Effective Managers - Publications - Faculty & Research

September 2020 (Revised February 2023)
Teaching Note

Uber: Competing Globally

By: Alexander J. MacKay

Teaching Note for HBS Case No. 720-404. View Details

Keywords: Business Ventures; Business Growth and Maturation; Business Model; Geography; Geographic Location; Geographic Scope; Global Strategy; Globalization; Multinational Firms and Management; Globalized Markets and Industries; Governance; Governance Controls; Governing Rules, Regulations, and Reforms; Innovation and Invention; Disruptive Innovation; Innovation Strategy; Law; Management; Growth and Development; Growth Management; Markets; Demand and Consumers; Consumer Behavior; Network Effects; Emerging Markets; Market Design; Market Entry and Exit; Market Participation; Supply and Industry; Industry Structures; Planning; Strategic Planning; Relationships; Business and Community Relations; Business and Government Relations; Business and Stakeholder Relations; Labor and Management Relations; Networks; Adaptation; Strategy; Business Strategy; Competition; Competitive Advantage; Competitive Strategy; Expansion; Information Technology; Mobile and Wireless Technology; Digital Platforms; Transportation Networks; Transportation; Transportation Industry; Technology Industry; Africa; Ghana; Asia; China; Shanghai; Shanghai Shi; India; New Delhi; Europe; United Kingdom; London; England; Latin America; North and Central America; United States; New York (city, NY); New York (state, US); South America; Colombia

Citation

Purchase

26 Jul 2004
Research & Ideas

A Better Way to Negotiate: Backward

sequencing choices. With whom should you speak first? Whom next? Rules of thumb such as "allies first" or "negotiate internally, then externally" are unreliable guides. Yet a more effective approach, the logic of... View Details

Keywords: by James K. Sebenius

13 Jun 2012
HBS Case

HBS Cases: A Startup Takes On the Credit Ratings Giants

intelligence firm for nearly $2 billion, he remained active in venture capital, start-ups and charity work. In 2009 he founded the risk management consulting firm K2 Global Consulting with his eldest son. That was also the year he asked... View Details

Keywords: by Maggie Starvish; Banking; Financial Services

12 Mar 2014
Research & Ideas

Entrepreneurship and Multinationals Drive Globalization

the making of the global world over the last two centuries. Individual entrepreneurs and managers invented new products and shaped consumer demand. Firms created and diffused technologies and products, alongside the values in which they... View Details

Keywords: by Sean Silverthorne; Beauty & Cosmetics; Manufacturing; Consumer Products; Pharmaceutical

06 Apr 2016
Research & Ideas

Should Entrepreneurs Pitch Products or Ideas for Products?

speculation—and then, hopefully, sell it? “One of the top questions screenwriters talk about in their online communities is whether to pitch or to spec,” says Luo. In her paper published by Management Science, When to Sell Your Idea:... View Details

Keywords: by Carmen Nobel; Motion Pictures & Video; Entertainment & Recreation; Banking

31 May 2023
Research & Ideas

With Predictive Analytics, Companies Can Tap the Ultimate Opportunity: Customers’ Routines

customers interact with a service. Companies like Netflix or Amazon, for example, might be able use the model for more effective timing or services, Ascarza says. “Imagine, for instance, how you connect to e-learning. When you connect to... View Details

Keywords: by Rachel Layne; Transportation

20 Jan 2003
Research & Ideas

Fixing Corporate Governance: A Roundtable Discussion at Harvard Business School

effectively allocated resources in the economy. I still think that our approach is a good one, but maybe not as good as we thought. Hopefully, we'll better understand the conflicts of interest, improve the system, and have more awareness... View Details

Keywords: by Garry Emmons

20 Dec 2010
Research & Ideas

New Dean Sets Five Priorities for HBS

Nohria explained his belief that people's life stories deeply influence the way they conduct themselves as leaders. In his own case, he described the profound effect his father, the CEO of a large electrical equipment manufacturing... View Details

Keywords: by Roger Thompson; Education

03 Feb 2016
Research & Ideas

The State of Customer Service Leadership

examine the most up-to-date best practices and explain how companies can put a smile on customers’ faces and keep them coming back for more. In a recent interview, they explained some of their findings. Aisner: Why is it so important to look closely at leadership and... View Details

Keywords: by Jim Aisner; Retail

10 Jan 2005
Research & Ideas

Motivation and the Cross-Sector Alliance

Moving on to the specific drivers at play in our sample cases, we identified two powerful utilitarian motivations: risk-management and competitive advantage creation. Risk Management A common reason for engaging in cross-sector... View Details

Keywords: by James Austin, Ezequiel Reficco & SEKN research team

April 2019
Case

Afterpay U.S.: The Omnichannel Dilemma

By: Antonio Moreno, Donald Ngwe and George Gonzalez

In 2018, Nick Molnar, the founder of the Australia-based online payment service Afterpay began its expansion to the U.S. market. The service had gained a loyal following in Australia by enabling customers to pay for online purchases through four interest-free... View Details

Citation

Educators

Purchase

27 Sep 2004
Research & Ideas

How Leaders Build Winning Streaks

winning streaks, the number of leaders multiplies along with the momentum of the streak. Winning teams and successful organizations become increasingly less dependent on the person called the commander-in-chief—even though, ironically, the same top View Details

Keywords: by Rosabeth Moss Kanter

01 Aug 2012
What Do You Think?

Should CEOs Worry About ‘Too Big to Succeed?’

(through outsourcing), and give their jobs meaning, then overall size will cease to be much of an issue." Shadreck Salli agreed, commenting that "Any entity is designed to function at different levels/scale. Regardless of the scale, what warranties success is... View Details

Keywords: by James Heskett; Manufacturing; Financial Services

24 Jul 2019
Lessons from the Classroom

Can These Business Students Motivate Londoners to Do the Right Thing?

course? Michael Luca: A deeper appreciation of the ways in which small—and sometimes subtle—changes in the way a process or product is structured can make a difference. Our intuition about these effects can also be off, which is why... View Details

Keywords: by Dina Gerdeman

02 Jan 2001
Research & Ideas

Can Japan Compete? [Part One]

the authors came to believe, government had inflicted detrimental effects not only on industry but also on the Japanese economy as a whole. Their new book Can Japan Compete? is the result of years of research by Porter, the author of... View Details

Keywords: by Martha Lagace & Hilah Geer

30 May 2000
Research & Ideas

Market Makers Bid for Success

happened in natural gas in the late 1980s and early 1990s. And, there's always money to be saved in industrial sourcing. If management really focuses on purchasing and puts effort into it, you can always save money by creating more... View Details

Keywords: by Staff; Web Services; Technology

26 Sep 2005
Research & Ideas

What Perceived Power Brings to Negotiations

negotiation, I'm not sure how I can know whether I'm more powerful than you or you're more powerful than I am or we're equally powerful. One of the things that we've done to further the research is that the past research . . . never found View Details

Keywords: by Mallory Stark

23 Dec 2002
Research & Ideas

Setting the Stage: A Young Scholar at HBS

Rohit Daniel Wadhwani's research and teaching interests lie in business and financial history and public policy. He received his B.A. with honors from Yale College in 1991. From 1991 to 1995 he worked as a management consultant with APM... View Details

Keywords: by Laura Linard; Banking; Financial Services

12 Apr 2004
Research & Ideas

What Great American Leaders Teach Us

Leadership Initiative was organized to be a catalyst for research on leaders and leadership, and to design effective leadership development programs that are relevant for the 21st century. The goal of the Initiative is to support Harvard... View Details

Keywords: by Sean Silverthorne

23 Mar 2020
Research & Ideas

Product Disasters Can Be Fertile Ground for Innovation

In a forthcoming paper in Management Science, Risk-Mitigating Technologies: The Case of Radiation Diagnostic Devices, based on the CT scan case, Luo and Galasso discover that the accidents, while tragic, ultimately increased innovation... View Details

Keywords: by Michael Blanding; Health; Medical Devices & Supplies

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