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Show Results For
- All HBS Web
(5,414)
- People (3)
- News (1,369)
- Research (3,281)
- Events (46)
- Multimedia (56)
- Faculty Publications (2,288)
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- June 2013
- Supplement
Multiasistencia: Redefining the Relationship with its Service Professionals. Spreadsheet Supplement
By: Francisco de Asis Martinez-Jerez
Multiasistencia, a major Spanish BPO of insurance repairs, is changing the relational contract with its service profesionals from a referral model to a guaranteed workload one. View Details
- 2008
- Working Paper
Contracting for Servicizing
Servicizing, a novel business practice that sells product functionality rather than products, has been touted as an environmentally beneficial business practice. This paper describes how servicizing transactions mitigate some problems associated with sales... View Details
Keywords: Customer Focus and Relationships; Contracts; Market Transactions; Service Delivery; Service Operations; Sales
Toffel, Michael W. "Contracting for Servicizing." Harvard Business School Working Paper, No. 08-063, February 2008. (February 2008.)
- 26 Nov 2001
- Research & Ideas
Women Entrepreneurs Use Springboard for Funding
Serkes Valora Technologies Inc. "We find the needle in the haystack," said CEO and President Sandra Serkes. Her company has a patent-pending computer server, the Linkify Information Connectivity Server, that works to ease the... View Details
Keywords: by Martha Lagace
- 07 Aug 2009
- What Do You Think?
Why Can’t Americans Get Health Care Right?
Summing Up Does U.S. health care need more pull or push? There are clear symptoms that something is wrong with U.S. health care. In Edward Hare's words, "It's making us uncompetitive and turning us against each other." In this... View Details
- 25 Feb 2020
- Research & Ideas
For Migrant Workers, Homesickness Can Reduce Productivity
Freedom to use vacation time to attend celebrations with family and friends helps improve performance for employees who work far away from their hometowns, new research by Prithwiraj Choudhury suggests. When employees move away from their... View Details
Keywords: by Kristen Senz
- January 2011
- Teaching Note
The Travails of Rubber: Goodyear or Badyear? (TN)
By: Tom Nicholas
Teaching Note for 808118. View Details
- 02 Jun 2011
- What Do You Think?
Is it Time for a National Bankruptcy?
workout. Would Euro zone agencies and lawmakers, acting on behalf of lending banks, have to take drastic action to force Greece's government to impose new laws and collect the... View Details
Keywords: by Jim Heskett
- 15 Jul 2002
- Research & Ideas
Going Green Makes Good Business Sense
trade systems would help it adapt more easily to new regulations than its competitors. ("This looked like a better bet maybe five years ago when it made this call than it does today," he allowed.) One last possibility, View Details
Keywords: by Martha Lagace
- 22 Jan 2014
- Research & Ideas
High-Tech Immigrant Workers Don’t Cost US Jobs
the older worker is shown to the door," said Harvard Business School Associate Professor William R. Kerr, who recently cowrote a working paper called Skilled Immigration and the Employment Structures of US Firms with Sari Pekkala Kerr of... View Details
- March 1999 (Revised November 2001)
- Case
Honda-Rover (D): The Changing Tide of the BMW-Rover Alliance
By: Ashish Nanda, James K. Sebenius and Ron Fortgang
Supplements the (A) case. View Details
Keywords: Business Exit or Shutdown; Joint Ventures; Alliances; Knowledge Sharing; Strategy; Contracts; Negotiation Process; Negotiation Tactics; Cross-Cultural and Cross-Border Issues; Auto Industry; United Kingdom
Nanda, Ashish, James K. Sebenius, and Ron Fortgang. "Honda-Rover (D): The Changing Tide of the BMW-Rover Alliance." Harvard Business School Case 899-226, March 1999. (Revised November 2001.)
- 24 Nov 2014
- Research & Ideas
Corrupting Silence: Companies Must Speak Up Against Bribes
for contracts in developing countries where the rule of law isn't as well enforced. In both anecdotal and empirical research, however, Healy has found that corruption may not be as necessary as it is... View Details
Keywords: by Michael Blanding
- 03 Apr 2006
- Research & Ideas
The Competitive Advantage of Global Finance
consequence of these developments, these firms now face a wide variety of governmental regulations and institutional environments around the world. In short, tightly integrated global operations with a... View Details
- 08 Jul 2024
- Research & Ideas
The Critical Computer Science Principles Every Strategic Leader Needs to Know
than others. “Every company today needs to think of themselves as a tech company,” says Andy Wu, the Arjun and Minoo Melwani Family Associate Professor of Business Administration at Harvard Business School. “Whether you’re in retailing or... View Details
- 01 Oct 2001
- Research & Ideas
Five Questions for James Austin
opportunity to differentiate the company and its products. It can also elicit positive reactions from government officials and regulators on important business issues. Q: It's... View Details
Keywords: by Carla Tishler
- 19 Sep 2012
- Research & Ideas
Funding Innovation: Is Your Firm Doing it Wrong?
funding strategies, Lerner hopes the book will help government officials around the world craft policies and laws meant to fuel innovation. "Policymakers are paying a lot more attention to innovation... View Details
Keywords: by Carmen Nobel
- 26 Sep 2024
- HBS Case
If a Car Can Drive Itself, Can It Make Life-or-Death Decisions?
percent of the time isn’t good enough.” By some calculations, human drivers are 99.999819 percent crash-free. “Before there are going to be genuinely autonomous systems that the public accepts and that View Details
- 31 Jul 2015
- Research & Ideas
The Faculty Reader: Who is Reading What This Summer?
thinker as she tracks leads and confronts complex mysteries across 25 books. I’m glad that John Lescroart is still writing about lawyer Dismas Hardy and police inspector Abe Glitzky (half-Black, half-Jewish)... View Details
- 14 Jun 2004
- Research & Ideas
The Big Money for Big Projects
contributions knowing they are likely to get bailed out. For regulators and politicians, the challenge is to structure contracts that deter reckless behavior prior to default View Details
- 05 Aug 2002
- What Do You Think?
Is Platform Leadership Old Hat or the Wave of the Future?
what extent does platform leadership help or hinder the development of such ideas? Do our anti-trust laws adequately address the issue of platform leaders and their behaviors? Platform leadership requires... View Details
Keywords: by James Heskett
- 21 Nov 2012
- Research & Ideas
What Health Care Managers Need to Know--and How to Teach Them
Reserve University, Duke University, Peking University, University of Alabama at Birmingham, University of North Carolina at Chapel Hill, University of Pennsylvania, Vanderbilt Law School and Virginia... View Details