App - Publications - Faculty & Research

15 Nov 2022
Op-Ed

Why TikTok Is Beating YouTube for Eyeball Time (It’s Not Just the Dance Videos)

follow the path of WeChat, often described as a Swiss Army knife of digital tools, which started as a messaging app and now brings together direct messaging, group messaging, video conferences, games, banking, and payment systems. A... View Details

Keywords: by John Deighton and Leora Kornfeld

Winter 2021
Editorial

Introduction

By: Michael A. Wheeler

This issue of Negotiation Journal is dedicated to the theme of artificial intelligence, technology, and negotiation. It arose from a Program on Negotiation (PON) working conference on that important topic held virtually on May 17–18. The conference was not the... View Details

Keywords: Artificial Intelligence; Information Technology; Negotiation; AI and Machine Learning

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Impact Stories - Impact Stories

Godmother of Consumer-Driven Health Care Regina E. Herzlinger Each New Class Brings Opportunity Robert S. Huckman 09 Apr 2025 VN Express Vietnamese Student Wins $75,000 Harvard Startup Prize for AI Medical Translation App Play Making... View Details

January 2020
Case

Banorte Móvil: Data-Driven Mobile Growth

By: Ayelet Israeli, Carla Larangeira and Mariana Cal

In mid-2019, Carlos Hank was deliberating over the results for Banorte Móvil—the mobile application for Banorte, Mexico’s most profitable and second-largest financial institution. Hank, who had been appointed as Banorte´s Chairman of the Board in January 2015, had... View Details

Keywords: Data Analytics; Customer Lifetime Value; Financial Institutions; Mobile and Wireless Technology; Growth and Development Strategy; Customers; Technology Adoption; Communication Strategy; Banking Industry; Mexico; Latin America

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30 May 2024
Research & Ideas

Racial Bias Might Be Infecting Patient Portals. Can AI Help?

Health and Hospital Association about the digital transformation of health care and the growing use of apps and other technologies in patient care. During the presentation, Stern recalls, an audience member asked “a wonderfully thoughtful... View Details

Keywords: by Ben Rand; Health

02 Jun 2020
Research & Ideas

Coronavirus Careers: Cloud Kitchens Are Now Serving

delivery drivers to hand off the food to consumers. Another barrier: Competition for attention on food delivery apps can be intense, a challenge especially for cloud kitchens that are completely reliant on these View Details

Keywords: by Lena Ye and Geoffrey Jones; Food & Beverage

16 Jul 2020
Research & Ideas

Restaurant Revolution: How the Industry Is Fighting to Stay Alive

we were busy applying for loans. Then, we did consider delivery and take out but not every menu item in our restaurant is designed to be delivery-friendly. And, delivery is not that profitable given that apps like Uber Eats take 30... View Details

Keywords: by Michael S. Kaufman, Lena G. Goldberg, and Jill Avery; Food & Beverage

10 Jan 2023
Op-Ed

Time to Move On? Career Advice for Entrepreneurs Preparing for the Next Stage

often very transferable for the next gig. What are you more aware of about yourself that you may not have known at the start of this journey? For example, you may have thought you were not technical, but after having to build your company’s first View Details

Keywords: by Julia Austin

12 May 2020
Blog Post

Leaving a Career in Tech for Venture Capital and Entrepreneurship

I’m Gaurav Bhogale, from the HBS class of 2021. While I grew up in Mumbai, before HBS I spent 8 years at Google in San Francisco and Sydney, helping drive product engagement and growth for apps like Google Maps, Search and Gmail. It was... View Details

09 Jan 2020
Book

Rethinking Business Strategy in the Age of AI

illustrated the approach with a variety of examples, from novel customer-facing apps (such as the innovative AI-enabled Google Assistant) to the new AI-enabled infrastructure powering Google’s data centers and cloud services. The... View Details

Keywords: by Dina Gerdeman

16 Jun 2020
Research & Ideas

Your Customers Have Changed. Here's How to Engage Them Again.

delivery and pickup options and provide incentives to customers to reward them using these options. Dunkin’ provides extra loyalty points to customers who pre-order on mobile apps. HBO made numerous shows available for free on its app to... View Details

Keywords: by Rohit Deshpandé, Ofer Mintz, and Imran S. Currim; Retail; Service

01 Jun 2023
News

Curb Appeal

York’s Finest from paper logs to digital apps and implemented tools like ShotSpotter, an audio gunshot-detection system, and the Domain Awareness System, a video surveillance platform that uses machine learning to detect potential... View Details

Keywords: Alexander Gelfand; photography by Vance Jacobs; Justice, Public Order, and Safety Activities; Government

16 Oct 2018
Blog Post

2 Tips to Beat Imposter Syndrome

in a notes app on your phone). Keeping a list of successes to look back on whenever feelings of self-doubt creep up is so important – because it’s data. The next time you begin to doubt yourself, just go back and look at the facts! You... View Details

18 May 2023
News

India's New Money Managers

conditioning: the idea that men simply manage money better than women. "This is not just an India problem but rather a global problem," she says. Gupta did, in fact, take the idea back to India, officially launching LXME in 2020 as an online View Details

Keywords: Maureen Harmon

Fast Answer

Resources for Investment Management and Financial Analysis

on technology-related reports covering the following subject areas: apps and platforms, online marketing, digital media, Internet of Things (IoT), payments, fintech. Frost & Sullivan Reports covering technology and... View Details

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Logging In - Research Computing Services

Duo Mobile app (or some other two-factor authentication method), also described above, has been installed and registered/configured. For connecting to the HBS campus network, please follow the appropriate section on the VPN/DUO Quick... View Details

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Winners & Runners-Up | New Venture Competition

weakens bridge pilings and has put some 500,000 bridges in the United States at risk. Quickstor Rebecca Greene Todd Rudnianyn Business Track Runner-Up This new venture has developed a mobile app to facilitate the process of finding... View Details

21 Oct 2015
Research & Ideas

How to Predict if a New Business Idea is Any Good

In 2008, entrepreneur Brian Chesky and his two San Francisco roommates made the rounds of Silicon Valley VC firms with what they thought was a great idea: a website and mobile app that would allow homeowners to open their homes to... View Details

Keywords: by Michael Blanding; Accommodations; Financial Services

17 Feb 2022
Book

When Employees Feel a Sense of Purpose, Companies Succeed

apps to improve their and their children’s health outcomes. Ovia seeks to improve poor maternal health outcomes, particularly among women and children of color, adopting as its existential intent the provision of “equal care, longitudinal... View Details

Keywords: by Ranjay Gulati

September 2020 (Revised June 2021)
Case

Algramo

By: Michael Chu, Monica Silva and Mariana Cal

Founded in 2013 by José Manuel Moller in Chile, Algramo first became known for addressing the “poverty tax” (the surcharge paid by lower income families for staples sold in smaller sizes) through specially-designed dispensers in low-income neighborhood grocery stores... View Details