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  • All HBS Web  (15,677)
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  • All HBS Web  (15,677)
    • People  (17)
    • News  (3,270)
    • Research  (9,933)
    • Events  (169)
    • Multimedia  (243)
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  • February 2016 (Revised February 2020)
  • Teaching Note

Oberoi Hotels: Train Whistle in the Tiger Reserve

By: Ryan W. Buell and Ananth Raman
Celebrated as one of the world's premiere luxury hotel brands, Oberoi Hotels attracts and serves some of the most quality sensitive guests in the world. The case considers the challenge of how an organization with a standardized service model can repeatedly delight... View Details
Keywords: Service Quality; Service Management; Service Quality Competition; Customer Management; Customer Service Excellence; Employee Empowerment; Employee Engagement; Employee Training; Hospitality; Hotel Industry; Service Delivery; Service Operations; Customer Satisfaction; Employees; Training; Quality; Accommodations Industry; India
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Buell, Ryan W., and Ananth Raman. "Oberoi Hotels: Train Whistle in the Tiger Reserve." Harvard Business School Teaching Note 616-044, February 2016. (Revised February 2020.)
  • December 2017
  • Case

Piracy in Somalia (A)

By: Sophus A. Reinert and Alissa Davies
A Somali fisherman stands on a beach in early 2011, considering his options: should he embark in his tiny fishing vessel or join a nearby pirate crew? His war-ravaged country, entering its 20th year of civil war, was in the midst of a famine that had claimed hundreds... View Details
Keywords: Pirates; Foreign Aid; Civil War; Private Property; Human Rights; Economic Development; Globalization; War; Property; Crime and Corruption; Rights; Development Economics; Moral Sensibility; Shipping Industry; Somalia
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Reinert, Sophus A., and Alissa Davies. "Piracy in Somalia (A)." Harvard Business School Case 718-018, December 2017.
  • May 2013
  • Supplement

Transport Corporation of India (B): Choosing the Right Candidate

By: V.G. Narayanan and Saloni Chaturvedi
Transport Corporation of India was a logistics company that provided multi-modal transport solutions to its customers. Set up in 1958, TCI had grown from a 'one man, one truck, one office' set-up to a company with revenues of $400 million in half a century. TCI's... View Details
Keywords: Customer Relationship Management; Business Divisions; Performance; Sales; Transportation Industry; India
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Narayanan, V.G., and Saloni Chaturvedi. "Transport Corporation of India (B): Choosing the Right Candidate." Harvard Business School Supplement 113-131, May 2013.
  • 07 Jul 2009
  • Research Event

Business Summit: Historical Roots of Globalization

Editor's Note: This is a summary of an HBS Business Summit presentation. View a full summary and video of the event on the HBS Centennial Web site linked below. Date of Event:... View Details
Keywords: Re: Multiple Faculty
  • 05 Jul 2006
  • Working Paper Summaries

Schumpeter’s Plea: Rediscovering History and Relevance in the Study of Entrepreneurship

Keywords: by Geoffrey G. Jones & Dan Wadhwani
  • June 1991 (Revised February 2005)
  • Case

Rise of the New York Port

Discusses urban rivalry and the growth of New York City early in the nineteenth century. View Details
Keywords: Competition; Business History; Urban Scope; Growth and Development
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McCraw, Thomas K. "Rise of the New York Port." Harvard Business School Case 391-242, June 1991. (Revised February 2005.)
  • March 2024
  • Supplement

Negotiating the Gift of Life (B)

By: Alex Chan
Describes a negotiation where lives are truly at stake, where key lessons on persuasion and the role that identity might play in a negotiation are on display through an effort by a frontline negotiator from OneLegacy, the US's largest organ procurement organization. As... View Details
Keywords: Economics; Negotiation; Communication; Diversity; Nonprofit Organizations; Emotions; Mission and Purpose; Health Industry
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Chan, Alex. "Negotiating the Gift of Life (B)." Harvard Business School Supplement 924-021, March 2024.
  • 24 Jun 2002
  • Research & Ideas

Four Keys of Enduring Success: How High Achievers Win

Enduring Success Provides There are four satisfactions of enduring success, according to Stevenson: Achievement: Do you measure accomplishments against an external goal? Power, wealth, recognition, View Details
Keywords: by Martha Lagace
  • 01 Mar 2017
  • News

The Realities of the Refugee Crisis

Illustration by Peter Arkle Since the outbreak of civil war in 2011, 4.9 million Syrians have fled their country, and another 6.6 million are internally displaced, according to the UN Refugee Agency. To better understand the human,... View Details
Keywords: April White
  • 10 Jan 2007
  • HBS Case

The Challenge of Managing National Security

Advanced Competitive Strategy: Integrating the Enterprise. Rivkin's most recent case, coauthored with former HBS colleague Michael Roberto and published this year, is "Managing National Intelligence (A): Before 9/11." The case... View Details
Keywords: by Garry Emmons; Service
  • May 2018
  • Article

The Amount and Source of Millionaires' Wealth (Moderately) Predicts Their Happiness

By: Grant Edward Donnelly, Tianyi Zheng, Emily Haisley and Michael I. Norton
Two samples of more than 4,000 millionaires reveal two primary findings. First, only at high levels of wealth—in excess of $8 million (Study 1) and $10 million (Study 2)—are wealthier millionaires happier than millionaires with lower levels of wealth, though these... View Details
Keywords: Income; Well-being; Happiness; Wealth; Money; Attitudes; Situation or Environment
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Donnelly, Grant Edward, Tianyi Zheng, Emily Haisley, and Michael I. Norton. "The Amount and Source of Millionaires' Wealth (Moderately) Predicts Their Happiness." Personality and Social Psychology Bulletin 44, no. 5 (May 2018): 684–699.
  • March 2022 (Revised July 2022)
  • Case

Nexleaf Analytics: Saving the World Using the Internet of Things

By: Frank Nagle
In 2019, a decade after co-founding Nexleaf Analytics, CEO Nithya Ramanathan faced an important decision that would impact the ability of the small, but growing, not-for-profit organization to thrive for another decade. Their sensor technologies and big data analytics... View Details
Keywords: Corporate Strategy; Collaborative Innovation and Invention; Technological Innovation; Nonprofit Organizations; Competitive Strategy; Patents; Expansion; Information Technology; Health Industry; Information Industry; Medical Devices and Supplies Industry; Technology Industry
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Nagle, Frank. "Nexleaf Analytics: Saving the World Using the Internet of Things." Harvard Business School Case 722-414, March 2022. (Revised July 2022.)
  • April 2020 (Revised November 2020)
  • Case

Ping An: Pioneering the New Model of ‘Technology-driven Finance’

By: Feng Zhu, Anthony K. Woo and Nancy Hua Dai
In mid-December 2018, Peter Ma, Chairman and CEO of Ping An Insurance (Group) Company of China, Ltd. was considering whether the company should grow a fifth ecosystem of Smart City Services. Established in 1988, Ping An was one of the top 10 global financial... View Details
Keywords: Business Ecosystems; Fintech; Finance; Information Technology; Business Model; Expansion; Competitive Strategy; Financial Services Industry; Technology Industry
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Zhu, Feng, Anthony K. Woo, and Nancy Hua Dai. "Ping An: Pioneering the New Model of ‘Technology-driven Finance’." Harvard Business School Case 620-068, April 2020. (Revised November 2020.)
  • 14 Oct 2015
  • HBS Seminar

Scott Stern, Professor, MIT Sloan School of Management

  • 13 Mar 2019
  • News

Amazon gets an edge with its secret squad of PhD economists

  • 24 Oct 2014
  • Working Paper Summaries

Individual Experience of Positive and Negative Growth Is Asymmetric: Global Evidence from Subjective Well-being Data

Keywords: by Jan-Emmanuel De Neve, George W. Ward, Femke De Keulenaer, Bert Van Landeghem, Georgios Kavetsos & Michael I. Norton
  • 16 Apr 2008
  • Lessons from the Classroom

Chris Christensen: Legend of the Classroom

1946, Christensen began working with Business Policy chair George Albert Smith to encourage students to examine companies' policies and strategies in relation to the requirements of their competitive... View Details
Keywords: by Deborah Blagg; Education
  • Web

National Markets - The Art of American Advertising

Home Site map Map / Directions Search: General Information HBS Home About Annual Report Campus Commencement Dean Nohria Employment Fifty Years of Women Give News New Construction Academic Programs Doctoral Programs Executive Education MBA... View Details
  • 19 Mar 2014
  • Working Paper Summaries

The Use of Broker Votes to Reward Brokerage Firms’ and Their Analysts’ Research Activities

Keywords: by David A. Maber, Boris Groysberg & Paul M. Healy; Financial Services
  • 04 Jan 2010
  • Research & Ideas

Best of HBS Working Knowledge 2009

What were the management trends in 2009? Fascination with social networking and rethinking common wisdom about goal setting. Here are the Top 10 articles and Top 5 working papers that appeared in HBS Working Knowledge in 2009. Enjoy! TOP 10 ARTICLES View Details
Keywords: by Staff
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