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Show Results For
- All HBS Web
(6,526)
- People (18)
- News (1,632)
- Research (3,574)
- Events (38)
- Multimedia (122)
- Faculty Publications (2,360)
- 06 Jan 2020
- Research & Ideas
Motivate Your High Performers to Share Their Knowledge
Many employees fall into a rut. They do their jobs and respond to challenges in a set way to deliver stable results. But consistency can give way to performance gaps between a company’s high achievers and its weakest links. Fortunately, seeking help and adopting the... View Details
Keywords: by Michael Blanding
- June 2012
- Article
The Transparency Paradox: A Role for Privacy in Organizational Learning and Operational Control
Using data from embedded participant-observers and a field experiment at the second largest mobile phone factory in the world, located in China, I theorize and test the implications of transparent organizational design on workers' productivity and organizational... View Details
Keywords: Transparency; Privacy; Organizational Learning; Operational Control; Organizational Performance; Chinese Manufacturing; Field Experiment; Rights; Interpersonal Communication; Management Practices and Processes; Ethics; Corporate Disclosure; Performance Productivity; Boundaries; Organizations; Social and Collaborative Networks; Labor and Management Relations; Power and Influence; Manufacturing Industry; China
Bernstein, Ethan S. "The Transparency Paradox: A Role for Privacy in Organizational Learning and Operational Control." Administrative Science Quarterly 57, no. 2 (June 2012): 181–216.
- 28 Jun 2004
- Research & Ideas
How to Avoid a Price Increase
early to say for certain, I suspect that other ice cream manufacturers will soon follow suit. Q: The practice of reducing quantity while keeping price the same could be perceived as dishonest by consumers. Have any companies experienced a... View Details
Keywords: by Manda Salls
- 11 Jun 2018
- Research & Ideas
Why South Korea's Samsung Built the Only Outdoor Skating Rink in Texas
shouldn’t change the facts of a case, no matter how many scholarships a company sponsors—or how many Christmas lights it puts on the courthouse. Related Reading: Dragging Patent Trolls Into the Light Research Paper Playing Favorites: How Firms Prevent the Revelation of... View Details
- Research Summary
Overview
By: Eva Ascarza
Professor Ascarza’s research primarily focuses on providing researchers and marketers a better understanding of how to manage customer retention so as to reduce churn and increase firm’s profitability. She addresses these issues by building empirical models of customer... View Details
- 2025
- Working Paper
Discrimination, Rejection, and Job Search
By: Anne Boring, Katherine Coffman, Dylan Glover and María José González-Fuentes
We investigate how candidates’ willingness to apply responds to (potential) discrimination and rejection using a simulated labor market. Past work has shown that “blinding” job applications reduces discrimination and increases the rate at which women are hired. Our... View Details
Boring, Anne, Katherine Coffman, Dylan Glover, and María José González-Fuentes. "Discrimination, Rejection, and Job Search." Working Paper, February 2025.
- January–February 2024
- Article
Shared Service Delivery Can Increase Client Engagement: A Study of Shared Medical Appointments
By: Ryan W. Buell, Kamalini Ramdas, Nazlı Sönmez, Kavitha Srinivasan and Rengaraj Venkatesh
Problem Definition: Clients and service providers alike often consider one-on-one service delivery to be ideal, assuming – perhaps unquestioningly – that devoting individualized attention best improves client outcomes. In contrast, in shared service delivery, clients... View Details
Keywords: Health Care and Treatment; Customer Satisfaction; Outcome or Result; Performance Improvement
Buell, Ryan W., Kamalini Ramdas, Nazlı Sönmez, Kavitha Srinivasan, and Rengaraj Venkatesh. "Shared Service Delivery Can Increase Client Engagement: A Study of Shared Medical Appointments." Manufacturing & Service Operations Management 26, no. 1 (January–February 2024): 154–166.
- Article
Why A Behavioral Theory of Labor Negotiations Remains a Triumph at Fifty but the Labels 'Distributive' and 'Integrative' Should Be Retired
Richard Walton and Robert McKersie's closeness to practice, disciplinary rigor, and successful search for powerful generalizations help explain the lasting impact of the Behavioral Theory of Labor Relations. Ironically, the names they chose for the fundamental... View Details
Sebenius, James K. "Why A Behavioral Theory of Labor Negotiations Remains a Triumph at Fifty but the Labels 'Distributive' and 'Integrative' Should Be Retired." Negotiation Journal 31, no. 4 (October 2015): 335–347.
- 26 Nov 2001
- Research & Ideas
How Toyota Turns Workers Into Problem Solvers
period, they showed us how work was actually done in practice in dozens of plants. Kent and I went to Toyota plants and those of suppliers here in the U.S. and in Japan and directly watched literally hundreds of people in a wide variety... View Details
- 01 Dec 2023
- News
Alumni and Faculty Books and Podcasts
Edited by Margie Kelley Alumni Books The World’s Littlest Book on Climate: Ten Facts in Ten Minutes About CO2 By Mike Nelson, Pieter Tans, and Michael Banks (MBA 1983) Independently Published In this updated edition of the world’s smallest book on the world’s biggest... View Details
Keywords: podcasts
- 01 Sep 2021
- What Do You Think?
Can We Train for Trust?
practice. Think, for example, of the obstacles that lawyers and public relations advisers can put in the way of leaders wishing to practice such principles. Sucher and Gupta go on to say that, “How a leader earns trust is similar to how... View Details
Keywords: by James Heskett
- 20 Apr 2021
- Book
A Simple Question That Can Guide Companies to Epic Success
everybody does? My colleague Professor Raffaella Sadun has wonderful research that shows just how slowly even key managerial practices diffuse. All of a sudden, being a good manager confers a lasting competitive advantage. Kost: You end... View Details
Keywords: by Danielle Kost
- 20 Aug 2014
- Research & Ideas
Why the ALS Ice Bucket Challenge is a Social Media Blockbuster
increasingly by individuals. People who use Facebook and Twitter are for all practical purposes running little media houses, and face the problem of their much larger brethren, where will the next story come from? Originality is too... View Details
Keywords: by John Deighton
- 01 Mar 2005
- News
Turkish Delight
BYFORD: Changing careers is well worth the effort. Grenville Byford (MBA ’79) was practical when he decided to pursue his interest in international relations. “Unless your name is Kissinger, you have to specialize in a particular area of... View Details
- Web
Delimiters - Research Computing Services
Database Best Practices Delimiters 2ms Word of Caution on Delimiters The field delimiter is the character which splits data or text into separate fields. A field is a column within your database. As an example, we may have the dataset... View Details
- 27 Apr 2020
- Research & Ideas
How Remote Work Changes What We Think About Onboarding
practice of onboarding new employees. Although hiring is already a forgotten luxury for many firms, at least for the time being, others are still bringing aboard new people, such as those who made hiring commitments before the outbreak... View Details
Keywords: by Boris Groysberg
- Web
Inequality | Institute for Business in Global Society
Inequality Longstanding inequalities based on race, gender, and other characteristics continue to present serious challenges, both in the workplace and in broader society. In partnership with the HBS Race, Gender, and Equity Initiative , we present the latest research... View Details
- 03 Dec 2020
- Research & Ideas
Cut Payroll Costs with Transparency, Fairness, and Compassion
and layoffs. Questions that CEOs raised with us included: “What are best practices for digital terminations?” and “If the economy worsens and you have to consider reducing payroll, what’s the most effective way?” As we look ahead to what... View Details
Keywords: by Boris Groysberg and Sarah Abbott
- Web
Research - Health Care
Clinical Practices with Performance Outcomes By: Peter N. Hadar, Susanna Gallani and Lidia Moura Physician burnout, which is prevalent in neurology, has accelerated in recent years. While multifactorial, a major contributing factor to... View Details
- March 2000 (Revised November 2000)
- Case
IBM Corporation Turnaround
By: Robert D. Austin and Richard L. Nolan
Describes the details of IBM's dramatic corporate turnaround in the early 1990s led by CEO Louis V. Gerstner. Accounts of events are from interviews with IBM executives. Covers the factors that led to the company's decline and actions taken to recover. View Details
Keywords: Transformation; Restructuring; Management Teams; Management Practices and Processes; Leading Change; Organizational Change and Adaptation; Computer Industry; Information Technology Industry
Austin, Robert D., and Richard L. Nolan. "IBM Corporation Turnaround." Harvard Business School Case 600-098, March 2000. (Revised November 2000.)