Automation - Publications - Faculty & Research

Research Summary

Managing Marketspace Service Interfaces

Jeffrey F. Rayport is focusing on the strategic challenges that face businesses selling information-intensive products and services. A key strategic issue in such businesses is the dematerialization of information-intensive products and services as a consequence of... View Details

18 Oct 2022
Research & Ideas

When Bias Creeps into AI, Managers Can Stop It by Asking the Right Questions

decisions and automates that process. So, instead of a few humans making decisions, now you can have millions of machines making systematically biased decisions. That scale can have a significant impact on society. The second one is also... View Details

Keywords: by Rachel Layne

21 Mar 2018
Research & Ideas

Why Artificial Intelligence Isn't a Sure Thing to Increase Productivity

prior art, hunting for specific keywords to pull up past cases. The new machine learning tool automates this process, Choudhury says. “The document is fed into this tool, and then it spits out what it thinks would be the relevant... View Details

Keywords: by Michael Blanding; Technology; Information

01 Jun 2023
News

Curb Appeal

questions about the design and placement of the bins, but the results are not yet in. What’s more, while sanitation workers currently heave the city’s trash into their trucks by hand (a fact that has earned them the sobriquet “New York’s Strongest”), containerization... View Details

Keywords: Alexander Gelfand; photography by Vance Jacobs; Justice, Public Order, and Safety Activities; Government

Web

Information Technology - Institute For Strategy And Competitiveness

use criteria Utilizes time stamped data, where available, to automatically incorporate patient-specific transaction times Automates public reporting of outcomes and costs Providers, IT vendors, policy makers, and payers will need to... View Details

Web

Newsletter - Managing the Future of Work

Subscribe to Managing the Future of Work Newsletter Subscribe to Managing the Future of Work Newsletter Many forces are redefining the nature of work: automation and AI, the gig economy, the care economy, the skills gap, the global... View Details

28 Jul 2020
Research & Ideas

Racism and Digital Design: How Online Platforms Can Thwart Discrimination

sensitive user information, such as race and gender, in the early stages of engagement with the platform. Automate with awareness of algorithmic bias. Automation and algorithms can help reduce bias, such as... View Details

Keywords: by Kristen Senz; Travel; Entertainment & Recreation; Service

01 Jun 2023
News

Buy Big, Sell Small

what is okay and what is not okay,” she says. Despite several well-funded competitors, Shruti is betting on ApnaKlub’s “human” approach in an increasingly automated world of customer service. “We stay close to our customers,” she... View Details

Keywords: Deborah Blagg; retail; supply chain management; entrepreneurship; leadership; innovation; Miscellaneous Store Retailers; Retail Trade

01 Mar 2024
News

Vital Signs

along the way. Accessed by a mobile phone, tablet, or web application, the software also builds medical notes throughout the consultation. Those notes, along with the management plan or any necessary referrals, feed directly into a patient’s medical record. The View Details

Keywords: Jen McFarland Flint; Hospitals; Health, Social Assistance

01 Aug 1998
News

Spangler Family Gift Endows New Campus Center

a post office, the Coop, a travel center, and automated bank-teller machines. The top floor of the building will house over twenty "project rooms," sized for meetings of up to ten people and equipped with technology and media service... View Details

Keywords: Nancy O. Perry

07 May 2020
Research & Ideas

The One Good Thing Caused by COVID-19: Innovation

hospitals. The e-commerce giant JD developed a drone program to drop parcels and to spray disinfectant. Smart helmets can identify anyone with fever within a five-meter radius. For other businesses, especially those where digital and View Details

Keywords: by Hong Luo and Alberto Galasso

23 Sep 2022
Research & Ideas

8 Strategies to Sustain Business Innovation

other dramatic pivots: Twitter was created as a text-style messaging program for a podcast company. Yelp was born as an automated email service. YouTube was originally an online dating site. Now they’re anchors of the digital world. “You... View Details

Keywords: by Lane Lambert

14 Jul 2022
Research & Ideas

When the Rubber Meets the Road, Most Commuters Text and Email While Driving

to government estimates. And, in 2020, 3,142 people were killed in car crashes involving distracted drivers. With automation gaining more momentum, Sadun hopes car designers will double down on safety features. After all, commuters may... View Details

Keywords: by Jay Fitzgerald

Web

Winners & Runners-Up | New Venture Competition

chain, linking consumers with producers affordably and flexibly. Accio Alex Zannos (MBA 2025) Sara Ballantyne (MS/MBA 2025) Business Track Crowd Favorite Streamline and automates the hardware manufacturing process. Social Enterprise... View Details

Blog

Is AI Coming for Your Job?

cognitive work. Many people in such roles have been insulated from automation and globalization. That is about to change. The change is likely to follow a path similar to one a character in Ernest Hemingway's The Sun Also Rises used to... View Details

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The 20th Century Zeitgeist - Leadership

automation slashes jobs Service industry outpaces growth in manufacturing Civil Rights Act Equal Pay Act Unions concentrated in big businesses Formation of United Farm Workers union Influence: Medium 70 1970 s 19 Wage controls OSHA... View Details

Fast Answer

Factiva: downloading articles

massive amounts of Factiva content via automated scripts with as little impact as possible to researchers that are properly utilizing the Factiva.com platform.

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31 Jan 2023
Op-Ed

Can Insurance Technology Solve the Uninsured Driver Problem?

drumming up hundreds of dollars households may not be able to afford. How technology can help Innovations in insurance technology can address the problems of high fees by automating away many of the transaction costs, indexing the amount... View Details

Keywords: by Ray Kluender; Insurance

26 Sep 2024
HBS Seminar

Garrett Van Ryzin, Columbia & Amazon

TeachingInterests

Managing the Future of Work (MBA Education—Elective Curriculum)

By: Christopher T. Stanton

The nature and scope of work is changing rapidly, creating massive business challenges in the shadow of broader political and social shifts. HBS launched a major initiative in 2017 on Managing the Future of Work to define these workplace issues and... View Details

Publications