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  • September 1987 (Revised October 1987)
  • Background Note

The Job of the General Manager

By: James L. Heskett
Describes elements of the job of the general manager that are addressed in the Management Policy and Practice course at the Harvard Business School. These include: 1) establishing strategic direction, 2) setting goals and managing standards of performance, 3)... View Details
Keywords: Experience and Expertise; Policy; Recruitment; Working Conditions; Managerial Roles; Resource Allocation; Mission and Purpose; Performance Evaluation; Strategy; Value
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Heskett, James L. "The Job of the General Manager." Harvard Business School Background Note 388-035, September 1987. (Revised October 1987.)
  • January 1980 (Revised April 1994)
  • Case

New Balance Athletic Shoes

By: Kim B. Clark
Faced with growth exceeding 100% per year, James Davis, president of New Balance, must decide how to meet the need for additional capacity. Several factors contribute to a climate of extreme uncertainty. Several options are considered, ranging from a second shift to... View Details
Keywords: Factories, Labs, and Plants; Forecasting and Prediction; Financial Strategy; Information; Growth Management; Organizational Design; Performance Capacity; Risk and Uncertainty; Apparel and Accessories Industry; Republic of Ireland
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Clark, Kim B. "New Balance Athletic Shoes." Harvard Business School Case 680-110, January 1980. (Revised April 1994.)
  • 02 Jul 2012
  • Research & Ideas

Why Good Deeds Invite Bad Publicity

really pay off when companies need that goodwill from the public? In a recent working paper, No News Is Good News: CSR Strategy and Newspaper Coverage of Negative Firm Events, Oberholzer-Gee set out to test... View Details
Keywords: by Michael Blanding; Energy
  • Article

Competition for Scarce Resources

By: Peter Eso, Volker Nocke and Lucy White
We model a downstream industry where firms compete to buy capacity in an upstream market that allocates capacity efficiently. Although downstream firms have symmetric production technologies, we show that industry structure is symmetric only if capacity is sufficiently... View Details
Keywords: Competitive Strategy; Natural Environment; Technology; Production; Business Cycles; Forecasting and Prediction; Cost; Demand and Consumers; Industry Structures; Performance Capacity
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Eso, Peter, Volker Nocke, and Lucy White. "Competition for Scarce Resources." RAND Journal of Economics 41, no. 3 (Fall 2010): 524–548.
  • 02 Feb 2010
  • First Look

First Look: Feb. 2

welfare enhancing. In this case, the net cost of both contracting directly on an aggregate measure and exploiting career incentives based on disaggregated measures is smaller... View Details
Keywords: Martha Lagace
  • 13 Mar 2005
  • Research & Ideas

Reinforcing Values: A Public Dressing Down

mountaineering expeditions and firefighting crews. We've found that for change to stick, leaders must design and run an effective persuasion campaign—one that begins weeks or months before the actual... View Details
Keywords: by David A. Garvin & Michael A. Roberto
  • 03 Jun 2008
  • First Look

First Look: June 3, 2008

examining performance over time, comparing adopters to non-adopters, and incorporating strategies to overcome selection bias. Evaluations that meet the highest methodological... View Details
Keywords: Martha Lagace
  • November 1990 (Revised August 1992)
  • Case

Corning, Inc.: A Network of Alliances

By: Christopher A. Bartlett and Ashish Nanda
Describes James Houghton's actions in assuming the role of CEO at Corning in the midst of a recession. Not only must he turn around operating performance, he must also revitalize a demoralized organization and set a new, clear strategic direction. In doing so, the case... View Details
Keywords: Business Cycles; Policy; Leading Change; Organizational Change and Adaptation; Performance Expectations; Partners and Partnerships; Business Strategy
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Bartlett, Christopher A., and Ashish Nanda. "Corning, Inc.: A Network of Alliances." Harvard Business School Case 391-102, November 1990. (Revised August 1992.)
  • 19 Apr 2011
  • First Look

First Look: April 19

the right questions. The challenge lies in being able to step back, reflect, and ask the key questions that are critical to your performance and your organization's... View Details
Keywords: Sean Silverthorne
  • 17 Jul 2012
  • First Look

First Look: July 17

and civil aviation authorities might undertake over time horizons of months to years as well as tactical measures that may be adopted on a daily basis in response to dynamic, "real time"... View Details
Keywords: Sean Silverthorne
  • 01 Apr 2014
  • Research & Ideas

When Do Alliances Make Sense?

firms and alliances head-to-head in a meaningful way, which requires measuring their performance in similar situations. "When you see an alliance over here, View Details
Keywords: by Michael Blanding; Energy; Utilities
  • 17 Jun 2014
  • First Look

First Look: June 17

  Publications August 2013 California Management Review What Impact? A Framework for Measuring the Scale & Scope of Social Performance By: Ebrahim, Alnoor, and V. Kasturi... View Details
Keywords: Sean Silverthorne
  • 14 May 2013
  • First Look

First Look: May 14

But, surprisingly, athletic success impacts applications even among academically stronger students. 2006 Harvard Business Review The Performance Frontier: Innovating for a Sustainable Strategy By: Eccles,... View Details
Keywords: Sean Silverthorne
  • November 1998 (Revised December 1998)
  • Case

Asea Brown Boveri (Condensed)

By: Robert L. Simons
The merger of Asea AB and BBC Brown Boveri required a restructuring of operations and a change in organizational cultures. Competitive success also necessitated the benefits of scale while remaining "local" for political and customer-responsiveness reasons. The case... View Details
Keywords: Change Management; Mergers and Acquisitions; Restructuring; Cost vs Benefits; Competitive Strategy; Organizational Change and Adaptation; Growth and Development; Performance Effectiveness; Consumer Products Industry
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Simons, Robert L. "Asea Brown Boveri (Condensed)." Harvard Business School Case 199-027, November 1998. (Revised December 1998.)
  • 22 Apr 2014
  • First Look

First Look: April 22

Shawn A., Martin Kanz, and Leora Klapper Abstract—This paper uses a series of experiments with commercial bank loan officers to test the effect of performance incentives on risk assessment View Details
Keywords: Sean Silverthorne
  • 21 Apr 2008
  • Research & Ideas

The New Math of Customer Relationships

to have packaged and measured the relationships in a way that made sense to a lot of people. Q: Many companies approach creating a good customer experience as a discrete action: a customer satisfaction... View Details
Keywords: by Sean Silverthorne
  • 13 Nov 2012
  • First Look

First Look: November 13

measure of national competitiveness. Download the paper: http://papers.nber.org/papers/w18249 Clusters, Convergence, and Economic Performance Authors:Mercedes Delgado, Michael... View Details
Keywords: Sean Silverthorne
  • 01 Mar 2012
  • News

Alumni Book Briefs

team, how to measure progress, and more. The Virtual Manager: Cutting-Edge Solutions for Hiring, Managing, Motivating, and Engaging Mobile Employees by Kevin Sheridan (MBA... View Details
Keywords: Publishing Industries (except Internet); Information
  • 25 Apr 2019
  • Research & Ideas

Incubators Take Notice: Your Entrepreneurs Are Networking with the Wrong People

Past research suggests that nearby peers are more likely to influence performance than those far away, which explains why scientists work side-by-side at lab benches. But can entrepreneurs expect the same benefit at the networking... View Details
Keywords: by Danielle Kost
  • 03 Jan 2016
  • Research & Ideas

NFL Black Monday: How Much Do Coaches Really Matter?

function and authority to CEOs. Because coaching records, player statistics and team performance are readily accessible, measurement View Details
Keywords: by Boris Groysberg & Abhijit Naik; Sports
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