Publications

October 2001 (Revised October 2017)
Case

Pilgrim Bank (A): Customer Profitability

By: Frances X. Frei and Dennis Campbell

Provides a context in which students can explore managerial decision making that is critically informed by data analysis. The setting is a retail bank and the decision making relates to the bank's policy toward online banking. The management team is evaluating whether... View Details

Keywords: Banks and Banking; Customers; Profit; Banking Industry

December 1998 (Revised May 1999)
Exercise

Negotiating Peace Accords in Bellicoso for the Leader of the Student Revolutionary Front (SRF): General Instructions and Confidential Information

Bellicoso is a multi-party conflict resolution simulation based loosely on the bitter civil war in El Salvador. It is designed to explore issues in: 1) the management of interactions between external negotiations between sides and internal negotiations within them, 2)... View Details

Keywords: War; Negotiation Tactics; Negotiation Participants; Government and Politics; Conflict and Resolution; El Salvador

Find at Harvard

01 Nov 2016
First Look

First Look - November 1, 2016

social enterprise to address issues of scalability and sustainability. Purchase this case: https://cb.hbsp.harvard.edu/cbmp/product/317008-PDF-ENG Harvard Business School Case 616-020 chotuKool: 'Little Cool,' Big Opportunity In 2013, a... View Details

Keywords: Sean Silverthorne

February 2003
Case

Jeff Sloane (A)

Traces the career decision-making process of Jeff Sloane, an MBA student, from his second year of graduate school through five (plus) years post-graduation. Sloane encounters many significant challenges, including the adverse effects of a faltering economy, the tragedy... View Details

Keywords: Decision Choices and Conditions; Personal Development and Career

23 Jan 2013
News

Six Keys to Leading Positive Change

28 Oct 2009
Lessons from the Classroom

HBS Begins Teaching Consumer Finance

Last spring HBS became the first top-ranked U.S. business school to offer a course in consumer finance. Jointly taught by HBS professor Peter Tufano and Harvard Law School professor Howell Jackson (HBS MBA... View Details

Keywords: by Roger Thompson; Financial Services; Education

21 Apr 2008
Research & Ideas

The New Math of Customer Relationships

It's the E=MC2 of customer loyalty. Deeply satisfied employee = deeply satisfied customer = lifelong profit. Harvard Business School professor emeritus Jim Heskett and professor Earl Sasser have pursued this seemingly simple equation in... View Details

Keywords: by Sean Silverthorne

16 Aug 2021
News

Managers: Compassion and Accountability Aren’t Mutually Exclusive

May 2004 (Revised April 2005)
Case

United States Army

By: Rajiv Lal and Laura Coleman

After three months of close collaboration, the Leo Burnett USA/Worldwide agency and partner Cartel and Images advertising/creative team were poised to unveil to senior Army officials at the Pentagon their replacement to the "Be All You Can Be" campaign to help increase... View Details

Keywords: Advertising Campaigns; Decisions; Globalization; Recruitment; Management Teams; Marketing Strategy; United States

11 May 2015
Working Paper Summaries

What Do Private Equity Firms Say They Do?

Keywords: by Paul A. Gompers, Steven N. Kaplan & Vladimir Mukharlyamov; Financial Services

08 Aug 2019
News

The story of how you came to buy that car

24 Apr 2015
News

Learning and Leading in Space

04 Nov 2010
News

Executives Await Friendlier Climate

17 Jun 2021
News

"Happiness Scholar" Cites Three Ways to Start Healing Rifts

04 Jun 2013
First Look

First Look: June 4

Publications 2006 O'Reilly Media, Inc. Managing Startups: Best Blog Posts By: Eisenmann, Tom, ed. Abstract—Harvard Business School Professor Tom Eisenmann annually compiles the best posts from many blogs... View Details

Keywords: Sean Silverthorne

23 Dec 2017
News

Exploring a New Agenda for Corporate Sustainability

13 Jul 2016
News

Buongiorno, Whyte win Sloan Foundation grant

17 Oct 2022
Research & Ideas

Why Quiet Quitters Need More Than Money to Re-Engage

There’s a scene in the drama series Mad Men when junior ad exec Peggy Olson complains to her mercurial boss Don Draper, “You never say thank you.” Don peevishly replies: “That’s what the money is for!” Harvard Business School Professors... View Details

Keywords: by Michael Blanding

February 2009 (Revised July 2012)
Supplement

Jieliang Phone Home! (C)

By: Willy Shih, Ethan Bernstein and Nina Bilimoria

At Precision Electro-Tek's mobile phone manufacturing facility in southern China, thousands of operators - bright and capable young men and (mostly) women like Jieliang Hao are motivated to improve line productivity through small innovations for faster assembly and... View Details

Keywords: Globalization; Compensation and Benefits; Surveys; Innovation and Invention; Management Practices and Processes; Production; Performance Productivity; Groups and Teams; Labor and Management Relations; Behavior; Motivation and Incentives; Manufacturing Industry; Telecommunications Industry; China