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  • May 2009
  • Article

Customer-Based Valuation

By: Sunil Gupta
Customer lifetime value (CLV) has emerged as an important metric to manage and grow customers. Marketing scholars have written many books and articles on this topic. However, most of this research has focused on tactical marketing decisions. While this is important, it... View Details
Keywords: Customers; Valuation
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  • April 2003 (Revised December 2006)
  • Case

ZARA: Fast Fashion

By: Pankaj Ghemawat and Jose Luis Nueno
Focuses on Inditex, an apparel retailer from Spain, which has set up an extremely quick response system for its ZARA chain. Instead of predicting months before a season starts what women will want to wear, ZARA observes what's selling and what's not and continuously... View Details
Keywords: Organizational Change and Adaptation; Multinational Firms and Management; Competitive Advantage; Apparel and Accessories Industry; Apparel and Accessories Industry; Apparel and Accessories Industry; Spain
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  • 15 Jun 2022
  • News

New Shipping Legislation Targets Supply Chain Bottleneck

    Ryan W. Buell

    Ryan W. Buell is a Professor of Business Administration in the Technology and Operations Management Unit at Harvard Business School. He teaches View Details

    Keywords: banking; e-commerce industry; fast food; financial services; high technology; hotels ＆ motels; insurance industry; restaurant; retailing; service industry; transportation

      Cynthia A. Montgomery

      Professor Montgomery's research centers on strategy and corporate governance. Of particular interest are the unique roles leaders play in developing and implementing strategy; the means organizations use to create value across multiple lines of business; and issues... View Details

        Luis M. Viceira

        Luis M. Viceira is the George E. Bates Professor in the Finance Unit  and a Research Associate at the National Bureau of Economic Research. His research, course development, and teaching focus on the areas of investment management... View Details

        Keywords: banking; education industry; financial services; nonprofit industry; retail financial services
        • February 2012
        • Case

        Kent Chemical: Organizing for International Growth

        By: Christopher A. Bartlett and Laura Winig
        In July 2008, Luis Morales, president of Kent Chemical International, is proposing a third reorganization effort after two failed attempts to better align his business with its U.S.-based parent company. With a global expansion strategy placing increasing demands on... View Details
        Keywords: International Business; Organizational Change; Multinational Corporations; Organizational Change and Adaptation; Multinational Firms and Management; Organizational Design; Management Practices and Processes; Organizational Structure; Corporate Strategy; Organizational Culture; Global Strategy; Chemical Industry; United States
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          Frank V. Cespedes

          Frank Cespedes is Senior Lecturer in the Entrepreneurial Management Unit. He received his B.A. from the City College of New York, M.S. from M.I.T. and Ph.D. from Cornell University.

          At Harvard, he has developed and taught a variety of MBA and executive... View Details

          • 2015
          • Working Paper

          Discretion in Hiring

          By: Mitchell Hoffman, Lisa B. Kahn and Danielle Li
          Who should make hiring decisions? We propose an empirical test for assessing whether firms should rely on hard metrics such as job test scores or grant managers discretion in making hiring decisions. We implement our test in the context of the introduction of a... View Details
          Keywords: Selection and Staffing; Management Practices and Processes
          Related
          • November 2003 (Revised November 2015)
          • Case

          Brazil at the Wheel

          By: Geoffrey Jones
          Taught in the second-year MBA elective on the Evolution of Global Business. Examines the costs and benefits of the Brazilian government's policies to encourage foreign multinationals to develop an automobile industry during the 1950s. A combination of incentives and... View Details
          Keywords: Foreign Direct Investment; Multinational Firms and Management; Policy; Government and Politics; Business History; Business and Government Relations; Auto Industry; Brazil
          Related
          • 23 Apr 2009
          • Working Paper Summaries

          Does Public Ownership of Equity Improve Earnings Quality?

          Keywords: by Dan Givoly, Carla Hayn & Sharon P. Katz
          • June 2011 (Revised December 2013)
          • Case

          FIJI Water: Carbon Negative?

          By: Francesca Gino, Michael W. Toffel and Stephanie van Sice
          Seeking to go beyond global best practices in reducing environmental impacts, FIJI Water, a premium artesian bottled water company in the United States, launched a Carbon Negative campaign that would offset more greenhouse gas emissions than were released by the... View Details
          Keywords: Carbon Footprint; Carbon Offsetting; Corporate Social Responsibility and Impact; Environmental Sustainability; Brands and Branding; Negotiation Tactics; Business and Government Relations; Corporate Strategy; Food and Beverage Industry; United States; Fiji
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          • April 1997 (Revised July 1997)
          • Case

          KPMG Peat Marwick U.S.: One Giant Brain

          Demonstrates how organizations can move toward creation of processes and information technology infrastructures for effective knowledge management in order to enhance performance and productivity. More specifically, describes the knowledge management strategy of KPMG... View Details
          Keywords: Internet; Information Technology; Knowledge Management; Service Industry; Consulting Industry; United States
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            Mark N. Roberge

            Mark Roberge is a Senior Lecturer in the Entrepreneurial Management Unit at the Harvard Business School.  He teaches Entrepreneurial Sales and Marketing in the second-year MBA program in the Fall term and The Entrepreneurial Manager and Startup Bootcamp in the... View Details

              Mihir A. Desai

              Mihir A. Desai is the Mizuho Financial Group Professor of Finance at Harvard Business School and a Professor of Law at Harvard Law School. He received his Ph.D. in political economy from Harvard... View Details

                Shirley Lu

                Shirley Lu is an assistant professor in the Accounting and Management Unit. She teaches the Financial Reporting and Control course in the MBA required curriculum.

                Professor Lu conducts research in the area of Corporate Social Responsibility (CSR) disclosure,... View Details

                • May 2016 (Revised May 2017)
                • Case

                Supply Chain Finance at Procter & Gamble

                By: Benjamin C. Esty, E. Scott Mayfield and David Lane
                In April 2013, Procter & Gamble (P&G), the world’s largest consumer packaged goods (CPG) company, announced that it would extend its payment terms to suppliers by 30 days. At the same time, P&G announced a new supply chain financing (SCF) program giving suppliers the... View Details
                Keywords: Working Capital; Supply Chain Finance; Corporate Treasury; Consumer Packaged Goods; Supply Chain; Supplier Relationships; Banking; Liquidity; Accounts Payable; Financial Reporting; Cash Flow; Cost Management; Banks and Banking; Financial Strategy; Multinational Firms and Management; Supply Chain Management; Accrual Accounting; Value Creation; Consumer Products Industry; Forest Products Industry; United States; Brazil
                Related
                • 12 Sep 2023
                • Research & Ideas

                How Can Financial Advisors Thrive in Shifting Markets? Diversify, Diversify, Diversify

                wealth management. The number of financial advisory firms grew 41 percent to more than 15,000 between 2015 and 2021, according to Barron’s. Every April, Dimensional Fund queries hundreds of financial... View Details
                Keywords: by Ben Rand; Financial Services
                • 12 May 2008
                • Research & Ideas

                Accounting Information as Political Currency

                the firm in the future (the politicians and firms have a good history together), one can argue that the earnings management is "well... View Details
                Keywords: by Martha Lagace

                  Brian J. Hall

                  Brian J. Hall is the Albert H. Gordon Professor of Business Administration at Harvard Business School. He served as the Unit Head for the Negotiation, Organizations and Markets (NOM) Unit for 14 years. Previously, he was an assistant professor of economics in the... View Details

                  Keywords: management consulting; management consulting; management consulting; management consulting; management consulting; management consulting; management consulting; management consulting; management consulting; management consulting; management consulting; management consulting