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  • All HBS Web  (4,894)
    • People  (10)
    • News  (821)
    • Research  (3,316)
    • Events  (34)
    • Multimedia  (28)
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  • 28 Jul 2016
  • Op-Ed

Where is TripAdvisor for Doctors?

review. By sharing my experience, I can reduce risk and increase convenience for other consumers, but would I bother? I may need to book another hotel next month, but hopefully, surgery is a rare occurrence. The frequency of purchase... View Details
Keywords: by John A. Quelch; Health
  • 02 May 2016
  • Research & Ideas

Why People Don’t Vote--and How a Good Ground Game Helps

Increase Voter Participation? Experimental Evidence from Italy, Pons and MIT PhD candidate Enrico Cantoni tested the impact of door-to-door candidate visits during 2014 municipal elections in Italy. “The View Details
Keywords: by Michael Blanding; Communications; Public Relations
  • 05 Apr 2021
  • What Do You Think?

Why Can’t More Leaders Teach?

and motivate adroitly Both must be brave enough to make themselves vulnerable and admit mistakes.” "Just how extensive is this overlap between good leaders View Details
Keywords: by James Heskett
  • 01 Oct 2020
  • What Do You Think?

Are CEOs the Wrong Leaders for Stakeholder Capitalism?

be expecting too much of corporate boards and CEOs if we put primary responsibility for stakeholder capitalism in their hands. Incentives influenced by market-based competition nudge them toward short-term... View Details
Keywords: by James Heskett
  • 17 May 2018
  • Sharpening Your Skills

You Probably Have a Bias for Making Bad Decisions. Here's Why.

time in understanding how all this works. Here's a look at stories on some of those research areas and what they mean for becoming a better decision maker. Venture Investors Prefer Funding Handsome Men Studies reveal that investors prefer... View Details
Keywords: by Sean Silverthorne
  • 09 Aug 2004
  • Research & Ideas

A Diagnostic for Disruptive Innovation

advantage of their weaknesses and blind spots. First, it helps to evaluate whether a competitor will be motivated to respond. Second, it identifies whether that competitor has the ability to do so... View Details
Keywords: by Scott D. Anthony, Mark W. Johnson & Matt Eyring
  • 08 Jul 2002
  • What Do You Think?

Have We Carried the Concept of Alignment Too Far?

responsible for the accuracy of financial reports. Others might include directors among those held responsible, with at least the confiscation of all incentive pay gained as a result of deliberate inaccuracies. How did we get into this... View Details
Keywords: by James Heskett
  • 14 Jun 2004
  • Research & Ideas

The Big Money for Big Projects

the cost and schedule overruns. In general, I think the project would have benefited from more "for-profit" incentives—if there's not clear incentives to be efficient View Details
Keywords: by Ann Cullen; Financial Services
  • 06 Dec 2004
  • What Do You Think?

Why Do Managers Fail to Act on Their Predictions?

demographic, social, and other trends aside? Does anyone in the organization have the responsibility to mobilize people to act on such trends (as opposed to identifying them)? What are the short-term View Details
Keywords: by James Heskett
  • 15 Jul 2015
  • Research & Ideas

Amazon Prime Day: The Logic Behind a Retailer’s Made-up Holiday

the company's success over its 20-year existence. But Sunil Gupta, an expert on marketing and digital technology who wrote a recent case on Amazon, sees deeper motives behind the company creating its own... View Details
Keywords: Re: Sunil Gupta; Retail
  • 01 Mar 2004
  • What Do You Think?

Are Customer Loyalty Initiatives Worth the Investment?

Summing Up This month's column presented two views of the importance of customer loyalty management, one challenging its feasibility and long-term impact (Michael Treacy, Double Digit Growth) and one... View Details
Keywords: by James Heskett
  • 26 Apr 2011
  • Op-Ed

HBS Faculty Comment on Environmental Issues for Earth Day

policy makers know that these legal codifications would have tremendous impacts on the ability of entrepreneurs to obtain ownership rights to the geothermal resources and found new ventures. Colorado, for example, has ambitious renewable... View Details
Keywords: by Staff; Energy; Utilities
  • 29 Dec 2019
  • Research & Ideas

Read Our Most Popular Research Stories of 2019

2020. Forget Cash: There are Better Ways to Motivate EmployeesIn today's tight job market, employers must focus on how to attract and keep top talent. Giving away stacks of money may not always be the best... View Details
Keywords: by Sean Silverthorne
  • 26 Mar 2014
  • Research & Ideas

How Electronic Patient Records Can Slow Doctor Productivity

Digital Doctor In recent years, many physicians have put away pen-and-paper and taken up the keyboard or tablet to maintain patient health records. One motivation was the 2009 Health Information Technology... View Details
Keywords: by Dina Gerdeman; Health
  • 03 Feb 2011
  • What Do You Think?

Are We Going “Back to the Future” In Researching Management?

ideas in management and applied economics. They include a wide range of topics, including several drawn from what have come to be known as neuro economics (how managers really think and act), behavioral... View Details
Keywords: Re: James L. Heskett
  • 07 Aug 2009
  • What Do You Think?

Why Can’t Americans Get Health Care Right?

Summing Up Does U.S. health care need more pull or push? There are clear symptoms that something is wrong with U.S. health care. In Edward Hare's words, "It's making us uncompetitive and turning us against each other." In this... View Details
Keywords: by Jim Heskett; Health
  • 06 Jan 2021
  • Research & Ideas

Unexpected Exercise Advice for the Super Busy: Ditch the Rigid Routine

paid $7 a session and the $3-earning “flexible” participants visited the gym at approximately the same frequency. Not surprisingly, “routine” gym-goers were more likely to exercise within their appointed time slot. After the initial four... View Details
Keywords: by Danielle Kost
  • 23 Apr 2001
  • Research & Ideas

Brand Power from Wedgwood to Dell: Part Two

hundreds of women, offering them free makeovers, demonstrating her products, and providing a sense of the elegance and self-definition that her cosmetics offered customers. As the brand View Details
Keywords: by Martha Lagace
  • 02 Oct 2013
  • What Do You Think?

Is Leadership an Increasingly Difficult Balancing Act?

management of tensions caused by the simultaneous need for such things as short-term and long-term performance, the exploitation of existing ideas and the search for new ones, View Details
Keywords: by James Heskett
  • 27 Aug 2007
  • Op-Ed

Mattel: Getting a Toy Recall Right

for recalled products. Given the inconvenience caused to consumers and the need to motivate them to return the affected products, this offer may not be sufficient. The success of the recall will be... View Details
Keywords: by John Quelch; Consumer Products
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