Measurement - Publications - Faculty & Research

August 2021 (Revised February 2023)
Supplement

Fair Park Covid-19 Mass Vaccination Site (B)

This case is an opportunity to apply the methods of the Toyota Production System (TPS) to the analysis of an everyday service application: administering Covid-19 vaccines. It describes the start-up of a drive-up Covid-19 mass vaccination site at the Texas State Fair... View Details

Keywords: Operations Management; Operations Improvement; Operations And Processes; Toyota Production System; COVID-19 Pandemic; Operations; Service Operations; Health Pandemics; Service Delivery; Problems and Challenges; Goals and Objectives; Measurement and Metrics; Health Industry; United States

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March 2019
Technical Note

Control or Flexibility? Structured Empowerment Offers Both—Lessons from Retail & Service Chains (Abridged)

By: Tatiana Sandino

This note explains how several retail and service organizations use a practice described here as “structured empowerment” to balance control and flexibility as they grow. I define structured empowerment as a practice that grants employees both (a) the power to make... View Details

Keywords: Service Operations; Standards; Employees; Service Delivery; Decision Making; Power and Influence; Retail Industry; Service Industry

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September 2009 (Revised December 2009)
Supplement

Genzyme Center (C)

By: Michael W. Toffel and Aldo Sesia

Genzyme Corporation is in the midst of planning its new corporate headquarters, which incorporates many innovative green building features. After learning that the building as planned would likely earn a LEED Silver rating, an intermediate score in the LEED green... View Details

Keywords: Environmental Sustainability; Corporate Social Responsibility and Impact; Standards; Cost vs Benefits; Biotechnology Industry; Construction Industry; Real Estate Industry; Green Technology Industry

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November 2009
Article

Finding Missing Markets (and a Disturbing Epilogue): Evidence from an Export Crop Adoption and Marketing Intervention in Kenya

By: Nava Ashraf, Xavier Gine and Dean Karlan

Farmers may grow crops for local consumption despite more profitable export options. DrumNet, a Kenyan NGO that helps small farmers adopt and market export crops, conducted a randomized trial to evaluate its impact. DrumNet services increased production of export crops... View Details

Keywords: Export Crop; Field Experiment; Food Safety Standards; Plant-Based Agribusiness; Trade; Profit; Marketing; Standards; Failure; Non-Governmental Organizations; Agriculture and Agribusiness Industry; Kenya; European Union

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fall 1995
Article

Standard Setting Consortia, Antitrust, and High-Technology Industries

By: James J. Anton and Dennis A. Yao

Examines the antitrust treatment of private-sector standard setting in the U.S. Applicability of law and decision-making issues in high technology industries; Examination of cost-based facilitating theory; Approach to evaluate the reasonableness of a standard. View Details

Keywords: Private Sector; Information Technology; Law; Decision Making; Cost; Theory; Performance Evaluation; Standards; United States

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01 Sep 2004
News

Outsourcing for Radical Change

distinctive aspects of transformational outsourcing. First, senior management has the explicit intention of transforming the organization, and secondly, the impact of the change is measurable at the enterprise level. Why should HBS alumni... View Details

Keywords: Laura Singleton; Publishing Industries (except Internet); Information

24 Oct 2024
Research & Ideas

Charting the US-China Trade War: What Does 'Made in Vietnam' Mean?

say Ebehi Iyoha and Jaya Wen, assistant professors at Harvard Business School. By one broad measure of products, about 16 percent of US exports from Vietnam—or $15.5 billion—were estimated to be rerouted Chinese products in 2021. But that... View Details

Keywords: by Ana Elena Azpúrua; Manufacturing; Shipping

01 Mar 2024
News

Turning Point: Eternal Returns

neither married nor blessed with children. I would suggest that another measure of generating absolute returns could be according to how much we benefit others during our lifetime. I serve on nonprofit boards and try to mentor others... View Details

Keywords: life experience; search firm; entrepreneurship

Profile

Matt Thurmond

list. "Its vision aligns with my ideals: leaders who make a difference in the world. I don't measure my progress by compensation or titles, but by what I do to help society." In addition, "The case method was a system I... View Details

Profile

Michael Son

seniors from the Asia/Pacific region," he explains. "They wanted to see how we worked, take the measure of our motivation. From my perspective, I was impressed by how much they prized talent." Intrigued by the potential to... View Details

Web

Faculty Spotlight: HBS Racial Equity Fellow Professor Ivuoma N. Onyeador - Blog: RGE Report

relationships between two or more people. Each employee is a complex individual with the capacity to find common ground with their colleagues. With guidance from Professor Onyeador’s discoveries , leaders can develop enduring measures to... View Details

Web

Corporate Finance: Corporate Financial Operations (CFO) - Course Catalog

Measuring and Driving Performance Forecasting Managing Cash and Source of Funding Managing Risk Managing Investment, Divestitures, and Portfolios of Businesses Nearly all class sessions will be case based. We will have numerous guests... View Details

01 Jun 2017
News

Inbox: From Das’s Desk

research has focused on various aspects of customer management in B2B contexts, including customer selection and portfolio management; managing a spectrum of customer engagements, from transactions to long-term relationships; developing appropriate metrics to View Details

Keywords: Das Narayandas

01 Sep 2005
News

Trouble in Mouse Land

governance ratings published by magazines and various shareholder groups in order to illustrate the strengths and weaknesses of different governance measures.” The goal? To push students to consider what measurable principles of good... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services

01 Sep 2004
News

HBS Clubs and Associations

concepts to improve organizational effectiveness. Richardson attended a more targeted program titled Performance Measurement for Effective Management of Nonprofit Organizations, which is designed to boost organizational accountability and... View Details

Keywords: Margie Kelley; Religious, Grantmaking, Civic, Professional, and Similar Organizations; Personal Services

May 2014
Case

Goldman Sachs: Anchoring Standards After the Financial Crisis

By: Rajiv Lal and Lisa Mazzanti

Goldman Sachs, a longtime venerable financial institution headquartered in New York City, had a partnership culture that was known to value its clients. But when the financial crisis hit in 2008 and Goldman Sachs emerged relatively unscathed, its public image took a... View Details

Keywords: Brand Management; Public Image; Corporate Accountability; Reputation; Standards; Financial Crisis; Brands and Branding; Banking Industry; Financial Services Industry

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03 Sep 2020
Op-Ed

Why American Health Care Needs Its Own SEC

A health care SEC could collect data on prices and outcomes that comply with its measurement standards, and certified, independent appraisers could attest that the numbers comply with accepted measurement... View Details

Keywords: by Regina E. Herzlinger; Health

12 Jul 2006
Research & Ideas

Competition the Cure for Healthcare

D. Anderson Cancer Center, and Dartmouth Hitchcock Medical Center, which are moving toward results measurement and integrated practice unit structures. Reforming the U.S. system does not require a top down, big bang, government-led... View Details

Keywords: by Roger Thompson; Health

March 2011
Case

Insight Communications

By: Rajiv Lal and Natalie Kindred

After undertaking a multi-year, metrics-driven operational and cultural overhaul, in April 2010 Insight Communications was planning the next phase of its development. Insight was a New York-based provider of cable, landline phone, and high-speed Internet service to... View Details