Administrative Costs - Publications - Faculty & Research

26 Mar 2014
Research & Ideas

How Electronic Patient Records Can Slow Doctor Productivity

efficient. Entering patient data into a computer can cost doctors valuable patient time.Photo: iStockPhoto However, several studies indicated that when physicians spent extra time entering data themselves, it cut down time spent with... View Details

Keywords: by Dina Gerdeman; Health

11 May 2015
Research & Ideas

A Road Map to Fix America’s Transportation Infrastructure

Any highway commuter who has wasted hours stuck in traffic can see the cracks in the United States' transportation system, as can any airline passenger who has been stranded overnight in an airport. Yet while many agree that the need for infrastructure change is... View Details

Keywords: by Dina Gerdeman; Transportation

December 2020 (Revised February 2021)
Teaching Note

The Tulsa Massacre and the Call for Reparations

By: Mihir A. Desai and Suzanne Antoniou

How should historic social injustices be addressed? Survivors of the 1921 Tulsa Massacre and their descendants, including Representative Regina Goodwin of Tulsa, believe they should be addressed through reparations and have consequently continued to push the government... View Details

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16 Dec 2013
HBS Case

D’O: Making a Michelin-Starred Restaurant Affordable

cost/quality tradeoff for a Michelin-starred restaurant," said Gary P. Pisano, the Harry E. Figgie, Jr. Professor of Business Administration at Harvard Business School and the lead author of the HBS case study Chef Davide Oldani and... View Details

Keywords: by Carmen Nobel & Joanie Tobin; Food & Beverage

19 Mar 2019
First Look

New Research and Ideas, March 19, 2019

challenging. We link rich administrative micro-data on socioeconomic measures of individuals with the universe of criminal arrests in Medellin over a decade. We test whether increasing the relative costs to... View Details

Keywords: Dina Gerdeman

01 Jul 2008
First Look

First Look: July 1, 2008

students to examine Suncor's strategic positioning and cost structure, and the challenges that the firm's leaders confront as of 2007. Purchase this case: http://harvardbusinessonline.hbsp.harvard.edu/... View Details

Keywords: Martha Lagace

15 Mar 2016
First Look

March 15, 2016

about registration or help to register at home. While both types of visits increased registration, the home registration visits had a higher impact than the information-only visits, indicating that both information costs and View Details

28 Jul 2014
Research & Ideas

Eyes Shut: The Consequences of Not Noticing

Editor's note: Behavioral economist Max H. Bazerman decided to pursue the subject of noticing after realizing that he wasn't very good at it himself. "The truth is that I was truly terrible at noticing," says Bazerman, the Jesse Isidor Straus Professor of... View Details

Keywords: by Max H. Bazerman; Retail

03 Feb 2018
Op-Ed

How to Heed BlackRock's Call for Corporate Social Responsibility

Larry Fink recently created a shockwave. As cofounder, chairman, and CEO of BlackRock, one of the world’s largest global asset management firms, in an open letter to CEOs he caught the attention of financial markets and beyond by insisting on the importance of... View Details

Keywords: by Julie Battilana

18 Oct 2016
Op-Ed

Why Business Should Invest in Community Health

improve health in their communities. The business case for investing in community health is compelling, especially for companies that depend on communities for workers and customers. Sick and absent workers cost American firms some $225... View Details

Keywords: by John Quelch, Howard Koh, and Pamela Yatsko; Health

30 Nov 2016
Op-Ed

Where Could More Regulation Help Small Businesses? Online Lending.

lending laws, they are not subject to federal oversight. Only a handful of states require brokers to obtain licenses. The problem is that brokers can add extensive costs to the loan and have no obligation to disclose their fees or any... View Details

Keywords: by Karen Mills and Brayden McCarthy; Financial Services

23 Jun 2014
Research & Ideas

In Venture Capital, Birds of a Feather Lose Money Together

Unfortunately, that tendency turns out to be bad for business. “At the early stage of a company, you want the people around the table to challenge each other.” In the paper The Cost of Friendship, three Harvard researchers show that the... View Details

Keywords: by Carmen Nobel; Financial Services

23 Jan 2015
Research & Ideas

Oil Price Fallout: What Happens Next?

Arabia is now content to stand pat and let the market fix itself. "Oil is a large part of the Saudis' budget as well, but they're also running a huge surplus," he said. "So I think they've decided they can take the lower prices better than anyone else.... View Details

Keywords: Re: Richard H.K. Vietor; Energy; Utilities

25 Feb 2015
Lessons from the Classroom

Scholars and Students Unpack the Digital Business Revolution

hedge fund, an Amazon employee focused on retail data, and a forecaster at General Electric," says HBS David Sarnoff Professor of Business Administration Marco Iansiti, who serves as faculty chair of the initiative and head of the... View Details

Keywords: by Julia Hanna; Education; Technology

14 Apr 2015
First Look

First Look: April 14

cost of the other (e.g., watching ads). Digital disruptors are changing the way consumers entertain themselves, shop, communicate with others, and even own products. This can have a huge negative impact on traditional businesses, who will... View Details

Keywords: Sean Silverthorne

23 Apr 2014
HBS Case

Are Electronic Cigarettes a Public Good or Health Hazard?

When electronic cigarettes first appeared a little over a decade ago, they were hailed by many as a godsend: a tool to help smokers quit while mitigating the most harmful effects of tobacco. "The [e-cigarette] market is producing, at no View Details

Keywords: by Michael Blanding; Food & Beverage; Advertising

09 Aug 2013
Research & Ideas

Read All About It: Digital CEO Buys Traditional Media!

that Bezos has shown in his leadership at Amazon, including constant commitment to the customer and a long-term approach to innovation, are good news for DC's paper of record. Three Ingredients For Success By: Bharat Anand Henry R. Byers Professor of Business View Details

Keywords: by Jim Aisner; Journalism & News; Publishing

23 Dec 2002
Research & Ideas

Partnering and the Balanced Scorecard

caregivers—physicians and nurses—on the other.6 Administrators kept emphasizing, "Cut costs, save money." Caregivers replied, "We're not good at cutting costs; we cure children and save lives. That is our mission."... View Details

Keywords: by Robert S. Kaplan & David P. Norton

17 Jul 2006
Lessons from the Classroom

Developing a Strategy for Digital Convergence

and Doris Starr Professor of International Business Administration at Harvard Business School and an expert in technology strategy. So when Yoffie began a three-year effort to update an HBS elective course on strategy development in... View Details

Keywords: by Sean Silverthorne; Computer; Education

06 Nov 2019
Op-Ed

Torched Planet: The Business Case to Reinvent Almost Everything

remain unregulated and renewables remain expensive, allowing them to continue to dominate the energy business. Nearly everyone else can see that this is no longer the most likely scenario, is it? Renewable energy is already cost... View Details

Keywords: by Rebecca Henderson; Energy

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