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  • Research Summary

Overview

In industries characterized by extreme dynamism, complexity, and uncertainty, formal structure often “falls behind” actual work processes. The nature of work in these environments evolves continuously while formal structure can only do so at specific times in discrete... View Details
Keywords: Organizational Structure; Organizational Design; Organizational Identity; Identity Work; Strategy; Strategic Change; Collaboration; Cross-functional Integration; Cognition; Organizational Evolution; Organizational Alignment; Social Media

    Producing Prosperity: Why America Needs a Manufacturing Renaissance

    Companies compete on the decisions they make. For years—even decades—in response to intensifying global competition, companies decided to outsource their manufacturing operations in order to reduce costs. But we are now seeing the alarming long-term effect of those... View Details
    • 25 May 2016
    • News

    Backing Harvard’s Work for Children

    Robert Tichio (MBA 2005) and Maya Tichio When some of Robert Tichio’s (MBA 2005) HBS friends seem surprised to hear that he recently made a gift to support Harvard University’s Center on the Developing Child, he simply explains that he... View Details
    • Web

    Digital Innovation - Alumni

    new ways. HBS for Life HBS supports alumni in their professional development and personal growth at every age or career stage through extensive online resources and programs and events. How You can Help The easiest way for donors to... View Details
    • Web

    Finance Awards & Honors - Faculty & Research

    Massachusetts that supports new initiatives in public education. Arthur I Segel : Voted One of the Top 20 Most Influential People in Real Estate in the World by Private Equity Real Estate Magazine in 2007. 2006 Malcolm P. Baker :... View Details
    • 18 Jul 2013
    • Working Paper Summaries

    Cumulative Innovation & Open Disclosure of Intermediate Results: Evidence from a Policy Experiment in Bioinformatics

    Keywords: by Kevin J. Boudreau & Karim Lakhani
    • January 2025
    • Case

    Negotiating with Data: Analytics FC (A)

    By: Jillian Jordan and Livia Alfonsi
    Analytics FC was a UK-based sports consultancy that focused on international football (soccer), leveraging cutting-edge data-analytic techniques to support clubs, federations, and players. In 2022, Alex Greenwood, an elite female defender, approached the company for... View Details
    Keywords: Negotiation Preparation; Gender; Analytics and Data Science; Reputation; Value Creation; Consulting Industry; Sports Industry; Europe; United Kingdom
    Related
    • Forthcoming
    • Article

    Engaging Customers with AI in Online Chats: Evidence from a Randomized Field Experiment

    By: Shunyuan Zhang and Das Narayandas
    We examine how artificial intelligence (AI) affected the productivity of customer service agents and customer sentiment in online interactions. Collaborating with a meal delivery company, we conducted a randomized field experiment that exploited exogenous variation in... View Details
    Keywords: AI and Machine Learning; Customer Focus and Relationships; Performance Efficiency
    Related
    • 2021
    • Working Paper

    Dirty Money: How Banks Influence Financial Crime

    By: Joseph Pacelli, Janet Gao, Jan Schneemeier and Yufeng Wu
    On September 21st, 2020, a consortium of international journalists leaked nearly 2,500 suspicious activity reports (SAR) obtained from the U.S. Financial Crimes Enforcement Network, exposing nearly $2 trillion of money laundering activity. The event raises important... View Details
    Keywords: Financial Institutions; Crime and Corruption; Policy
    Related
    • September 2018 (Revised November 2018)
    • Case

    From Beirut With Love (A)

    By: Christina R. Wing, Esel Y. Cekin and Samer Al-Rachedy
    This case describes how Robert Fadel, CEO and chairman of ABC, one of Lebanon’s leading retail and real estate groups, professionalized the family business. Robert was the second son of the company’s founder, Maurice Fadel, who had run it single-handedly. Concerned... View Details
    Keywords: Family Conflicts; Sibling Rivalry; Second-generation; Foundation; Trust; Work-life Balance; Succession Planning; Corporate Culture; Shareholders; Board Of Directors; Retail; Department Store; Shopping Mall; Real Estate; Growth; Non-executive Chairman; Sustainability; Family Business; Conflict Management; Management Succession; Governance; Leadership; Transformation; Leading Change; Organizational Structure; Management; Growth and Development; Retail Industry; Real Estate Industry; Lebanon; Middle East
    Related
    • Article

    The Relationship Between Workplace Stressors and Mortality and Health Costs in the United States

    By: Joel Goh, Jeffrey Pfeffer and Stefanos A. Zenios
    Even though epidemiological evidence links specific workplace stressors to health outcomes, the aggregate contribution of these factors to overall mortality and health spending in the United States is not known. In this paper, we build a model to estimate the excess... View Details
    Keywords: Occupational Health; Health Costs; Mortality; Applied Optimization; Health
    Related
    • June 2013 (Revised June 2016)
    • Case

    Ensina!

    By: John J-H Kim, Alejandra Meraz Velasco and Christine An
    In 2011, a group of passionate social entrepreneurs in Rio de Janeiro, with the support and encouragement of several prominent philanthropists and members of government, launch Ensina!, seizing Brazil's unprecedented economic growth and national commitment to... View Details
    Keywords: Social Entrepreneurship; Teaching; Business and Government Relations; Education Industry; Brazil
    Related
    • 2006
    • Working Paper

    Managing Functional Biases in Organizational Forecasts: A Case Study of Consensus Forecasting in Supply Chain Planning

    To date, little research has been done on managing the organizational and political dimensions of generating and improving forecasts in corporate settings. We examine the implementation of a supply chain planning process at a consumer electronics company, concentrating... View Details
    Keywords: Prejudice and Bias; Business or Company Management; Supply Chain Management; Forecasting and Prediction; Planning; Electronics Industry
    Related

      Patent Trolls

      We develop a theoretical model of, and provide the first large-sample evidence on, the behavior and impact of non-practicing entities (NPEs) in the intellectual property space. Our model shows that NPE litigation can reduce infringement and support small inventors.... View Details

      • 25 Jan 2017
      • HBS Case

      How Should Advertisers Respond to Consumer Demand for Whiter Skin?

      refused, saying, “There is a need in our society for fairness creams, so we are meeting that need.” The view from business The cosmetic company's position drew support from many of the 150 business executives in Deshpandé’s Leadership and... View Details
      Keywords: by Dina Gerdeman; Beauty & Cosmetics
      • 01 Jun 1999
      • News

      Ikenna Okezie

      that his father and elder brother are physicians, but his close-knit family has always encouraged him to widen his net. "They support my diversification into business," Okezie says. He majored in economics at Yale, where he graduated cum... View Details
      Keywords: Judith A. Ross
      • Web

      Business in Global Society - Alumni

      HBS Fund supports core priorities and new initiatives, and donors have the option to direct their gift specifically to business in global society . To learn about leadership giving opportunities to support... View Details
      • Profile

      Peter Gumulia

      access to high quality education for millions of Indonesians.” With support from the i-lab and Rock Center, Peter aspires to build an online English learning platform in his home country. “Indonesia is transitioning from a country... View Details
      • Web

      Beth Clark | About

      responsible for a wide array of services supporting the School's academic, research, administrative, and alumni engagement activities. She has held several leadership positions at HBS; her innovative leadership was evident during the... View Details
      • 22 Nov 2016
      • First Look

      November 22, 2016

      seen the widespread adoption of their online self-service customer support solution that they were expecting based on early success in helping clients save and generate substantial amounts of money. Dr. Jacob O. Wobbrock and Dr. Andrew J.... View Details
      Keywords: Sean Silverthorne