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Show Results For
- All HBS Web
(8,909)
- People (12)
- News (1,324)
- Research (6,774)
- Events (36)
- Multimedia (49)
- Faculty Publications (5,582)
- 04 Oct 2024
- In Practice
Research-Based Advice for the Seasonally Overwhelmed and Schedule Challenged
explicitly delegating cognitive and physical tasks. Couples striving to enhance gratitude and reduce resentment in their relationships should articulate and align their expectations of one another, particularly when it comes to... View Details
Keywords: by Rachel Layne
- Web
2014 Symposium - Race, Gender & Equity
Relationships Among Women: Bridging Racial, Generational, and Global Divides Relationships Among Women: Bridging Racial, Generational, and Global Divides 03–04 APR 2014 Home Videos Agenda Location: Harvard... View Details
- 01 Dec 2017
- News
2017 in Manufacturing: The Supply Chain Goes High Tech
Customer relationship management is new in manufacturing, and again, the electronics industry is one of the first to have adopted this advance. There are still many companies that haven’t fully digitalized, but the next step will be... View Details
- September 1999
- Case
Hewlett-Packard Global Alliance Program (B): Managing Alliances
Kanter, Rosabeth M. "Hewlett-Packard Global Alliance Program (B): Managing Alliances." Harvard Business School Case 300-015, September 1999.
- 2003
- Article
The Mediator as Coalition-Builder: George Mitchell in Northern Ireland
By: Daniel F. Curran and James K. Sebenius
Keywords: Alliances
Curran, Daniel F., and James K. Sebenius. "The Mediator as Coalition-Builder: George Mitchell in Northern Ireland." International Negotiation 8, no. 1 (2003): 111–147.
- February 1992 (Revised December 1992)
- Case
European Retail Alliance: (Ahold--The Netherlands, Argyll--United Kingdom, Casino--France)
Kanter, Rosabeth M. "European Retail Alliance: (Ahold--The Netherlands, Argyll--United Kingdom, Casino--France)." Harvard Business School Case 392-096, February 1992. (Revised December 1992.)
- 1990
- Book
Rosabeth Moss Kanter on Syngeries, Alliances, & New Ventures
By: R. M. Kanter
Keywords: Alliances
Kanter, R. M. Rosabeth Moss Kanter on Syngeries, Alliances, & New Ventures. Nathan/Tyler Productions. Nathan/Tyler Productions, 1990. Video. (Two Videotapes.)
- May 1994
- Article
Ice Dancing: The Perils of Alliances
By: R. M. Kanter and P. A. Yatsko
Keywords: Alliances
Kanter, R. M., and P. A. Yatsko. "Ice Dancing: The Perils of Alliances." Global Competitor 1 (May 1994).
- October 2023 (Revised February 2024)
- Teaching Note
Managing Customer Retention at Teleko
By: Eva Ascarza and Ta-Wei Huang
Teaching Note for HBS Case No. 523-005. View Details
- June 2013
- Article
Signals across Multiple Networks: How Venture Capital and Alliance Networks Affect Interorganizational Collaboration
By: Umit Ozmel, Jeffrey J. Reuer and Ranjay Gulati
In this paper, we examine the contingent effects of signals generated by different types of networks on new ventures' formation of future strategic alliances. We argue that the signaling value of a given tie in reducing adverse selection is more pronounced when another... View Details
Ozmel, Umit, Jeffrey J. Reuer, and Ranjay Gulati. "Signals across Multiple Networks: How Venture Capital and Alliance Networks Affect Interorganizational Collaboration." Academy of Management Journal 56, no. 3 (June 2013): 852–866.
- 2011
- Other Unpublished Work
Popularity Profiles: How Customers' Use of a Long-Tail Assortment Relates to their Service Retention
By: Anita Elberse and David A. Schweidel
Keywords: Customer Relationship Management
- May 2016
- Case
OPET: Precision Marketing in Uncertain Times
By: Rajiv Lal, Esel Çekin and Eren Kuzucu
During Timucin Guler’s decade at OPET, a prominent fuel distributor in Turkey, he transformed the definition of marketing in the company. Under Guler’s lead, OPET, once a local player in the downstream distribution market, became the second largest fuel distributor in... View Details
Keywords: Customer Satisfaction; Customer Service; Emerging Market; Focusing On Customers; Competition; Turkey; Loyalty Program; Marketing Strategy; Downstream Distribution; Customer Relationship Management; Energy Industry; Turkey
Lal, Rajiv, Esel Çekin, and Eren Kuzucu. "OPET: Precision Marketing in Uncertain Times." Harvard Business School Case 516-087, May 2016.
- September 1988 (Revised October 1988)
- Case
Anatomy of a ""Team Destroyer"": An Analysis of Individuals Who Stymie Interfunctional Coordination
By: Benson P. Shapiro and Suzy Wetlaufer
- February 1982
- Case
MCI Telecommunications Corp. (B): Customer Service Strategy and Organization
By: John F. Cady and Frank V. Cespedes
Keywords: Customer Relationship Management; Customer Focus and Relationships; Strategy; Telecommunications Industry
Cady, John F., and Frank V. Cespedes. "MCI Telecommunications Corp. (B): Customer Service Strategy and Organization." Harvard Business School Case 582-108, February 1982.
- September 2001 (Revised October 2001)
- Case
Siebel Systems: Partnering to Scale
Describes the founding and rapid growth of Siebel Systems. Focuses on how Siebel's alliance program enabled rapid growth. Explores the challenges CEO Tom Siebel faces in serving smaller customers. View Details
Sull, Donald N. "Siebel Systems: Partnering to Scale." Harvard Business School Case 802-029, September 2001. (Revised October 2001.)
- February 1990
- Teaching Note
Dual-Career Couple Decision Making: A Class Assignment, Instructor's Note
By: Shoshana Zuboff
- 24 Oct 2024
- Research & Ideas
With Millions of Workers Juggling Caregiving, Employers Need to Rethink Support
showed is that caregiving concerns are endemic. They affect roughly 80 percent of the workforce some of the time, most of the time, or all of the time. But the way working relationships have been structured by employers for a century... View Details
Keywords: by Christine Pazzanese, Harvard Gazette
- Fast Answer
Networking
Screening and Analytics tab, select People to screen by criteria such as company, location, and education. Hover over the Companies tab at the top, in the Relationships section, select Relationship... View Details
- Article
Contextualizing Patterns of Work Group Interaction: Toward a Nested Theory of Structuration.
By: Leslie Perlow, Jody Hoffer Gittell and Nancy R. Katz
Perlow, Leslie, Jody Hoffer Gittell, and Nancy R. Katz. "Contextualizing Patterns of Work Group Interaction: Toward a Nested Theory of Structuration." Organization Science 15, no. 5 (September–October 2004): 520–536.