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- All HBS Web
(824)
- News (351)
- Research (455)
- Multimedia (28)
- Faculty Publications (68)
- 03 Dec 2020
- Research & Ideas
Cut Payroll Costs with Transparency, Fairness, and Compassion
Factory temporarily furloughed 41,000 hourly employees, providing them with continued benefits and “a daily complimentary meal from their restaurant.” When Best Buy closed its electronics stores and moved to... View Details
Keywords: by Boris Groysberg and Sarah Abbott
- 23 Aug 2016
- First Look
August 23, 2016
of principles for responsible investment, a standard that falls well short of integrating ESG considerations into their investment decisions. Myth Number 3: Companies cannot influence the kind of shareholders that buy their shares, and... View Details
Keywords: Sean Silverthorne
- 24 Jul 2018
- First Look
New Research and Ideas, July 24, 2018
2018 Independently published Unlocked: Keys to Improve Your Thinking By: Zaltman, Gerald Abstract—What’s the best way to change your life? Change how you think, says marketing guru Gerald Zaltman. While most of us are accustomed to... View Details
Keywords: Dina Gerdeman
- 14 Feb 2017
- First Look
First Look at New Research: February 14
line of research examines how best to schedule work to improve operational performance. This literature typically takes the perspective of a central planner who directs individuals to execute tasks in a prescribed order. In many settings,... View Details
Keywords: Sean Silverthorne
- Web
Credential of Leadership, Impact, and Management in Business | HBS Online
initiatives for the greatest business impact. Highlights The Value Stick Value Creation at Best Buy Discerning Complements from Substitutes Show Hide Details Modules Creating Value for Customers Adding Value... View Details
- 24 Sep 2018
- Research & Ideas
How Cost Accounting is Improving Healthcare in Rural Haiti
clearly valuable, there are now questions and concerns about how best to employ it. For example, team members are concerned that the data could be misused or misinterpreted. The case study quotes Dr. Joia Mukherjee, PIH’s chief medical... View Details
- 24 Apr 2019
- Research & Ideas
The 'Amazon Effect' Is Changing Online Price Competition—and the Fed Needs to Pay Attention
locations. “It’s not about just the markup, which, to some extent, is just a temporary effect,” Cavallo says. “If competition with Amazon changes the way firms such as Walmart or Best Buy make pricing... View Details
- 10 Mar 2009
- First Look
First Look: March 10, 2009
institutions and concepts by showing where they came from. What is money? What do banks do? What's the difference between a stock and a bond? Why buy insurance or real estate? And how exactly do hedge funds make (and lose) money? This is... View Details
Keywords: Martha Lagace
- 05 Jul 2021
- What Do You Think?
Do Companies Really Need Chief Experience Officers to Know Their Customers?
turned to my son and remarked, “That stuff can make you sick.” Several of us laughed. I wasn’t one of them. I knew him well. He meant it. This may help explain why so many organizations seem to have lost contact with the experience of View Details
Keywords: by James Heskett
- 01 Dec 2022
- News
My First Job
department at a Woolworth store back when they had manual cash registers. Candy bars used to sell really quickly, and the department needed constant restocking. During lunch, hundreds of customers would come in to buy snacks, and the... View Details
- 01 Jan 2011
- News
Karen Gordon Mills, MBA 1977
"For most of the eighties," recalls the unflappable mother of three and wife of a college president, "I was pregnant, walking through steel mills, and buying companies." Now working with small business owners on a national scale, she... View Details
- 17 Aug 2010
- First Look
First Look: August 17
in which Merrill, BofA, and the government attempted to negotiate the acquisition. This case focuses class discussion on several decisions-whether BofA should have initially agreed to buy Merrill Lynch, whether it should have accepted... View Details
Keywords: Martha Lagace
- 18 Sep 2017
- Research & Ideas
'Likes' Lead to Nothing—and Other Hard-Learned Lessons of Social Media Marketing
plenty of die-hard fans willing to push back when a consumer issues an online attack, Avery says. “The best defense against people who are speaking badly about you on social media is to have an incredibly loyal relationship with your... View Details
- 04 Apr 2018
- Research & Ideas
Smart Cities are Complicated and Costly: Here's How to Build Them
Chombosan Much promotion of smart cities assumes that municipalities will take a proactive, top-down, technology-first approach to urban progress. Thus far, these initiatives look for some forward-thinking city official (or immensely deep-pocketed private investor) to... View Details
- 18 Jul 2019
- News
Lessons from the Rise and Fall of VisiCalc
the first casualty of what Clayton Christensen would call a disruptive innovation. Lotus bested VisiCalc by offering the same major features plus a handful of others, such as variable column widths and the ability to create charts and... View Details
- 06 Aug 2012
- Research & Ideas
Strategic Intelligence: Adapt or Die
the late 1980s, Best Buy decided to introduce a new deep-discount business model that eliminated a lot of labor costs and storage space. For the next 10 years, Circuit City ignored this despite the fact that... View Details
Keywords: by Michael Blanding
- 01 Jun 2022
- News
The Exchange: Same Great Price, Now with Fewer Chips
trade off what they buy in the store, depending on price. There are also brand-loyal people who will buy the same container of, say, Edy’s ice cream, no matter what it costs, every time. And there will... View Details
- 27 Oct 2015
- News
Sweet Success
trying to protect the forest,” he stresses. The company uses quarter-inch taps and marks the position of the tap on each tree every year to avoid re-tapping in the same place twice. “We adhere strictly to best practices for forestry,”... View Details
Keywords: Deborah Blagg
- 23 Oct 2013
- Research & Ideas
Overcoming Nervous Nelly
instance. In buying a house or a car, a disparity in knowledge can cause purchasers to feel anxious over bargaining for the best price. In the study Can Nervous Nelly Negotiate? How Anxiety Causes... View Details
Keywords: by Michael Blanding
- 11 Feb 2020
- Sharpening Your Skills
10 Rules Entrepreneurs Need to Know Before Adopting AI
application may be best suitable at different stages. Data strategy is a strategic business decision that entrepreneurs need to define from the start. Even if your AI is brilliant, your product still needs great user experience (UX), the... View Details
Keywords: by Rocio Wu