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  • 02 Feb 2004
  • Research & Ideas

Where Does Apple Go From Here?

and written about Apple for the last decade, generating several case studies. His latest case, Apple Computer 2004, co-written with research associate Debbie Freier, was recently published by Harvard Business View Details
Keywords: by Sean Silverthorne
  • 12 May 2015
  • Research & Ideas

How Crowds and Experts Kickstart the Arts

unconventional for many foundations, and we found they were still of critical quality and substance. "In that sense, we found that we can't reject the wisdom of crowds." This article first appeared on the Harvard Business View Details
Keywords: Entertainment & Recreation
  • 03 May 2004
  • What Do You Think?

How Much Is Enough?

to an even higher expectation on the part of those obsessed with "scorekeeping," regardless of their performance. In their new book, Just Enough, Laura Nash and Howard Stevenson of Harvard Business View Details
Keywords: by James Heskett
  • 01 Nov 2012
  • Research & Ideas

Book Excerpt: Judgment Calls

bear. Written by Harvard Business School Visiting Professor Thomas H. Davenport and independent consultant Brook Manville, the book shares the tales of organizations that made successful choices through... View Details
Keywords: by Thomas H. Davenport & Brook Manville; Consumer Products
  • 26 Mar 2014
  • Research & Ideas

How Electronic Patient Records Can Slow Doctor Productivity

subtle way that you might be changing existing communication patterns among staff," says Harvard Business School Professor Robert S. Huckman, who recently cowrote The Impact of Electronic Health Record Use... View Details
Keywords: by Dina Gerdeman; Health
  • 05 Feb 2014
  • Research & Ideas

Can Putin Score Olympic Gold?

friendly, and you can get tickets, then the Games will probably enhance their image” "The Olympics is the most significant sports-based event in the world," says Stephen A. Greyser, professor emeritus in the Marketing unit at Harvard View Details
Keywords: by Michael Blanding; Sports; Advertising
  • 10 Feb 2014
  • HBS Case

Stressing Safety in South Africa’s Platinum Mines

story so remarkable." For Mukunda, the case changed his perspective on the world of business. When he first began teaching at HBS, he thought business schools sometimes valorized View Details
Keywords: by Carmen Nobel; Manufacturing
  • 25 Jul 2005
  • Research & Ideas

An Organization Your Customers Understand

unintended, but insidious, outcome. By labeling everyone a customer, the organization becomes confused about its purpose and whom it is designed to serve. If everyone is a customer, then no one is—and focus on the real customer is lost. We made this mistake at Harvard... View Details
Keywords: by Robert Simons
  • 28 Mar 2018
  • Research & Ideas

Sophisticated Investors May Be Harming Fintech Lending Platforms

perform poorly—that is, the borrowers fall into arrears with payments or default altogether—these less savvy investors may flee the platform. “If the sophisticated investor picks all the good fruit, the unsophisticated investor will do poorly and [potentially] leave... View Details
Keywords: by Dina Gerdeman; Banking; Financial Services
  • 16 Apr 2012
  • Research & Ideas

The Inner Workings of Corporate Headquarters

Edward Wilson Professor of Business Administration at Harvard Business School. "Interdepartmental coordination doesn't tend to happen organically. It needs some intervention to create collaborative... View Details
Keywords: by Michael Blanding
  • 16 Aug 2017
  • Research & Ideas

Researchers Use Google Street View to See the Future of Cities

paper was written by Nikhil Naik, a Prize Fellow at Harvard University; Scott Duke Kominers, the Harvard Business School MBA Class of 1960 Associate Professor; Edward L. Glaeser, the Fred and Eleanor Glimp... View Details
Keywords: by Michael Blanding; Real Estate
  • 16 Sep 2013
  • Research & Ideas

Earnings Calls That Get Lost in Translation

reaction on capital markets. It was written by Harvard Business School assistant professors Gwen Yu and Francois Brochet, with MIT Sloan of Management doctoral student Patricia Naranjo. Although targeted at... View Details
Keywords: by Dina Gerdeman
  • 14 Oct 2008
  • Research & Ideas

Should You Bring Advertising Expertise In-House?

If Mad Men advertising hotshot Don Draper was operating on Madison Avenue today, he would find competition coming from more than just other ad firms. A recent study by Harvard Business School professor... View Details
Keywords: by Sarah Jane Gilbert; Advertising
  • 05 Nov 2007
  • Research & Ideas

The Changing Face of American Innovation

new research based on patent and trademark data by Harvard Business School professor William Kerr drills down to further identify the probable ethnic composition of U.S. inventors, the industries they... View Details
Keywords: by Sarah Jane Gilbert; Technology
  • 03 Nov 2014
  • Research & Ideas

Brand Lessons From the Nobel Prize

relevant, one should identify it, try to activate it, and then leverage it," says Greyser, Richard P. Chapman Professor of Business Administration, Emeritus at Harvard Business School. "All brands have a... View Details
Keywords: by Carmen Nobel
  • 11 Nov 2013
  • Research & Ideas

A Smarter Way to Reduce Customer Defections

individuals identified as likely to defect. The tricky part comes in figuring out exactly who should be targeted. “You have to look at the net profitability of the retention campaign” Sunil Gupta, the Edward W. Carter Professor of View Details
Keywords: by Dina Gerdeman; Retail; Service
  • 06 Mar 2013
  • What Do You Think?

Who Should Manage Our Work Time?

afternoon nap to adequate vacation, to be more productive. Then Carson Tate suggests ways of reducing time spent in meetings, such things as advance agendas, clear understanding of the results to be achieved, and even eliminating chairs, in order to increase personal... View Details
Keywords: by James Heskett
  • 12 Oct 1999
  • Research & Ideas

Throwing Your Opponent: Strategies for the Internet Age

with Microsoft (The Free Press), Yoffie and Michael A. Cusumano of MIT's Sloan School of Management use this high-tech confrontation to outline a comprehensive approach to strategy in the ultracompetitive environment created by the... View Details
Keywords: by Daniel Penrice
  • 01 Feb 2016
  • Research & Ideas

CEOs and Coaches: How Important is Organizational 'Fit?'

Coaches Really Matter? Is it Worth a Pay Cut to Work for a Great Manager (Like Bill Belichick)? Boris Groysberg is a professor of business administration at Harvard Business View Details
Keywords: by Boris Groysberg & Abhijit Naik; Sports
  • 06 Jul 2015
  • Research & Ideas

Money and Quotas Motivate the Sales Force Best

It's well understood that cash bonuses often motivate a sales force to step up its game, but they don't work in every scenario and in some cases can backfire, a new study from Harvard Business School has... View Details
Keywords: by Roberta Holland; Retail
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