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  • All HBS Web  (1,579)
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    • News  (508)
    • Research  (711)
    • Events  (1)
    • Multimedia  (14)
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  • 16 Jan 2013
  • Research & Ideas

The Messy Link Between Slave Owners and Modern Management

production in a ledger, instead of as people. Rosenthal is aware that what started out as a straightforward history of business practices could become highly controversial, with some misconstruing her research as a kind of justification... View Details
Keywords: by Katie Johnston
  • 12 Feb 2007
  • Working Paper Summaries

Adding Bricks to Clicks: The Effects of Store Openings on Sales through Direct Channels

Keywords: by Jill Avery, Mary Caravella, John Deighton & Thomas Steenburgh; Retail
  • 16 Feb 2010
  • Research & Ideas

The Outside-In Approach to Customer Service

is what business is about. Much to my surprise, I found that this was the exception rather than the rule for most businesses. “As I delved deeper into companies seeking to become more customer-centric, the biggest gap I discovered was the one between View Details
Keywords: by Sarah Jane Gilbert; Consumer Products
  • 06 Dec 2022
  • Research & Ideas

Latest Isn’t Always Greatest: Why Product Updates Capture Consumers

research suggests that marketers are well aware of the power of calling something “revised” as a means of selling products. A survey conducted by the researchers with former working professionals found that nearly half had worked at a... View Details
Keywords: by Michael Blanding; Consumer Products; Retail
  • 13 May 2013
  • Research & Ideas

How to Spot a Liar

people aren't usually aware that they're doing it." Key Findings: Word Count, Profanity, And Pronouns In terms of strategic cues, the researchers discovered the following: Bald-faced liars tended to use many more words during the... View Details
Keywords: by Carmen Nobel
  • 29 Jan 2024
  • Research & Ideas

Do Disasters Rally Support for Climate Action? It's Complicated.

Environmental disasters like wildfires can ignite awareness of climate change and boost eco-friendly politicians’ careers. But do voters perceive a tradeoff between environmental policies and local economic growth? In Brazil, home to a majority of the Amazon tropical... View Details
Keywords: by Rachel Layne
  • 21 Sep 2020
  • Research & Ideas

Are You Sabotaging Your Own Company?

people could act as its own worst enemy was something the Office of Strategic Services, the predecessor of the CIA, was keenly aware of when drafting the 32-page field manual in January 1944. Indeed, the manual, which was declassified in... View Details
Keywords: by Dina Gerdeman
  • 29 Jul 2022
  • Research & Ideas

Will Demand for Women Executives Finally Shrink the Gender Pay Gap?

problem, the researchers say. Despite growing awareness and activism, the wage gap has remained largely unchanged for the last 15 years, according to a recent study by the Pew Research Center, which found that in 2020, women earned 84... View Details
Keywords: by Kristen Senz
  • 07 Mar 2023
  • HBS Case

ChatGPT: Did Big Tech Set Up the World for an AI Bias Disaster?

oversight or regulation. “You have to slow down to ensure that the data that these systems are trained on aren’t inaccurate or biased.” While many people are now aware that bias can be baked into AI systems, from credit reporting to... View Details
Keywords: by Scott Van Voorhis; Technology
  • 21 Aug 2000
  • Research & Ideas

Inside the OR: Disrupted Routines and New Technologies

technologies. Successful teams in the study led open and deliberate efforts to expand the boundary of MICS awareness into related areas of the hospital such as the cardiology and intensive care units. A nurse described her role, "We... View Details
Keywords: by Hilah Geer
  • 17 Jan 2020
  • In Practice

6 Traits That Set Top Business Leaders Apart

include many viewpoints, learn from critics, and remain aware that trends could shift quickly. And then they are better armed when they act quickly and decisively." Rosabeth Moss Kanter (@RosabethKanter), Ernest L. Arbuckle Professor of... View Details
Keywords: by Danielle Kost
  • 17 Dec 2018
  • Research & Ideas

Women Receive Harsher Punishment at Work Than Men

from our findings that managers are necessarily aware of this bias,” he says. “It could be conscious or unconscious. Just seeing this information and being aware of the bias could help both men and women act... View Details
Keywords: by Michael Blanding; Financial Services
  • 10 Dec 2014
  • Research & Ideas

Minimum Wage Debate Is Really About Social Values

aware that the long-term economic path for the United States has some challenges. Spending outstrips our forecast for revenue by an enormous amount and that requires some adjustment. We'll have to either raise taxes or cut spending.... View Details
Keywords: by April White; Retail; Manufacturing
  • 30 Jul 2018
  • Research & Ideas

Why Ethical People Become Unethical Negotiators

fraudulent fund, even though many suspected something was strange, since the low-risk fund had defied reality by dramatically outperforming the stock market several years in a row. “We were all aware of this hedge fund that had had great... View Details
Keywords: by Dina Gerdeman
  • 22 Jun 2022
  • Book

Four Elements for Finding the Right Career Path

dimensions that are archetypal in that they are always present at these times of decision, whether we are aware of them or not. Gerdeman: Could you briefly explain each of the Four Elements? Butler: Sure, the first is Identity. Identity... View Details
Keywords: by Dina Gerdeman
  • 23 Sep 2015
  • Research & Ideas

Men Want Powerful Jobs More Than Women Do

true feminist ideals,” Brooks says. “It’s fascinating that women have more goals than men. At this point in Western culture, women are pursuing more things. It’s empowering to have a long list of goals, and to try to pursue them all. We hope our findings encourage men... View Details
Keywords: by Carmen Nobel
  • 17 Jan 2011
  • Research & Ideas

Being the Boss

of words that's belittling only invite minimal compliance or subtle disobedience. As someone told us, "I fixed my boss. I did exactly what he said to do." Be aware that some people are especially sensitive to "being bossed... View Details
Keywords: by Carmen Nobel
  • 13 Jun 2022
  • Research & Ideas

Extroverts, Your Colleagues Wish You Would Just Shut Up and Listen

seen as not paying as much attention,” explains Zlatev. They are seen, he says, as “hyper aware of the situation around them, trying to come off in a positive way to others, which can sometimes be seen as acting, like being in a situation... View Details
Keywords: by Pamela Reynolds
  • 16 Apr 2001
  • Research & Ideas

Breaking the Code of Change

efforts and occasional spurts of good financial performance, the company's returns to shareholders remained low and well below the cost of capital. Over an extended period of time, Scott Paper had managed to destroy wealth. This was despite Lippincott's View Details
Keywords: by Michael Beer & Nitin Nohria
  • 17 Aug 2009
  • Research & Ideas

Quantifying the Economic Impact of the Internet

in social networks and online communities as a source of support. And 19 percent of all U.S. marriages are now the result of bride and groom meeting via the Internet. When regulators start trying to constrain the Internet, let's be aware... View Details
Keywords: by John Quelch; Advertising; Publishing
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