 Feb 2022
Research & Ideas

How Racial Bias Taints Customer Service: Evidence from 6,000 Hotels

when underlying biases are creeping into their interactions with customers. Feldberg and Kim have a few suggestions to help organizations identify whether bias is present and reverse the pattern: Conduct surveys. Reach out to customers... View Details

Keywords: by Pamela Reynolds

04 Sep 2001
Research & Ideas

Is Government Just Stupid? How Bad Decisions Are Made

In "You Can't Enlarge the Pie," the authors argue that barriers to effective government decision making result in poor decisions about critical issues like the environment, organ transplants, and energy policy. Why? Because government leaders have hidden... View Details

Keywords: by Max H. Bazerman, Jonathan Baron & Katherine Shonk

22 Jun 2022
Book

Four Elements for Finding the Right Career Path

Reinvent Your Career How Bonuses Get Employees to Choose Work Over Family How Women Can Learn from Even Biased Feedback Related reading from the Working Knowledge Archives Four Keys of Enduring Success: How High Achievers Win Feedback or... View Details

Keywords: by Dina Gerdeman

20 Apr 2011
Research & Ideas

Blind Spots: We’re Not as Ethical as We Think

race biases without knowing that you have these biases, overclaiming credit without meaning to do so, being affected by conflicts of interest, and favoring an in-group—such as universities often do when they give preferential treatment to... View Details

Keywords: by Sean Silverthorne

Research Summary

Supply Chain Inventory Planning

My work studies management decision-making in demand and supply planning contexts with a focus on forecasting and inventory planning decisions. I examine these decision-making processes from both a supply chain (i.e. across firm) and an... View Details

29 Aug 2012
Working Paper Summaries

Entrepreneurship and Urban Growth: An Empirical Assessment with Historical Mines

Keywords: by Edward L. Glaeser, Sari Pekkala Kerr & William R. Kerr; Manufacturing

Web

About the Center - Christensen Center for Teaching & Learning

doctoral students to design and implement experiments and surveys to study negotiation and decision making, with an emphasis on how biases affect decisions. Tara earned her B.A. cum laude in Psychology (Psi Chi) from Boston University.... View Details

03 Jan 2017
First Look

January 3, 2017

research and technological innovation, this approach is misguided and potentially risky. This article argues that researchers need to pay close attention to issues such as biases in data collection and spurious correlation. Publisher's... View Details

Keywords: Carmen Nobel

26 Jan 2012
Working Paper Summaries

Behavioral Ethics: Toward a Deeper Understanding of Moral Judgment and Dishonesty

Keywords: by Max H. Bazerman & Francesca Gino

29 Sep 2022
Op-Ed

Inclusive Leadership Advice: Get Comfortable With the Uncomfortable

This article originally appeared on LinkedIn. Follow Francesca Gino on LinkedIn to read more of her posts. You Might Also Like: When Your Nerves Get the Best of You, Change the Narrative How Women Can Learn from Even Biased Feedback Can... View Details

Keywords: by Francesca Gino

03 Jan 2023
Book

Confront Workplace Inequity in 2023: Dig Deep, Build Bridges, Take Collective Action

The work of Timnit Gebru and Margaret Mitchell offers a high-profile example, Opie notes. Gebru, who’s Black, and Mitchell, who’s white, explored fairness in machine learning as computer scientists at Google. They raised controversial questions about racial and gender... View Details

Keywords: by Pamela Reynolds

Research Summary

Overview

Over the last decade, technology companies like Amazon, Google, and Netflix have pioneered data-driven research and development processes centered on massive experimentation. However, as companies increase the breadth and scale of their experiments to millions of... View Details

16 Dec 2022
Research & Ideas

Why Technology Alone Can't Solve AI's Bias Problem

human toll to letting algorithms do the work. “Maybe there is a bias from people who have been traditionally hiring men.” Searches on popular recruiting sites might seem like a neutral way to find prospective candidates, but their underlying technology can reinforce... View Details

Keywords: by Michael Blanding; Technology

16 Jul 2007
Research & Ideas

Understanding the ‘Want’ vs. ’Should’ Decision

choice to vote. Katy is also pursuing a study of the earnings forecasts made by sell-side stock analysts. Along with John, she is examining biases in the way analysts update their earnings forecasts in response to new information. View Details

Keywords: by Sarah Jane Gilbert; Retail; Entertainment & Recreation

12 Aug 2020
Research & Ideas

Why Investors Often Lose When They Sue Their Financial Adviser

percent of arbitrators previously worked as advisers and they tended to favor brokers. The 8 percent of these arbitrators who were forced to pay clients restitution during their adviser careers were even more biased against consumers.... View Details

Keywords: by Danielle Kost; Financial Services

Web

Participation - Christensen Center for Teaching & Learning

to ensure that their calling patterns are not biased with respect to certain demographic groups or individual students. When calling on students, case instructors should endeavor to be simultaneously challenging and supportive. Besides... View Details

01 Dec 2006
What Do You Think?

How Important Is Quality of Labor? And How Is It Achieved?

by companies headquartered in other countries. For example, one recent study suggests that outsourcing may impact up to 1.47 million U.S. jobs (out of more than 100 million). By comparison, the Organization for International Investment, which may admittedly have a... View Details

Keywords: by by Jim Heskett

21 Dec 2011
Research & Ideas

The Most Common Strategy Mistakes

hidden biases embedded in internal systems, organizational structures, and decision-making processes. It's often hard, for example, to get the kind of cost information you need to think strategically. Or the company's incentive system... View Details

Keywords: by Joan Magretta

07 Jun 2004
Research & Ideas

What Drives Supply Chain Behavior?

To err is human, but most research on supply chain management doesn't take psychological, functional, incentive-related, and other biases into account. HBS professors Rogelio Oliva and Noel Watson have devised their latest research to... View Details

Keywords: by Sarah Jane Johnston

07 Aug 2013
What Do You Think?

Is There Still a Role for Judgment in Decision-Making?

reasoning, no more human 'interference' replacing hordes of managers. What will one do with those?" Yan Song reminded us that, "As long as there is still mystery and new discovery to be made in life, human judgment will remain indispensable." Are we... View Details

Keywords: by James Heskett

Publications