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Show Results For
- All HBS Web
(9,037)
- People (12)
- News (1,357)
- Research (6,877)
- Events (37)
- Multimedia (53)
- Faculty Publications (5,689)
- 1994
- Chapter
Groups and Teams
By: Bruce M Fried, Sharon Topping and A. Edmondson
Keywords: Groups and Teams
- 2004
- Book
Social Partnering in Latin America
By: James E. Austin, Ezequiel Reficco, Gabriel Berger, Rosa Maria Fischer, Roberto Gutierrez, Mladen Koljatic, Gerardo Lozano and Enrique Ogliastri
Austin, James E., Ezequiel Reficco, Gabriel Berger, Rosa Maria Fischer, Roberto Gutierrez, Mladen Koljatic, Gerardo Lozano, and Enrique Ogliastri. Social Partnering in Latin America. Cambridge: Harvard University Press, 2004.
- 2002
- Other Unpublished Work
Relational Contracts in Strategic Alliances
By: George P. Baker, Robert Gibbons and Kevin J. Murphy
- 1995
- Book
Partnering
By: R. M. Kanter
Keywords: Partners and Partnerships
Kanter, R. M. Partnering. Best Practice Series. Harvard Business School, 1995. Video.
- May 2, 2023
- Editorial
Onboarding NextGens
By: Christina R. Wing and Rohit K. Gera
The process of onboarding the next generation into a family business can be both fulfilling and challenging. In many cases, the NextGen feel that they have been a part of the family business for their entire lives, and taking their place within the company feels... View Details
Wing, Christina R., and Rohit K. Gera. "Onboarding NextGens." Family Business Magazine (May 2, 2023).
- July 1997 (Revised October 2002)
- Case
Khalil Abdo Group
Three brothers inherit a business in Egypt; the complications begin as each gets married, has a family, and becomes torn among different family interests. Now the third generation is appearing. View Details
Barnes, Louis B., and Muna Sukhtian. "Khalil Abdo Group." Harvard Business School Case 898-011, July 1997. (Revised October 2002.)
- 1998
- Chapter
Virtual Teams: Using Communications Technology to Manage Geographically Dispersed Development Groups
By: Dorothy A. Leonard, P. A. Brands, Amy Edmondson and Justine Fenwick
Keywords: Groups and Teams; Communication Technology; Information Technology; Networks; Management; Technology Industry
Leonard, Dorothy A., P. A. Brands, Amy Edmondson, and Justine Fenwick. "Virtual Teams: Using Communications Technology to Manage Geographically Dispersed Development Groups." In Sense and Respond: Capturing Value in the Network Era, edited by Stephen P. Bradley and Richard L. Nolan, 285–98. Boston: Harvard Business School Press, 1998.
- January 1993 (Revised November 1993)
- Case
FCB and Publicis (B): Managing Client and Country Diversity
Discusses FCB and Publicis, partners in a global advertising agency alliance, working together with their clients to provide excellent service. May be used with FCB and Publicis (A): Forming the Alliance and (C): The German-Led Network. View Details
Keywords: Customer Relationship Management; Alliances; Cooperation; Globalized Firms and Management; Partners and Partnerships; Marketing Strategy; Advertising; Diversity; Advertising Industry; France; Germany; United States
Kanter, Rosabeth M. "FCB and Publicis (B): Managing Client and Country Diversity." Harvard Business School Case 393-100, January 1993. (Revised November 1993.)
- 02 May 2011
- Research & Ideas
Casino Payoff: Hands-Off Management Works Best
At the gambling meccas that employ them, they are called "casino hosts"—essentially front-line employees with nevertheless big responsibilities. These staffers work to develop one-on-one relationships with high-rollers to make sure they... View Details
- February 1990
- Supplement
Progressive Corp.: Coping with the Problem of Dual Career Parents (B)
By: Shoshana Zuboff
Keywords: Family and Family Relationships
Zuboff, Shoshana. "Progressive Corp.: Coping with the Problem of Dual Career Parents (B)." Harvard Business School Supplement 490-076, February 1990.
- February 1990
- Teaching Note
Progressive Corp.: Coping with the Problem of Dual Career Parents (A) and (B), Teaching Note
By: Shoshana Zuboff
Keywords: Family and Family Relationships
- 01 Oct 2001
- Research & Ideas
Five Questions for James Austin
shareholders? A: CEOs perceive integrative relationships as strategic alliances and investments that generate significant benefits to the companies. Those benefits vary from case to case but encompass superior capacity to attract,... View Details
Keywords: by Carla Tishler
- 25 Sep 2017
- Research & Ideas
Why Politics is Failing America, and What Business Can Do To Help
that align strategy and business competition with the needs of society, which will mean a different relationship with government,” the paper concludes. Business community action required In the coming weeks, Porter and Gehl will bring... View Details
Keywords: by Christina Pazzanese, Harvard Gazette
- Article
Selling After the Crisis
By: Frank V. Cespedes
Like perishable goods in grocery stores, sales models have a sell-by date. As product standards evolve and new entrants emerge, buyers have more choices and demand more in terms of quality and performance across vendors. Firms that fail to adjust to changing customer... View Details
Cespedes, Frank V. "Selling After the Crisis." Harvard Business Review 99, no. 2 (March–April 2021): 52–57.
- Article
The Perils of Proactive Churn Prevention Using Plan Recommendations: Evidence from a Field Experiment
By: Eva Ascarza, Raghuram Iyengar and Martin Schleicher
Facing the issue of increasing customer churn, many service firms have begun recommending pricing plans to their customers. One reason behind this type of retention campaign is that customers who subscribe to a plan suitable for them should be less likely to churn... View Details
Keywords: Churn/retention; Field Experiment; Pricing; Tariff/plan Choice; Targeting; Customer Relationship Management; Price; Performance Effectiveness
Ascarza, Eva, Raghuram Iyengar, and Martin Schleicher. "The Perils of Proactive Churn Prevention Using Plan Recommendations: Evidence from a Field Experiment." Journal of Marketing Research (JMR) 53, no. 1 (February 2016): 46–60.
- July 1993
- Case
Air Miles Canada
By: Thomas O. Jones, Leonard A. Schlesinger and Roger H. Hallowell
Air Miles Canada both increases customer loyalty by rewarding shopping frequency at specified merchants, and enables its sponsors to develop a new, more complex understanding of their customers' (and potential customers') shopping habits, thus making future customer... View Details
Keywords: Programs; Customer Relationship Management; Information Management; Air Transportation Industry; Canada
Jones, Thomas O., Leonard A. Schlesinger, and Roger H. Hallowell. "Air Miles Canada." Harvard Business School Case 694-008, July 1993.
- 01 Feb 2002
- News
Driven
the result of conscious choices that are influenced by four fundamental drives: the drive to acquire objects and experiences that improve our status relative to others; the drive to bond with others in long-term relationships of mutual... View Details
- 20 Oct 2015
- First Look
October 20, 2015
industries), and that there is a tight relationship between the direct impact of a shock and the magnitudes of the downstream and the upstream indirect effects. We then investigate the short-run propagation of four different types of... View Details
Keywords: Sean Silverthorne
- 18 Oct 2016
- Op-Ed
Why Business Should Invest in Community Health
just beginning their community health push. The capacity of any one non-profit organization to absorb large sums is limited. Because companies also often lack strong relationships with community health entities, choosing multiple partners... View Details
Francisco A. Lorenzo
Lorenzo took over the fledgling Texas International Airways in 1972 and through major acquisitions including Continental Airlines, he built it into one of the country’s largest airline carriers. Lorenzo was skillful at managing government View Details
Keywords: Transportation