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  • February 2010
  • Module Note

Strategies of Influence

By: Deepak Malhotra
Strategies of Influence (SOI) is a stand-alone session that teaches students about the psychology of persuasion. Students are presented a series of mini-case vignettes, each of which illustrates a specific strategy that negotiators can use to make their ideas, offers,... View Details
Keywords: Leadership; Management Teams; Negotiation; Groups and Teams; Power and Influence; Strategy
Related
  • 06 Dec 2021
  • News

Rescue & Recovery

2018, the organization announced a new ethics policy, so Culver Humphrey came forward with her story once again. Leadership rebuffed her a second time, so she met with the Oregonian. Team members were stunned by what they read. For many,... View Details
Keywords: Jen McFarland Flint; photographed by Stephen Voss; Social Assistance; Health, Social Assistance
  • June 1999
  • Supplement

Adesemi Communications International: African Communications Group

By: John A. Deighton and Anita M. McGahan
Presents a May 1999 interview with CEO Monique Maddy and CFO Lome Lague that updates the case and describes plans for the future. View Details
Keywords: Management Teams; Communication Technology; Telecommunications Industry; Africa
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  • October 1985
  • Supplement

CompuServe (C)

By: James L. Heskett
Describes events and raises issues subsequent to Charlie McCall's acceptance of the job of CEO at CompuServe. View Details
Keywords: Management Teams; Problems and Challenges; Information Technology Industry
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  • September 2012
  • Supplement

Hiroshi Mikitani Reflects and Provides Early Updates on Englishnization (November, 2011)

By: Tsedal Neeley
CEO of Rakuten, Hiroshi Mikitani, candidly responds to controversial questions about his Englishnization strategy and implementation across 7,100 employees a year and a half later: Did he make an impulsive move when he mandated English as the company language? Why does... View Details
Keywords: Language; Culture; Communication Barriers; Dynamic Global Marketplace; Rapid Change; Change Management; Ethnicity; Communication; Globalization; Management Teams; Japan
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  • March 1986 (Revised October 1990)
  • Supplement

Peter Browning and Continental White Cap (C)

Presents the results and impact of the new vice president's strategies in his first full year. Concludes with his reflections on the challenge he undertook. View Details
Keywords: Strategy; Management Teams
Related
  • November 2009 (Revised July 2012)
  • Case

Board Leadership at Entergy Corporation

By: Jay W. Lorsch and Melissa Barton
Wayne Leonard became CEO of Entergy in 1999. After serving as CEO for close to eight years, the Entergy Board named Leonard Chairman and CEO. View Details
Keywords: Management Teams; Governing and Advisory Boards; Leadership
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  • June 1991
  • Supplement

Philips Group--1990

By: Christopher A. Bartlett
Describes the strategic and organizational changes introduced by Cor Van Der Klugt as he becomes CEO. View Details
Keywords: Management Teams; Organizational Change and Adaptation; Strategy
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  • 2010
  • Book

The Class Moves the World: How Business Elites Decipher the World Economy

By: Richard Vietor and Akiko Nakajo
This book is an update of How Countries Compete. View Details
Keywords: Globalized Economies and Regions; Management Teams
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  • November 1986
  • Supplement

People Express - May 1985

By: D. Quinn Mills
Describes situation facing Don Burr at People Express in May of 1985. Purpose is to get students to make a business policy decision. Follow-up to People Express - March 1984. View Details
Keywords: Decisions; Policy; Management Teams; Air Transportation Industry
Related
  • 09 May 2013
  • News

Road Trip

"Sarah and her team are tenacious and we think we'll learn a lot from them." Highland Brewing Company (Asheville, North Carolina). Cofounded in 1994 by owner Oscar Wong (SBA North Carolina Person of the Year), it began brewing locally in... View Details
Keywords: Management; Management
  • 15 Aug 2024
  • Op-Ed

Post-CrowdStrike, Six Questions to Test Your Company's Operational Resilience

team. Incorporate unanticipated, random complications and consider scheduling exercises during peak and non-peak business hours. Ensure the dissemination of clear crisis management procedures to provide structured and effective responses... View Details
Keywords: by Hise Gibson and Anita Lynch
  • September–October 2016
  • Article

What Senior Executives Should Know About Sales

By: Frank V. Cespedes
Business is more complex, data more abundant, and more specialists are needed to stay up-to-date with functional best practices. As a senior executive, you can worry all you want about disruption, but you need a salesforce aligned with strategy to do something about... View Details
Keywords: Salesforce Management; Management Teams
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  • August 2001
  • Supplement

Teradyne-Managing Discontinuous Change

By: Joseph L. Bower and Sonja Ellingson Hout
Presents the top executives of Teradyne. Alex d'Arbeloff, the CEO who drove the project, Jim Prestridge, the vice chairman (and top engineer), Owen Robbins, vice chairman and CFO, and Ed Rogus, the division head who wouldn't fund Aurora. View Details
Keywords: Business Divisions; Change Management; Projects; Management Teams
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  • 01 Mar 2012
  • News

Alumni Book Briefs

“invisible handshake” of collaborative networks. The Secret of Teams: What Great Teams Know and Do by Mark Miller (AMP 170, 2006 ) (Berrett-Koehler Publishers) What is the secret of high-performance teams? Miller tells a business fable... View Details
Keywords: Publishing Industries (except Internet); Information
  • 2014
  • Working Paper

Higher-Ambition CEOs Need Higher-Ambition Boards

By: Edward Ludwig, Elise Walton and Michael Beer
Over the past years, forward-looking CEOs have adopted a higher-ambition approach to strategy and leadership. These "higher-ambition CEOs" are driven by a sense of purpose that goes beyond achieving financial success. They aspire to build organizations that succeed in... View Details
Keywords: Strategy; Leadership Style; Management Teams
Related
  • 2005
  • Class Lecture

The Power of Supporting Players in High-Performance Industries

By: Thomas J. DeLong
Keywords: Management Style; Groups and Teams
Related
  • January 1983 (Revised July 1985)
  • Case

Cable News Network

By: John A. Quelch
The vice president of advertising and promotion is reviewing his advertising program for 1982. In particular, he is assessing an agency proposal for a new advertising campaign for cable news network. View Details
Keywords: Advertising Campaigns; Management Teams; Journalism and News Industry; Media and Broadcasting Industry
Related
  • 01 Mar 2015
  • News

Committed To HBS’s Success

who participate in them. “The School faces tough competitors,” says Tukman, president of Tukman Grossman Capital Management Inc. “Great as it is, HBS is only as good as its faculty and its students. If one wishes to help ensure the... View Details
Keywords: Business Schools & Computer & Management Training; Business Schools & Computer & Management Training
  • 01 Oct 2001
  • News

The Eyes Have It: Business Plan Winners Pursue Global Vision

hadn't really thought about this problem until he visited Peru and noticed that hardly anybody there wore glasses. Back at HBS, in Associate Professor Stefan Thomke's elective course Managing Product Development, Houghton started... View Details
Keywords: eyeglasses