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Show Results For
- All HBS Web
(13,949)
- People (38)
- News (3,245)
- Research (8,530)
- Events (64)
- Multimedia (60)
- Faculty Publications (5,793)
- 07 Apr 2020
- Research & Ideas
What Customers Need to Hear from You During the COVID Crisis
brands and/or brands that have managed to nurture strong consumer-brand relationships prior to the crisis. The cocooning behavior promoted by shelter-in-place orders may encourage a return to brands that... View Details
Keywords: by Jill Avery and Richard Edelman
- August 2016
- Case
CSI Ingenieros
By: Jay Lorsch and Emily McTague
CSI's business unit managers gathered around the downstairs conference room for the company's weekly meeting to discuss project bids. Cristina WaldAshley Hartman, who was in charge of finding projects for the engineering firm to work on, read through several she had... View Details
Keywords: Corporate Governance; Board; Board Committees; Board Dynamics; Organization; Organization Alignment; Dynamic Capabilities; Organization Design; Organizational Prototyping; Organizational Silence; Organizational Learning; Organization Behavior; Organizational Change and Adaptation; Organizational Culture; Manufacturing Industry; South America; Uruguay
- 2008
- Chapter
Conceptual Foundations of the Balanced Scorecard
By: Robert S. Kaplan
David Norton and I introduced the Balanced Scorecard in a 1992 Harvard Business Review article. The article was based on a multi-company research project that studied performance measurement in companies whose intangible assets played a central role in value... View Details
- 27 Sep 2004
- Research & Ideas
How Leaders Build Winning Streaks
winning streaks, the number of leaders multiplies along with the momentum of the streak. Winning teams and successful organizations become increasingly less dependent on the person called the commander-in-chief—even though, ironically, the same top View Details
Keywords: by Rosabeth Moss Kanter
- 12 Apr 2004
- Research & Ideas
Waking Up a Sleeping Company
consultants. Instead, I modeled constructive conflict myself by creating a more challenging atmosphere in our executive meetings. This meant asking probing questions, insisting that managers present each... View Details
Keywords: by Bill George
- 02 Jan 2007
- Research & Ideas
Most Popular Articles of 2006
managers do can have great impact on their workers, says Professor Teresa Amabile. In this conversation with Professor Mike Roberts, she updates her ongoing research on creativity in the workplace by... View Details
Keywords: by Sean Silverthorne
- Article
Faithful and Customizable Explanations of Black Box Models
By: Himabindu Lakkaraju, Ece Kamar, Rich Caruana and Jure Leskovec
As predictive models increasingly assist human experts (e.g., doctors) in day-to-day decision making, it is crucial for experts to be able to explore and understand how such models behave in different feature subspaces in order to know if and when to trust them. To... View Details
Lakkaraju, Himabindu, Ece Kamar, Rich Caruana, and Jure Leskovec. "Faithful and Customizable Explanations of Black Box Models." Proceedings of the AAAI/ACM Conference on Artificial Intelligence, Ethics, and Society (2019).
Thomas J. DeLong
Thomas J. DeLong is a Baker Foundation Professor of Management Practice and the former Philip J. Stomberg Professor of Management Practice in the Organizational Behavior Department at the Harvard Business School. He is an expert in leader development, organizational... View Details
- April–May 2017
- Article
Career Concerns of Banking Analysts
By: Joanne Horton, George Serafeim and Shan Wu
We study how career concerns influence banking analysts' forecasts and how their forecasting behavior benefits both them and bank managers. We show that banking analysts issue early in the year relatively more optimistic and later in the year more pessimistic forecasts... View Details
Keywords: Sell-side Analysts; Analyst Forecasts; Analysts; Investment Recommendations; Career Advancement; Career Management; Labor Mobility; Labor Market; Prejudice and Bias; Personal Development and Career; Forecasting and Prediction; Investment Banking
Horton, Joanne, George Serafeim, and Shan Wu. "Career Concerns of Banking Analysts." Journal of Accounting & Economics 63, nos. 2-3 (April–May 2017): 231–252.
- 06 Jan 2010
- What Do You Think?
Is a Stringent Climate Change Agreement a Pot of Gold?
it, is defined by my colleague Howard Stevenson as "the pursuit of opportunity beyond the resources you currently control." In short, managers manage assets,... View Details
- 02 Sep 2010
- What Do You Think?
How Transparent Should Boards Be?
board's discussion of how to respond, those supporting his firing for cause remind the others that such an action could be easily defended by the evidence. They say that they also support firing for cause because they View Details
Keywords: by Jim Heskett
- 1997
- Book
The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail
By: Clayton M. Christensen
His work is cited by the world's best known thought leaders, from Steve Jobs to Malcolm Gladwell. In this classic bestseller, innovation expert Clayton M. Christensen shows how even the most outstanding companies can do everything right—yet still lose market... View Details
Christensen, Clayton M. The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail. Boston, MA: Harvard Business School Press, 1997.
- August 2021 (Revised February 2023)
- Supplement
Fair Park Covid-19 Mass Vaccination Site (B)
By: Willy Shih
This case is an opportunity to apply the methods of the Toyota Production System (TPS) to the analysis of an everyday service application: administering Covid-19 vaccines. It describes the start-up of a drive-up Covid-19 mass vaccination site at the Texas State Fair... View Details
Keywords: Operations Management; Operations Improvement; Operations And Processes; Toyota Production System; COVID-19 Pandemic; Operations; Service Operations; Health Pandemics; Service Delivery; Problems and Challenges; Goals and Objectives; Measurement and Metrics; Health Industry; United States
Shih, Willy. "Fair Park Covid-19 Mass Vaccination Site (B)." Harvard Business School Supplement 622-004, August 2021. (Revised February 2023.)
- 05 Nov 2007
- Research & Ideas
The Changing Face of American Innovation
The contributions made by immigrant scientists and engineers for developing new U.S. technologies have been formidable—but not always well described. What we do know: While the foreign-born account for just over 10 percent of the U.S.... View Details
- 13 Jan 2021
- Research & Ideas
How 'Small C' Change Can Beat Large-Scale Rebuilding
Even as COVID vaccines begin early deployment, pressure on leaders continues to mount to engage in “Big C” change: rapid course corrections through job cuts, recruiting a fresh management team, and redesigning roles and responsibilities... View Details
- 03 Mar 2017
- News
Big Blue’s Big Bet
myeloid leukemia, a blood cancer in which abnormal white blood cells grow quickly. They comforted her by saying that the chemotherapy they were prescribing would attack the abnormal cells. And it did. But her recovery from post-remission... View Details
Keywords: Paul Kix; illustrations by Dan Page
- 22 Jul 2011
- Working Paper Summaries
Corporate Social Responsibility and Access to Finance
- 10 May 2004
- Research & Ideas
Rethink the Value of Joint Ventures
partners have a narrower view. For instance, decisions on where to source materials become more complicated if the multinational is trying to balance and manage a worldwide production process. Second, the multinational wants to leverage... View Details
Keywords: by Cynthia Churchwell
- January 1997
- Background Note
Conducting a Performance Appraisal Interview
By: Michael Beer
Discusses typical problems experienced by managers in conducting performance appraisal interviews. The underlying causes of these problems are analyzed and ideas are presented that might help managers overcome these problems. A rewritten version of an earlier note. View Details
Keywords: Compensation and Benefits; Managerial Roles; Performance Evaluation; Problems and Challenges
Beer, Michael. "Conducting a Performance Appraisal Interview." Harvard Business School Background Note 497-058, January 1997.
- 16 Dec 2013
- HBS Case
D’O: Making a Michelin-Starred Restaurant Affordable
operational innovation to manage the tradeoff between cost and quality. It's an issue you find in every business, whether you're a chef or an executive at Mercedes or BMW or Apple." In November, Oldani visited Pisano's second-year... View Details