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  • Program

Leading Change and Organizational Renewal

agent of corporate change and organizational renewal. Details Drive the changes your organization needs to thrive Anticipate, evaluate, and proactively respond to external shifts Analyze disruptive technologies as both threats and... View Details
  • 12 Feb 2009
  • Working Paper Summaries

Platform Competition, Compatibility, and Social Efficiency

Keywords: by Ramon Casadesus-Masanell & Francisco Ruiz-Aliseda; Computer
  • Forthcoming
  • Article

Mitigating the Negative Effects of Customer Anxiety Through Access to Human Contact

By: Michelle A. Kinch and Ryan W. Buell
Prior research in social psychology has shown that when people feel anxious, they seek advice from others. However, companies that operate in high-anxiety settings (like financial services, health care, and education) are increasingly deploying self-service... View Details
Keywords: Anxiety; Self-service; Empirical Operations; Behavioral Operations; Communication Technology; Behavior; Customer Focus and Relationships; Trust; Satisfaction; Financial Services Industry
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  • 2012
  • Article

The Excess Burden of Government Indecision

By: Francisco J. Gomes, Laurence J. Kotlikoff and Luis M. Viceira
Governments are known for procrastinating when it comes to resolving painful policy problems. Whatever the political motives for waiting to decide, procrastination distorts economic decisions relative to what would arise with early policy resolution. In so doing, it... View Details
Keywords: Saving; Risk and Uncertainty; Investment Portfolio; Decision Choices and Conditions; Retirement; Policy; Government and Politics
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  • 2006
  • Working Paper

The Limits of Authority: Motivation versus Coordination

By: Eric J. Van den Steen

This paper studies the effects of open disagreement on motivation and coordination. It shows how, in the presence of differing priors, motivation and coordination impose conflicting demands on the allocation of authority, leading to a trade-off between the... View Details

Keywords: Decisions; Governance Controls; Organizational Culture; Agency Theory; Conflict and Resolution; Motivation and Incentives
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  • 2016
  • Working Paper

Diversified Business Groups in the West: History and Theory

By: Asli M. Colpan and Takashi Hikino
This working paper examines the historical origins, evolutionary paths, and long-term resilience of diversified business groups in contemporary developed economies of Western Europe, North America, and Oceania. It aims to come up with a new theoretical understanding of... View Details
Keywords: History; Diversification; Business Divisions; Theory; Oceania; North America; Europe
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  • March 2008
  • Article

Testing a Purportedly More Learnable Auction Mechanism

We describe an auction mechanism in the class of Groves mechanisms that has received attention in the computer science literature because of its theoretical property of being more "learnable" than the standard second price auction mechanism. We bring this mechanism,... View Details
Keywords: Market Design; Auctions; Learning; Economics
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  • 03 Dec 2014
  • HBS Seminar

Ginger Jin, University of Maryland

  • 05 Nov 2014
  • HBS Seminar

CV Harquail, Authentic Organizations and Stevens Institute of Technology

  • 03 Mar 2008
  • Working Paper Summaries

Testing a Purportedly More Learnable Auction Mechanism

Keywords: by Katherine L. Milkman, James Burns, David C. Parkes, Gregory M. Barron & Kagan Tumer; Web Services
  • November 2020
  • Article

Taxation in Matching Markets

By: Arnaud Dupuy, Alfred Galichon, Sonia Jaffe and Scott Duke Kominers
We analyze the effects of taxation in two-sided matching markets, i.e., markets in which all agents have heterogeneous preferences over potential partners. In matching markets, taxes can generate inefficiency on the allocative margin by changing who is matched to whom,... View Details
Keywords: Matching Markets; Labor Markets; Taxation; Labor; Markets
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    Birth of a Salesman

    This book chronicles the remarkable metamorphosis of the American salesman from itinerant amateur to trained expert. From the mid-nineteenth century to the eve of World War II, the development of sales management transformed an economy populated by peddlers and... View Details

    • 29 Apr 2014
    • First Look

    First Look: April 29

    faces high-pressure negotiation tactics to recruit him for the Soviet spy agency. At the tense height of the Cold War, with CIA agents systematically being exposed and executed in Russia, Allyn was participating in an unusual joint... View Details
    Keywords: Sean Silverthorne
    • 09 Sep 2011
    • Working Paper Summaries

    Quantity vs. Quality: Exclusion by Platforms with Network Effects

    Keywords: by Andrei Hagiu; Technology
    • 15 Nov 2007
    • Working Paper Summaries

    The Dynamic Interplay of Inequality and Trust: An Experimental Study

    Keywords: by Ben Greiner, Axel Ockenfels & Peter Werner
    • 2007
    • Working Paper

    Recognizing the New: A Multi-Agent Model of Analogy in Strategic Decision-Making

    By: Giovanni Gavetti and Massimo Warglien
    In novel environments, strategic decision-making is often premised on analogy, and recognition lies at its heart. Recognition refers to a class of cognitive processes through which a problem is interpreted associatively in terms of something that has been experienced... View Details
    Keywords: Interpersonal Communication; Decision Choices and Conditions; Mathematical Methods; Cognition and Thinking; Power and Influence
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    • March 2025
    • Case

    Stagwell: AI and the Future of Marketing

    By: Suraj Srinivasan and Radhika Kak
    In early 2025, Mark Penn, Founder, CEO and Chairman of Stagwell, a global marketing company with a network of over 70+ agencies that served over 4000 blue-chip customers across 40 countries, was looking at ways that marketers should navigate the disruption emanating... View Details
    Keywords: Advertising; Innovation Strategy; Change Management; AI and Machine Learning; Digital Transformation; Technology Adoption; Marketing Strategy; Service Delivery; Creativity; Business Model; Advertising Industry; Technology Industry
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    • 2012
    • Working Paper

    Risky Business: The Impact of Property Rights on Investment and Revenue in the Film Industry

    By: Venkat Kuppuswamy and Carliss Y. Baldwin
    Our paper tests a key prediction of property rights theory, specifically, that agents will respond to marginal incentives embedded in property rights when making non-contractible, revenue-enhancing investments (Grossman and Hart, 1986; Hart and Moore, 1990). Using rich... View Details
    Keywords: Property Rights; Property; Rights; Investment; Contracts; Revenue; Motivation and Incentives; Motion Pictures and Video Industry; United States
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    • 09 Jan 2007
    • First Look

    First Look: January 9, 2007

      Working PapersNone this week   Cases & Course MaterialsDeveloping Leaders Harvard Business School Note 407-015 Purchase this note: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=407015 Merton's Ethos of Science: Excerpts and Summaries Harvard... View Details
    Keywords: Martha Lagace
    • Web

    Finding Job Opportunities - Alumni

    our 12twenty (our recruiting platform) to post opportunities for experienced talent. Want to get notified about newly posted opportunities? Create search agents to alert you when new jobs that meet your custom criteria are posted in the... View Details