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      • September 1995
      • Case

      Ares-Serono

      By: Michael Y. Yoshino, Jean-Pierre Jeannet and Carin-Isabel Knoop
      Ares Serono, a medium-size Swiss pharmaceutical company, is the global leader in the field of fertility drugs. The company has successfully transformed into one of the very few biotech firms in Europe. The case treats a set of major strategic and organizational... View Details
      Keywords: Geographic Location; Globalized Firms and Management; Asset Management; Balance and Stability; Expansion; Digital Platforms; Leadership Development; Health Care and Treatment; Transformation; Family Business; Problems and Challenges; Pharmaceutical Industry; Pharmaceutical Industry; Switzerland; Europe
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      Yoshino, Michael Y., Jean-Pierre Jeannet, and Carin-Isabel Knoop. "Ares-Serono." Harvard Business School Case 396-035, September 1995.
      • August 1995 (Revised December 1997)
      • Case

      Encyclopaedia Britannica (A)

      By: Jeffrey F. Rayport
      Examines the growth of the CD-ROM publishing industry and its impact on the Encyclopaedia Britannica Co., which chose to ignore it. View Details
      Keywords: Information Technology; Organizational Change and Adaptation; Information Publishing; Publishing Industry
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      Rayport, Jeffrey F., and Thomas A. Gerace. "Encyclopaedia Britannica (A)." Harvard Business School Case 396-051, August 1995. (Revised December 1997.)
      • August 1995
      • Teaching Note

      State Street Boston Corporation: Leading with Information Technology TN

      By: Richard L. Nolan, Donna B. Stoddard and Chiara Francalanci
      Teaching Note (5-196-058). View Details
      Keywords: Information Technology; Financial Institutions; Transformation; Technology Adoption; Information Management; Competitive Strategy; Financial Services Industry
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      Nolan, Richard L., Donna B. Stoddard, and Chiara Francalanci. "State Street Boston Corporation: Leading with Information Technology TN." Harvard Business School Teaching Note 196-058, August 1995.
      • August 1995
      • Teaching Note

      Xerox: Outsourcing Global Information Technology Resources TN

      By: Richard L. Nolan
      Teaching Note for (9-195-158). View Details
      Keywords: Revenue; Information Technology; Technological Innovation; Contracts; Decisions; Job Cuts and Outsourcing; Computer Industry
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      Nolan, Richard L. "Xerox: Outsourcing Global Information Technology Resources TN." Harvard Business School Teaching Note 196-055, August 1995.
      • August 1995 (Revised September 1995)
      • Background Note

      Designing and Managing the Information Age IT Architecture

      By: Lynda M. Applegate
      The co-evolution of technology, work, and the workforce over the past 30 years has dramatically influenced our concept of organizations and the industries within which they compete. No longer simply a tool to support "back-office" transactions, IT has become a... View Details
      Keywords: Design; Management; Organizations; Information Technology
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      Applegate, Lynda M. "Designing and Managing the Information Age IT Architecture." Harvard Business School Background Note 196-005, August 1995. (Revised September 1995.)
      • August 1995
      • Background Note

      Managing in an Information Age: IT Challenges and Opportunities

      By: Lynda M. Applegate
      The co-evolution of technology, work, and the workforce over the past 30 years has dramatically influenced our concept of organizations and the industries within which they compete. No longer simply a tool to support "back-office" transactions, IT has become a... View Details
      Keywords: Information Technology; Information Management; Restructuring; Technological Innovation; Corporate Strategy; Organizational Design; Organizational Change and Adaptation; Information Technology Industry
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      Applegate, Lynda M. "Managing in an Information Age: IT Challenges and Opportunities." Harvard Business School Background Note 196-004, August 1995.
      • August 1995 (Revised August 1995)
      • Case

      CIGNA Property and Casualty Reengineering (A)

      By: Richard L. Nolan, Donna B. Stoddard, Chiara Francalanci and Elise C Martin
      Reengineering was introduced at CIGNA Corp. in 1988. CIGNA entered a second wave reengineering effort through a major project at CIGNA P&C, one of CIGNA's larger businesses. P&C was in financial crisis and as a result brought in a new executive team in 1991 to head the... View Details
      Keywords: Transformation; Cost vs Benefits; Design; Growth and Development; Analytics and Data Science; Growth and Development Strategy; Balanced Scorecard; Financial Crisis; Crisis Management; Projects; Information Technology; Insurance Industry
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      Nolan, Richard L., Donna B. Stoddard, Chiara Francalanci, and Elise C Martin. "CIGNA Property and Casualty Reengineering (A)." Harvard Business School Case 196-059, August 1995. (Revised August 1995.)
      • July 1995 (Revised October 1995)
      • Background Note

      Electronic Commerce: Trends and Opportunities

      By: Lynda M. Applegate and Janis Lee Gogan
      In a 1966 Harvard Business Review article, Felix Kaufman implored general managers to think beyond their own organizational boundaries to the possibilities of interorganizational systems (IOS)--networked computers that enable companies to share information and... View Details
      Keywords: Internet and the Web; Trends; Opportunities
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      Applegate, Lynda M., and Janis Lee Gogan. "Electronic Commerce: Trends and Opportunities." Harvard Business School Background Note 196-006, July 1995. (Revised October 1995.)
      • July 1995 (Revised April 1996)
      • Case

      Cambridge Technology Partners (A)

      By: Teresa M. Amabile, George P. Baker III and Michael Beer
      Cambridge Technology Partners uses a highly innovative product strategy, supported by a human resources strategy, that has been very successful. However, high growth rates jeopardize product quality while tension about relative compensation levels between sales and... View Details
      Keywords: Growth Management; Compensation and Benefits; Organizational Culture; Quality; Human Resources; Relationships; Innovation and Invention; Consulting Industry; Massachusetts
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      Amabile, Teresa M., George P. Baker III, and Michael Beer. "Cambridge Technology Partners (A)." Harvard Business School Case 496-005, July 1995. (Revised April 1996.)
      • July 1995 (Revised April 1996)
      • Supplement

      Cambridge Technology Partners (B)

      By: George P. Baker III, Teresa M. Amabile and Michael Beer
      Supplements the (A) case. View Details
      Keywords: Technology Industry
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      Baker, George P., III, Teresa M. Amabile, and Michael Beer. "Cambridge Technology Partners (B)." Harvard Business School Supplement 496-006, July 1995. (Revised April 1996.)
      • June 1995 (Revised June 1996)
      • Case

      Comp.Sys.Intel: The Internet and the Pentium Chip Controversy (A)

      By: Joseph L. Badaracco Jr. and Jerry Useem
      Keywords: Internet and the Web; Information Infrastructure; Ethics; Semiconductor Industry; Semiconductor Industry
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      Badaracco, Joseph L., Jr., and Jerry Useem. "Comp.Sys.Intel: The Internet and the Pentium Chip Controversy (A)." Harvard Business School Case 395-246, June 1995. (Revised June 1996.)
      • June 1995 (Revised June 1996)
      • Case

      Comp.Sys.Intel: The Internet and the Pentium Chip Controversy (B)

      By: Joseph L. Badaracco Jr. and Jerry Useem
      Keywords: Internet and the Web; Information Infrastructure; Ethics; Semiconductor Industry; Semiconductor Industry
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      Badaracco, Joseph L., Jr., and Jerry Useem. "Comp.Sys.Intel: The Internet and the Pentium Chip Controversy (B)." Harvard Business School Case 395-247, June 1995. (Revised June 1996.)
      • June 1995
      • Case

      Northern Telecom and Netas (A): Turkey's Telecommunications Team

      By: Rosabeth M. Kanter, Kalman D. Applbaum and Pamela A. Yatsko
      The Turkish general manager of a successful telecommunications equipment-manufacturing joint venture between the Canadian company Northern Telecom and local partners in Turkey reviews the solutions to a crisis in 1989 and wonders whether the company will be able to... View Details
      Keywords: Joint Ventures; Mobile and Wireless Technology; Crisis Management; Problems and Challenges; Change Management; Developing Countries and Economies; Political Elections; Telecommunications Industry; Telecommunications Industry; Turkey; Canada
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      Kanter, Rosabeth M., Kalman D. Applbaum, and Pamela A. Yatsko. "Northern Telecom and Netas (A): Turkey's Telecommunications Team." Harvard Business School Case 395-087, June 1995.
      • June 1995
      • Case

      Northern Telecom and Netas (B): Transferring Technology to Central Asia

      By: Rosabeth M. Kanter, Kalman D. Applbaum and Pamela A. Yatsko
      In the early 1990s, the Turkish telecommunications firm, Netas, established joint ventures in Azerbaijan and Kazakhstan as miniature replications of Netas's own experience on the receiving end of technology transfer with Netas's 51% owner, Northern Telecom. This case... View Details
      Keywords: Joint Ventures; Mobile and Wireless Technology; Change Management; Transition; Developing Countries and Economies; Organizational Change and Adaptation; Learning; Technology Adoption; Telecommunications Industry; Turkey; Kazakhstan; Azerbaijan
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      Kanter, Rosabeth M., Kalman D. Applbaum, and Pamela A. Yatsko. "Northern Telecom and Netas (B): Transferring Technology to Central Asia." Harvard Business School Case 395-088, June 1995.
      • June 1995
      • Case

      Northern Telecom and Tong Guang Electronics (A1): Getting to Know Each Other

      By: Rosabeth M. Kanter and Pamela A. Yatsko
      In its second year of operation, the joint venture between Northern Telecom (Nortel) of Canada and Tong Guang Electronics of China to manufacture telecommunications equipment in China has hit a crisis. The Chinese partner has asked Northern Telecom to replace its... View Details
      Keywords: Mobile and Wireless Technology; Joint Ventures; Change Management; Organizational Culture; Crisis Management; Financial Crisis; Job Cuts and Outsourcing; Leadership; Telecommunications Industry; Telecommunications Industry; Canada; China
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      Kanter, Rosabeth M., and Pamela A. Yatsko. "Northern Telecom and Tong Guang Electronics (A1): Getting to Know Each Other." Harvard Business School Case 395-081, June 1995.
      • June 1995
      • Case

      Northern Telecom and Tong Guang Electronics (B): Building Success

      By: Rosabeth M. Kanter and Pamela A. Yatsko
      This case continues the story of the joint venture in China between Northern Telecom (Nortel) of Canada and Tong Guang Electronics of China. It shows how North Americans learned to operate in a very different cultural environment in China and provides an opportunity to... View Details
      Keywords: Mobile and Wireless Technology; Joint Ventures; Change Management; Organizational Culture; Leadership; Cross-Cultural and Cross-Border Issues; Culture; Telecommunications Industry; Telecommunications Industry; Canada; China
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      Kanter, Rosabeth M., and Pamela A. Yatsko. "Northern Telecom and Tong Guang Electronics (B): Building Success." Harvard Business School Case 395-083, June 1995.
      • June 1995
      • Case

      Quorum Health Group, Inc.

      By: William A. Sahlman and Jason Green
      Facing increasing competition from much larger industry players, Jim Dalton, CEO of Quorum, and Russ Carson, Managing Partner of Welch, Carson, Anderson & Stowe attempt to set the future direction for Quorum. The company was successfully spun-off from HCA in a... View Details
      Keywords: Growth and Development Strategy; Competitive Strategy; Consolidation; Leveraged Buyouts; Venture Capital; Acquisition; Health Industry
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      Sahlman, William A., and Jason Green. "Quorum Health Group, Inc." Harvard Business School Case 295-156, June 1995.
      • June 1995
      • Teaching Note

      Intel Corporation - Leveraging Capabilities for Strategic Renewal TN

      By: Christopher A. Bartlett and Ashish Nanda
      Teaching Note for (9-394-141). View Details
      Keywords: Information Technology Industry
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      Bartlett, Christopher A., and Ashish Nanda. "Intel Corporation - Leveraging Capabilities for Strategic Renewal TN." Harvard Business School Teaching Note 395-227, June 1995.
      • June 1995
      • Teaching Note

      Prodigy Services Companies Series TN

      By: Lynn S. Paine
      Teaching Note for (9-393-126), (9-395-129), (9-393-127), and (9-393-128). View Details
      Keywords: Information Technology Industry
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      Paine, Lynn S. "Prodigy Services Companies Series TN." Harvard Business School Teaching Note 395-209, June 1995.
      • May 1995 (Revised March 1996)
      • Case

      ToyWorld, Inc.: Information Technology Planning

      By: Lynda M. Applegate
      ToyWorld, a fast growing retailer, was revitalizing its information technology (IT) infrastructure and called in AT&T to help plan for the future. Five strategic alternatives for use of information and communications technology were identified through value chain... View Details
      Keywords: Strategic Planning; Information Technology; Growth and Development; Expansion; Partners and Partnerships; Retail Industry
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      Applegate, Lynda M. "ToyWorld, Inc.: Information Technology Planning." Harvard Business School Case 195-262, May 1995. (Revised March 1996.)
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