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  • June 2001
  • Case

GE's Early Dispute Resolution Initiative (A)

By: Michael A. Wheeler and Gillian Morris
GE's chief litigation counsel sought to rationalize litigation flow by viewing it as a manufacturing process. By applying the principles of Six Sigma, P.D. Villareal created an Early Dispute Resolution (EDR) system that enabled both lawyers and managers to work... View Details
Keywords: Corporate Governance; Governing Rules, Regulations, and Reforms; Lawsuits and Litigation; Six Sigma; Organizational Change and Adaptation; Problems and Challenges; Conflict and Resolution; Energy Industry; Technology Industry; United States
Related
  • 09 Jul 2018
  • Research & Ideas

Overcoming the Challenges of Selling Brand New Technology (Hey, Need a 3-D Printer?)

startup figuring out how to market a 3-D printer. “You should approach a product launch as an organizational process, and start with the buyers, not the product” Although 3-D printers have been around since the 1980s, they didn’t find... View Details
Keywords: by Michael Blanding; Technology; Consumer Products; Electronics; Industrial Products; Information Technology; Manufacturing; Medical Devices & Supplies; Retail
  • 15 Apr 2014
  • First Look

First Look: April 15

improvements in expenditures on education per capita, literacy, and schools per children. Yet we also find that such improvements did not take place in states that had more slaves before abolition or those that cultivated cotton during colonial times. Thus, we explain... View Details
Keywords: Sean Silverthorne
  • Web

IT Strategy: Building a Diversity, Equity, and Inclusion (DEI) Strategy for HBS IT | Information Technology

organizational culture that promotes inclusivity and belonging for all of its employees so that they are inspired and empowered to do their best work and be their best selves at work. Over the years there has been grassroots work done to... View Details
  • Web

Turnarounds and Transformation - Course Catalog

advisors. Educational Objectives The focus of this course is the leader as a strategist, architect, decision maker, and change agent in a turnaround or transformation environment. This course will present situations where you can analyze... View Details
  • 01 Jun 2018
  • News

Ask the Expert: Star Search

excited about a job is their team, feeling they have impact on the broader company goals, and being intellectually engaged by the work. For us, that means allowing our employees to follow their passion and change roles. We call it the... View Details
Keywords: Dan Morrell
  • 16 Sep 2008
  • First Look

First Look: September 16, 2008

leadership change that does not rely on Schumpeterian creative destruction: platform envelopment. By leveraging common components and shared user relationships, one platform provider can move into another's market, combining its own... View Details
  • 20 May 2014
  • First Look

First Look: May 20

consistency across the hotel properties in the brand portfolio. Competition was heating up, and Paul had a goal to expand her hotel portfolio to twenty properties in the next ten years. Paul knew that she had to make some major changes to... View Details
Keywords: Sean Silverthorne
  • Web

Ownership (OWN): Define Success, Create Advantage, Build to Last, Engage Effectively - Course Catalog

Focus: This course is designed to be broadly relevant to students, since ownership is a dimension that shows up in virtually every setting. A deeper understanding of ownership will help you make better decisions about your career as well as in your role as an View Details
  • 05 Nov 2024
  • Research & Ideas

AI Can Help Leaders Communicate, But Can't Make Employees Listen

go before humans cede the craft of writing to machines—if that ever happens in an organizational context. Overcoming aversion “is the billion-dollar question in front of the AI industry,” says Choudhury, who teamed on the paper with Bart... View Details
Keywords: by Ben Rand; Information Technology; Technology
  • 13 Oct 2020
  • Blog Post

Turning a Moment into a Movement: How the Anti-Racism Fund Co-Founders are Fighting Racism and Encouraging Other Companies to Do Their Part

issue. Just like setting sales goals tied to consequences for not meeting those goals, increasing diversity in your workforce is something measurable and it is tied to organizational success so it should be treated as such. They added... View Details
  • September 2022 (Revised April 2023)
  • Case

Cesaro e Associati

By: Christina R. Wing and Amram Migdal
This case describes the leadership succession planning process at Cesaro e Associati (Studio Cesaro), founded in 1986 by Franco Cesaro in the northeastern Italian state of Veneto. In 2022, Franco was contemplating retirement and passing leadership of his firm, which... View Details
Keywords: Business Growth and Maturation; Business Model; Family Business; For-Profit Firms; Restructuring; Small Business; Change; Change Management; Competency and Skills; Experience and Expertise; Talent and Talent Management; Entrepreneurship; Governance; Leadership; Leading Change; Management; Management Succession; Organizational Change and Adaptation; Ownership; Family Ownership; Private Ownership; Personal Development and Career; Relationships; Family and Family Relationships; Consulting Industry; Europe; Italy
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  • 27 Jan 2009
  • First Look

First Look: January 27, 2009

Publisher's Abstract Most organizational change initiatives fail spectacularly (at worst) or deliver lukewarm results (at best). In his international bestseller Leading Change, John Kotter revealed why View Details
Keywords: Martha Lagace
  • 21 Jul 2015
  • First Look

First Look: July 21, 2015

  Publications In press Organizational Behavior and Human Decision Processes When Doing Good Is Bad in Gift-giving: Mis-predicting Appreciation of Socially-responsible Gifts By: Cavanaugh, A., F. Gino, and G.J. Fitzsimons Abstract—Gifts... View Details
Keywords: Sean Silverthorne
  • Web

Privacy Statement (English) - Global

personal data protection laws, including the GDPR. 5. SECURITY OF PERSONAL DATA We have taken appropriate technical and organizational measures to provide a level of security for the personal data appropriate to the risk. Unfortunately,... View Details
  • 15 Oct 2008
  • First Look

First Look: October 15, 2008

accelerated sharply in the U.S. economy. In this paper, we identify several other industry-level changes that have occurred during the same time and argue that they are consistent with an increased use of information technology (IT). We... View Details
Keywords: Martha Lagace
  • July – August 2011
  • Article

The Paradox of Samsung's Rise

By: Tarun Khanna, Jaeyong Song and Kyungmook Lee
Twenty years ago, few people would have predicted that Samsung could transform itself from a low-cost original equipment manufacturer to a world leader in R&D, marketing, and design, with a brand more valuable than Pepsi, Nike, or American Express. Fewer still would... View Details
Keywords: Organizational Design; Research and Development; Marketing; Business Processes; Brands and Branding; System; Globalized Markets and Industries; Transformation; Cost; Forecasting and Prediction; Production; Quality; China; India; Turkey
Related
  • 01 Mar 2022
  • What Do You Think?

Is It Time for More Reverse Mentoring?

organization performance in his book Win From Within: Build Organizational Culture for Competitive Advantage. Your feedback to last month’s column: Is Concierge Management an Answer to the “Big Quit”? The general sense of the responses to... View Details
Keywords: by James Heskett
  • 12 Jul 2016
  • First Look

July 12, 2016

fundamentally change the trajectory of a broken system. The bundled payment model, in contrast, triggers competition between providers to create value where it matters—at the individual patient level—and puts health care on the right... View Details
Keywords: Sean Silverthorne
  • 12 Apr 2016
  • First Look

April 12, 2016

"the right environment" to promote accountability and head off future disasters. The corporate leaders we have interviewed say that culture isn't something you "fix." Rather cultural change is what you get after you've... View Details
Keywords: Sean Silverthorne