Publications

Keywords: Information Technology; Organizational Change and Adaptation; Organizational Design; Management Analysis, Tools, and Techniques; Organizational Culture; Mobile and Wireless Technology; Performance Productivity; Problems and Challenges; Management Practices and Processes; Business Divisions; Information Management; Information Technology Industry; Information Technology Industry; United States

08 Jul 2002
Research & Ideas

How to Fashion Your New E-Business Model

and infrastructure to launch new product lines or businesses, or enter new markets. Industrial Age business innovation's favored producers. The innovations included: Physical or analog production and... View Details

Keywords: by Lynda M. Applegate

27 Aug 2012
Research & Ideas

Employee-Suggestion Programs That Work

June 2012 working paper, Key Drivers of Successful Implementation of an Employee Suggestion-Driven Improvement Program. Tucker is an associate professor in the Technology and Operations Management unit,... View Details

Keywords: by Paul Guttry

September 2015
Case

Connective Mobility

By: Nitin Nohria, Christopher Payton and Ali Huberlie

01 Dec 2010
News

Eight Join HBS Faculty

teaches the first-year course Technology and Operations Management. His research focuses on techniques to evaluate and improve the performance of complex View Details

August 2017 (Revised August 2018)
Case

The Oakland Athletics: Strategy & Metrics for a Budget

By: Srikant M. Datar and Caitlin N. Bowler

This case considers Oakland Athletics General Manager Billy Beane’s data driven and, in baseball circles unconventional, approach to winning games over the duration of the long Major League Baseball season. Beane’s critical approach to crafting strategy within his... View Details

Keywords: Data Analysis; Metrics; Data Science; Analytics and Data Science; Analysis; Measurement and Metrics; Competitive Strategy; Organizational Culture; Sports Industry

01 Mar 2022
What Do You Think?

Is It Time for More Reverse Mentoring?

(iStockphoto/Sanja Radin) Increasingly, I hear and read about questions such as: Why are my best tech people leaving our great company to work on something called crypto and Web3? What are the strategic... View Details

Keywords: by James Heskett

07 Sep 2011
First Look

First Look: Sept. 7

Leonard, and Lynn S. Paine Publication:Harvard Business Review 89, no. 9 (September 2011) Abstract Market capitalism, a system that has proven to be a remarkable engine of wealth creation, is poised for a... View Details

Keywords: Sean Silverthorne

24 Apr 2006
Research & Ideas

Managing Alignment as a Process

of organizational alignment—the primary focus of this book—the enterprise must also align its employees and management processes with the strategy. Having aligned and... View Details

Keywords: by Robert S. Kaplan & David P. Norton; Apparel & Accessories; Fashion; Consumer Products; Retail

24 Aug 2010
First Look

First Look: August 24

further demonstrate that financing risk has the greatest impact on firms with the most real option value. Hence, the mix of projects funded and type of investors who are active varies with the level of financing risk in the economy. We... View Details

Keywords: Sean Silverthorne

08 Feb 2011
First Look

First Look: Feb. 8

Systems with multiple components that are tightly linked to one another are prone to such events. Increasingly, our industrial, commercial, and social systems are coming to... View Details

Keywords: Sean Silverthorne

25 May 2015
Blog Post

RapidSOS Wins the HBS New Venture Competition

directly into 911’s existing system. The technology is universally compatible with every dispatch center across the United States. The result is a system that dramatically increases the information... View Details

12 Nov 2014
Op-Ed

A Challenge to the New Congress: Pass Housing Finance Reform

deferred maintenance on the technological infrastructure needed to attract global capital. It is time for Congress to finish the job and pass bipartisan legislation that can undergird the nation's housing... View Details

Keywords: by Nicolas Retsinas & Rob Couch; Construction; Real Estate

October 2001 (Revised January 2002)
Case

Philipp Justus at eBay Germany (A)

By: Linda A. Hill and Maria Farkas

A week after becoming country manager of eBay's recently acquired German auction site, Philipp Justus must steer the company through a massive technical integration with eBay's Web site. Throughout the seven-month project, Justus and his team must master the challenge... View Details

Keywords: Organizational Design; Leadership; Internet and the Web; Globalized Firms and Management; Mergers and Acquisitions; Managerial Roles; Management Teams; Management Practices and Processes; Auctions; Information Technology Industry; Information Technology Industry; Germany

23 Feb 2009
Research & Ideas

Creative Entrepreneurship in a Downturn

data security, etc. And indeed, we see companies that have stepped into the breach, such as the very large University of Phoenix from an earlier downturn or a tiny firm like Fidelis Security Systems during... View Details

Keywords: by Martha Lagace

September 2024
Case

The Health Equity Accelerator at Boston Medical Center

By: Susanna Gallani, Mary Witkowski and Katie Sonnefeldt

This case describes how Boston Medical Center, a hospital and safety net organization, changed its strategic approach to health equity after realizing that previous efforts were not sufficient to address the health disparities among their patients. In 2021, the Health... View Details

Keywords: Health Care and Treatment; Health Disorders; Innovation and Management; Innovation Leadership; Innovation Strategy; Adaptation; Business Strategy; Mission and Purpose; Decisions; Organizational Change and Adaptation; Organizational Structure; Diversity; Race; Ethnicity; Urban Scope; Local Range; Equality and Inequality; Health Industry; Boston

April 2025
Article

Skill Dependencies Uncover Nested Human Capital

By: Moh Hosseinioun, Frank Neffke, Letian Zhang and Hyejin Youn

Modern economies require increasingly diverse and specialized skills, many of which depend on the acquisition of other skills first. Here we analyse US survey data to reveal a nested structure within skill portfolios, where the direction of dependency is inferred... View Details

Keywords: Competency and Skills; Human Capital; Personal Development and Career; Equality and Inequality; Analytics and Data Science

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June 2011 (Revised October 2012)
Case

IBM China Development Lab Shanghai: Capability by Design

By: Willy Shih, Kamen Bliznashki and Fan Zhao

When IBM shifted from a traditional territory-based multinational organization to what it called a globally integrated enterprise, it established its headquarters for "Growth Markets" in Shanghai and "Established Markets" in New York. This positioned its China... View Details

Keywords: Diversification; Corporate Strategy; Global Strategy; Organizational Change and Adaptation; Research and Development; Emerging Markets; Product Development; Information Technology Industry; China