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  • All HBS Web  (9,039)
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  • All HBS Web  (9,039)
    • People  (12)
    • News  (1,357)
    • Research  (6,879)
    • Events  (37)
    • Multimedia  (53)
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  • February 2008 (Revised June 2011)
  • Background Note

Social Networks: The Portals of Web 2.0

By: Stephen P. Bradley and Nancy Bartlett
Social networks have evolved into influential, compelling and persuasive systems, the portals of Web 2.0 and one of the most powerful media phenomena in 2008. This note provides a brief background and description of various social network sites including MySpace,... View Details
Keywords: Web; Technology; Networks; Information Technology Industry
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Bradley, Stephen P., and Nancy Bartlett. "Social Networks: The Portals of Web 2.0." Harvard Business School Background Note 708-488, February 2008. (Revised June 2011.)
  • September 2007
  • Article

Dependence Asymmetry and Joint Dependence in Interorganizational Relationships: Effects of Embeddedness on a Manufacturer's Performance in Procurement Relationships.

By: Ranjay Gulati and Maxim Sytch
Keywords: Relationships; Performance
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Gulati, Ranjay, and Maxim Sytch. "Dependence Asymmetry and Joint Dependence in Interorganizational Relationships: Effects of Embeddedness on a Manufacturer's Performance in Procurement Relationships." Administrative Science Quarterly 52, no. 3 (September 2007): 32–69.
  • October 1981
  • Background Note

Note on Network Optimization Models (Abridged)

By: Roy D. Shapiro
Keywords: Networks
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Shapiro, Roy D. "Note on Network Optimization Models (Abridged)." Harvard Business School Background Note 182-079, October 1981.
  • November 1997 (Revised October 2001)
  • Background Note

Note on Strategic Alliances, A

By: Paul A. Gompers and Alexander Tsai
Presents an overview of strategic alliance. Discusses the academic literature and its implications for the structure of strategic alliances. Also details the types of strategic alliances utilized by small, growing firms. View Details
Keywords: Alliances; Strategy
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Gompers, Paul A., and Alexander Tsai. "Note on Strategic Alliances, A." Harvard Business School Background Note 298-047, November 1997. (Revised October 2001.)
  • October 2010
  • Article

The Power of Alumni Networks

By: Lauren Cohen and Christopher J. Malloy
Keywords: Education; Networks
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Cohen, Lauren, and Christopher J. Malloy. "The Power of Alumni Networks." Harvard Business Review 88, no. 10 (October 2010).
  • December 1994
  • Case

Four-Way Organization: One Round

By: James K. Sebenius
One round of negotiation exercise to explore the dynamics of coalition formation. View Details
Keywords: Negotiation; Alliances
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Sebenius, James K. "Four-Way Organization: One Round." Harvard Business School Case 895-012, December 1994.
  • 1998
  • Chapter

Capturing Value in the Network Era

By: S. P. Bradley and R. L. Nolan
Keywords: Value; Networks
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Bradley, S. P., and R. L. Nolan. "Capturing Value in the Network Era." In Sense and Respond: Capturing Value in the Network Era, edited by Stephen P. Bradley and Richard L. Nolan. Boston: Harvard Business School Press, 1998.
  • March 2004 (Revised June 2004)
  • Case

Business of Life, The

By: Debora L. Spar
Every day, around the world, babies and children are being sold. Frequently, these transactions appear to be above or beyond the market. Orphaned children are never "sold"--they are only "matched" with their "forever families." Eggs are "donated," and surrogate mothers... View Details
Keywords: Ethics; Markets; Social Issues; Family and Family Relationships
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Spar, Debora L., and Cate Reavis. "Business of Life, The." Harvard Business School Case 704-037, March 2004. (Revised June 2004.)
  • September 2009
  • Article

Structural Homophily or Social Asymmetry? The Formation of Alliances by Poorly Embedded Firms

By: Gautam Ahuja, Francisco Polidoro Jr. and Will Mitchell
Recent research shows that preexisting network structure constrains the formation of new interorganizational alliances. Firms that are poorly embedded in a network structure are less likely than richly embedded firms to form alliances, because they lack informational... View Details
Keywords: Interorganizational Networks; Interfirm Collaboration; Embeddedness; Networks; Joint Ventures; Alliances
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Ahuja, Gautam, Francisco Polidoro Jr., and Will Mitchell. "Structural Homophily or Social Asymmetry? The Formation of Alliances by Poorly Embedded Firms." Strategic Management Journal 30, no. 9 (September 2009): 941–958.
  • April 2004 (Revised June 2004)
  • Teaching Note

Starbucks: Delivering Customer Service (TN)

By: Youngme E. Moon and John A. Quelch
Teaching Note to (9-504-016). View Details
Keywords: Customer Relationship Management; Food and Beverage Industry
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Moon, Youngme E., and John A. Quelch. "Starbucks: Delivering Customer Service (TN)." Harvard Business School Teaching Note 504-089, April 2004. (Revised June 2004.)
  • October 2001 (Revised October 2017)
  • Supplement

Pilgrim Bank (B): Customer Retention

By: Frances X. Frei and Dennis Campbell
Supplements the (A) case. View Details
Keywords: Customer Relationship Management; Banking Industry
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Frei, Frances X., and Dennis Campbell. "Pilgrim Bank (B): Customer Retention." Harvard Business School Supplement 602-095, October 2001. (Revised October 2017.)
  • February 1990
  • Supplement

Progressive Corp.: Coping with the Problem of Dual Career Parents (B)

By: Shoshana Zuboff
Keywords: Family and Family Relationships
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Zuboff, Shoshana. "Progressive Corp.: Coping with the Problem of Dual Career Parents (B)." Harvard Business School Supplement 490-076, February 1990.
  • February 1990
  • Teaching Note

Progressive Corp.: Coping with the Problem of Dual Career Parents (A) and (B), Teaching Note

By: Shoshana Zuboff
Keywords: Family and Family Relationships
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Zuboff, Shoshana. "Progressive Corp.: Coping with the Problem of Dual Career Parents (A) and (B), Teaching Note." Harvard Business School Teaching Note 490-073, February 1990.
  • 01 Jun 2001
  • News

HBS Press Books in Brief

Relationships as Valuable Assets, by Robert C. Blattberg, Gary Getz, and Jacquelyn S. Thomas, is the first book to provide a unifying framework and practical tools for measuring customer value — the potential profitability of each... View Details
Keywords: Publishing Industries (except Internet); Information
  • March 2022 (Revised March 2022)
  • Module Note

Managing Customers in the Digital Era

By: Eva Ascarza
The last two decades have witnessed incredible technological advances that have transformed the ways customers connect with each other and enabled firms to track customers in multiple ways through various channels to personalize (and automize) their offerings at... View Details
Keywords: Customer Relationship Management; Customer Focus and Relationships; Technological Innovation
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Ascarza, Eva. "Managing Customers in the Digital Era." Harvard Business School Module Note 522-066, March 2022. (Revised March 2022.)
  • June 2003 (Revised December 2003)
  • Case

Social Partnership

By: Huw Pill and Julian Coulter
Discusses the tripartite social partnership among employers, unions, and government that was geared toward maintaining international competitiveness through wage moderation within the European monetary system from the late 1980s. View Details
Keywords: Wages; Competition; Partners and Partnerships; Labor and Management Relations; Business and Government Relations; Europe
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Pill, Huw, and Julian Coulter. "Social Partnership." Harvard Business School Case 703-056, June 2003. (Revised December 2003.)
  • 07 Nov 2006
  • First Look

First Look: November 7, 2006

cost estimating, contracting, implementation, project control, and evaluation managerial performance. Too Hot to Handle? How to Manage Relationship Conflict Authors:A. C. Edmondson and D. M. Smith Periodical:California Management Review... View Details
Keywords: Sean Silverthorne
  • February 2014 (Revised August 2015)
  • Case

The Estate Tax Debate

By: Matthew Weinzierl, Katrina Flanagan and Valerie Galinskaya
Per dollar of revenue, no tax policy generates more sound and fury than the taxation of estates. To supporters, the tax is a break on the concentration of wealth and power and an easy way to fund redistribution. To opponents, the tax is an unjust punishment of the... View Details
Keywords: Atkinson-Stiglitz; Optimal Capital Taxation; Bequest Motives; Taxation; Family and Family Relationships; Property
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Weinzierl, Matthew, Katrina Flanagan, and Valerie Galinskaya. "The Estate Tax Debate." Harvard Business School Case 714-032, February 2014. (Revised August 2015.)
  • 1988
  • Chapter

The New Alliances: How Strategic Partnerships are Reshaping American Business

By: R. M. Kanter
Keywords: Alliances; Partners and Partnerships; Corporate Strategy; Business Ventures; United States
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Kanter, R. M. "The New Alliances: How Strategic Partnerships are Reshaping American Business." In Business in the Contemporary World, edited by H. Sawyer. University Press of America, Inc., 1988.
  • July 1976
  • Article

Couple Strain in Communal Households: A Four Factor Model of the Separation Process

By: R. M. Kanter and D. Jaffe
Keywords: Relationships
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Kanter, R. M., and D. Jaffe. "Couple Strain in Communal Households: A Four Factor Model of the Separation Process." Journal of Social Issues 32 (July 1976): 169–91. (Reprinted in Divorce and Separation, edited by G. Levinger and O.C. Moles. N.Y.: Basic, 1979.)
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