Management Systems - Publications - Faculty & Research

17 Jul 2000
What Do You Think?

Where Is the Microsoft Board?

Microsoft caused by (2) a defense personally led by Bill Gates and (3) by the failure of the company's board to provide counsel. In the case of a high-tech company where significant ownership rests in the hands of management (e.g... View Details

Keywords: by James Heskett

01 Dec 2009
News

Alumni Books

Like Shampoo for Job Seekers: The Proven Personal Branding System to Help You Succeed in any Interview and Secure the Job of Your Dreams by Brenda Bence (MBA ’91) (Global Insight Communications) Strategic Customer Service: View Details

01 Sep 2009
News

Faculty Books

and skilled people to accomplish what relief agencies could not: an information system and supply chain that managed the flow of relief supplies. IBM’s actions exemplify an emerging business idea: the... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services; Publishing Industries (except Internet); Information

15 Jun 2021
News

The Value of Difficult Conversations

residents were killed and homes and businesses along 35 square blocks of the city were destroyed at the hands of a white mob over the course of 18 hours. Unfounded accusations that a young Black shoe shiner had assaulted a white woman sparked the massacre. This event... View Details

Keywords: April White; Tulsa Massacre

01 Sep 2016
News

How I Got to Google

end of the day, product managers are judged on execution and the quality of their launch. SS: Any advice for people who want to be a PM but don’t have a technical background? PR: I’m a computer and biomedical engineer by training, and... View Details

Keywords: Julia Hanna

01 Dec 2008
News

NYC Club Hosts Nonprofits

the September 23 summit, “New Directions in Non-profit Leadership,” to give the city’s nonprofit leaders an opportunity to hear innovative thinking and best practices from a trio of HBS professors and nearly fifty practitioners. Sessions focused on three topics: View Details

07 Apr 2015
First Look

First Look: April 7

commissions hurt sales. If managers must retain a cap, they should set it as high as possible to avoid reducing reps' incentives. Although overly complicated compensation systems have their downsides,... View Details

Keywords: Sean Silverthorne

17 Sep 2020
News

HBS Goes Back To School

interactions with each other are at the heart of this education.” Among the changes that Shad General Manager Sue LaRose has seen during re-opening is the appointment system for the facility and the tennis... View Details

01 Mar 2015
News

The Next Big Swing

MLB Advanced Media’s new Statcast system provides measures for every play, arming analysts like Tippett with a wealth of new data. (Courtesy of MLB.com) Tom Tippett’s love of sports data began at age seven, when his mom bought him a... View Details

Keywords: Andrew Clark; Performing Arts, Spectator Sports, and Related Industries; Arts, Entertainment; Management, Scientific, and Technical Consulting Services; Professional Services; Data Processing, Hosting, and Related Services; Information

29 Jan 2008
First Look

First Look: January 29, 2008

years. It has evolved from a system in which employees relied mainly on Social Security and professionally managed defined benefit (DB) pension plans sponsored by their employers to provide for their... View Details

Keywords: Martha Lagace

01 Jun 2012
News

The American Dream

LAWSON: Campaigning for Congress, a probusiness entrepreneur who advocates for the middle class. An IBM engineer, Stacey Lawson (MBA 1996) noticed that a number of her colleagues, though surrounded by technology, still used pencil and paper for designing standard... View Details

Keywords: Computer Systems Design and Related Services; Computer Systems Design and Related Services; Computer Systems Design and Related Services; Computer Systems Design and Related Services

10 Mar 2014
Research & Ideas

Counting Up the Effects of Sarbanes-Oxley

establish takeaways to guide the creation of future legislation. While current measurement systems are insufficient to make an unambiguous, overarching judgment of the act's net benefits, Srinivasan and Coates isolate a few clear findings... View Details

Keywords: by Julia Hanna; Accounting; Banking

15 Jun 2021
News

Diversifying HBS's Case Collection

better understand the challenges various groups face and appreciate what each person brings to the table. “A core general management skill today and tomorrow is the ability to make the most out of human differences,” Rivkin notes.... View Details

Keywords: Jennifer Gillespie

27 Dec 2010
Research & Ideas

HBS Faculty on 2010’s Biggest Business Developments

Bill George, Professor of Management Practice Social networking is the most significant business development of 2010, topping the resurgence of the U.S. automobile industry. During the year social networking morphed from a personal... View Details

Keywords: by Staff

Web

Staff Catering Guidelines | About

in advance by the department Business Manager is required. Non-Harvard staff: HBS will cover any meals, even outside of regular mealtimes, that are provided for non-Harvard staff, when there is a significant incentive to strengthen the... View Details

01 Dec 2003
News

Alumni Luminaries Discuss Careers, Values with HBS Students

Inc., an enterprise she began in her garage and grew into a $20 million operation with twelve hundred employees. She is the first African-American woman to earn an MBA at HBS. Charles O. Rossotti (MBA ’64), cofounder, former chairman and CEO, American View Details

2012
Article

Specialization and Variety in Repetitive Tasks: Evidence from a Japanese Bank

By: B. Staats and F. Gino

Sustaining operational productivity in the completion of repetitive tasks is critical to many organizations' success. Yet research points to two different work-design-related strategies for accomplishing this goal: specialization to capture the benefits of repetition... View Details

Keywords: Motivation; Productivity; Specialization; Variety; Work Fragmentation; Boundaries; Performance Productivity; Organizations; Research; Strategy; Motivation and Incentives; Opportunities; Market Transactions; Resource Allocation; Performance; Goals and Objectives; Learning

Citation

Find at Harvard

November 2010 (Revised January 2011)
Case

Computerized Provider Order Entry at Emory Healthcare

By: Richard G. Hamermesh, F. Warren McFarlan, Mark Keil, Andrew Katz, Michael Morgan and David LaBorde

The Computerized Provider Order Entry at Emory Healthcare case presents one hospital system's efforts to implement computerized provider order entry (CPOE) across all of its hospitals and the challenges they faced in doing so. Issues such as standardization of care,... View Details

Keywords: Health Care and Treatment; Information Management; Management Systems; Standards; Service Delivery; Business Processes; Organizational Change and Adaptation; Projects; Information Technology; Applications and Software; Health Industry