Relationships - Publications - Faculty & Research

04 Mar 2002
Research & Ideas

Don’t Lose Money With Customers

Investors diligently manage financial portfolios to maximize returns on their assets; yet corporate managers who invariably proclaim their business customers to be "valuable assets" rarely manage their relationships with them... View Details

Keywords: by Peter K. Jacobs

23 May 2018
News

The Work-Life Balancing Act

The five discussion questions that Jackie and John Coleman propose were born out of their own personal and professional experiences—Jackie as a marriage counselor, John as an executive. “Openly discussing the ways to make that complex dynamic work will lead to happier... View Details

01 Mar 2023
News

Action Plan: Casting Call

benefits of community; each year, Berkley gathers with a close cohort for an annual fly-fishing expedition to Montana. “I’m fortunate to have a strong relationship with my three children and their families,” he says. “And I call a friend... View Details

Keywords: Julia Hanna; hobbies; balance; meaning; longevity; aging; Paper Manufacturing; Manufacturing

01 Oct 2001
Research & Ideas

Connecting With Nonprofits

conceptualize these as the Cross-Sector Collaboration Continuum along which there are three types and stages of relationships (see Figure 1): Philanthropic Stage. This is the most common type of relationship... View Details

Keywords: by James Austin

01 Jan 1991
Conference Presentation

Understanding the Social Relations of Dominance and Oppression: What It Takes to Build Alliances in Organizations

By: R. Ely

Keywords: Relationships; Alliances; Organizations

Citation

01 Dec 2014
News

Faculty Q&A: The New Brand Manager: You

something precious in the meaning of that brand that they’re willing to fight for. Imagine if I changed my brand logo and no one noticed. That might mean that no one cared enough about my brand. Now, that would be negative. Of course, the bigger opportunity lies in... View Details

Keywords: April White

August 1994
Article

Human Relations in the Workplace

By: J. J. Rotemberg

Keywords: Relationships

Citation

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Book Review

Book Review of Headhunters: Matchmaking in the Labor Market by William Finlay and James E. Coverdill, Cornell University Press, 2002

By: Rakesh Khurana

Keywords: Relationships

Citation

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July 1970
Article

Communes

By: R. M. Kanter

Keywords: Relationships

Citation

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Portrait Project

Lyn Baranowski

At age 15, I spent the summer as an exchange student in France, and the world of a small-town girl from New Hampshire opened up. The experience catalyzed in me a fundamental belief in the importance of building relationships across... View Details

01 Jan 1980
Conference Presentation

The Impact of Public and Private Institutional Policies on Families: The Work Place

By: R. M. Kanter and A. R. Cohen

Keywords: Family and Family Relationships; Policy

Citation

Article

Contextualizing Patterns of Work Group Interaction: Toward a Nested Theory of Structuration.

By: Leslie Perlow, Jody Hoffer Gittell and Nancy R. Katz

Keywords: Groups and Teams; Relationships; Theory

Citation

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17 Jun 1977
Conference Presentation

Working and Loving America: Work Systems as a Source of Constraints on Families

By: R. M. Kanter

Keywords: Family and Family Relationships; Labor; United States

Citation

11 Jan 2000
Research & Ideas

Calling All Managers: How to Build a Better Call Center

together effectively is the key to developing world class service delivery." The results of their research not only illustrate the relationships among the elements, but also highlight various factors within each element (for example,... View Details

Keywords: by Martha Lagace; Service; Financial Services

01 Dec 2017
News

2017 in Finance: Helping Consumers Improve Their Financial Life

benefit of the consumer and to learn what they need, rather than to sell them standardized products, consumer financial firms can forge a stronger relationship with their customers and help them feel in control. What’s next in finance?... View Details

Keywords: Omer Ismail (MBA 2007), chief commercial officer, Marcus by Goldman Sachs, the firm’s digital consumer financial services business; Finance

14 Jul 2003
Research & Ideas

Keeping Your Balance With Customers

From product push to customer pull, technology has vastly reshaped the business transaction—and in turn, the customer's place in the value chain. Today, managing the customer relationship has become the single most important dimension of... View Details

Keywords: by Robert S. Kaplan & David P. Norton

01 Oct 2008
Research & Ideas

How Much Time Should CEOs Devote to Customers?

Harvard Business School professor John Quelch writes a blog on marketing issues, called Marketing KnowHow, for Harvard Business. It is reprinted on HBS Working Knowledge.Customers are the source of all cash flow. Organic growth depends on developing View Details

Keywords: by John Quelch

Web

2014 Symposium - Race, Gender & Equity

Relationships Among Women: Bridging Racial, Generational, and Global Divides Relationships Among Women: Bridging Racial, Generational, and Global Divides 03–04 APR 2014 Home Videos Agenda Location: Harvard... View Details

May 2016
Case

OPET: Precision Marketing in Uncertain Times

By: Rajiv Lal, Esel Çekin and Eren Kuzucu

During Timucin Guler’s decade at OPET, a prominent fuel distributor in Turkey, he transformed the definition of marketing in the company. Under Guler’s lead, OPET, once a local player in the downstream distribution market, became the second largest fuel distributor in... View Details