Cognition and Thinking - Publications - Faculty & Research

24 Jan 2011
HBS Case

Terror at the Taj

his father, a military man, telling him that his job is like being the captain of a ship. "I think that's the way everyone else felt, too," says Kang. "A sense of loyalty to the hotel, a sense of responsibility to the... View Details

Keywords: by Julia Hanna; Accommodations

21 Mar 2014
Working Paper Summaries

Speaking of Corporate Social Responsibility

Keywords: by Hao Liang, Christopher Marquis, Luc Renneboog & Sunny Li Sun

Fast Answer

Suggested Resources: Israel - Hamas War

(CSIS) CSIS in a bipartisan think tank where leading experts across the organization provide comprehensive analysis on the conflict in Israel and potential outcomes in the... View Details

06 Oct 2003
Research & Ideas

The Problem with Hedge Funds

While investors are still learning what happened to them in the 1990s and are trying to get their money back, they find themselves facing a new set of dangers—in some cases from the same people who victimized them before. View Details

Keywords: by D. Quinn Mills

February 2008 (Revised April 2008)
Case

Avaya (A)

Avaya's top management wants to improve demand generation. This requires an improvement in the relationship between Sales and Marketing. This case series (Avaya (A)-(D)) walks the student through each phase of this process. The (A) case begins with background on the... View Details

Keywords: Marketing; Demand and Consumers; Performance Improvement; Relationships; Sales; Cooperation

Citation

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04 May 2020
Blog Post

6 Things You Should Know About the HBS/HKS Joint Degree

of the things they think you need to know about the HBS/HKS joint degree. It's a three year, integrated program Taniel: Coming to HBS/HKS was an easy choice when I learned that my experience would not be bifurcated. Instead, it truly is... View Details

09 Apr 2018
Sharpening Your Skills

The Dark Side of Performance Bonuses

iPhoto Companies continually test ways to incent employees to perform more effectively, often turning to worker-motivation tools such as bonuses, “up or out” employee ranking tournaments, and employee of the month rewards. Behavioral... View Details

Keywords: by Sean Silverthorne

June 2020
Supplement

RBC: Transforming Transformation (B)

By: Ethan Bernstein, Francesca Gino and Aldo Sesia

In 2017, the Royal Bank of Canada (RBC), a Canadian financial icon, mandated a swat team of “enablers of collaboration” (their job description) to support the personal and commercial bank in the enterprise-wide RBC Cultural Transformation initiative. Historically,... View Details

Keywords: Service Delivery; Information Technology; Transformation; Change Management; Collaborative Innovation and Invention; Innovation and Management; Decision Making; Human Resources; Management Systems; Organizational Design; Organizational Structure; Groups and Teams; Management Teams; Banking Industry; Financial Services Industry; Canada

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08 Feb 2016
Blog Post

Applying to Business School as a Couple

And, for me, the two year program seemed like a great opportunity to test out my start-up ideas in a supportive and low risk environment while continuing to hone my business skills. Did you have a back-up plan if only one of you got in?... View Details

Web

Projects - Race, Gender & Equity

Hosted by Maggie Sanchez, MBA 1990, this three-video series aims to stir visionary thinking and illuminate key ideas on how to create meaningful change. Initiatives focus on societal challenges that are too... View Details

01 Nov 2022
What Do You Think?

Why Aren’t Business Leaders More Vocal About Immigration Policy?

gets lost in this conversation is the extent to which the US needs immigrants. We need their youth, their willingness to work at any job, their productivity, their contributions to a social security system being weighted down by the graying of America, View Details

Keywords: by James Heskett

20 Dec 2017
Lessons from the Classroom

How to Design a Better Customer Experience

executives to think of a great customer experience they’ve had, as well as a terrible one. What’s particularly novel about Thomke’s approach is that students learn through a methodology called LEGO Serious Play, View Details

Keywords: by Dina Gerdeman; Health; Entertainment & Recreation

18 Feb 2019
Book

What’s Really Disrupting Business? It’s Not Technology

many entrepreneurs in action and to follow their thinking as it has evolved. Some entrepreneurs conceptualize their new business model all at once, in a single, grand epiphany. They proceed intuitively,... View Details

Keywords: by Danielle Kost; Beauty & Cosmetics; Insurance; Service; Retail

28 Jan 2014
Working Paper Summaries

Digital Discrimination: The Case of Airbnb.com

Keywords: by Benjamin G. Edelman & Michael Luca; Construction; Real Estate

06 Oct 2010
Research & Ideas

John Kotter: Four Ways to Kill a Good Idea

Teledix, TX, and this proposal will hurt third-quarter income, at least in Asia, which would be very bad. Don't you think so?" We recently watched a presentation communicated in PowerPoint slides, all... View Details

Keywords: by John Kotter & Lorne A. Whitehead

19 Apr 2010
Research & Ideas

The History of Beauty

public. And as the United States became a major source of television programming worldwide, it proved a major force for diffusing American ideals of lifestyle, fashion, and beauty worldwide. Q: What do you... View Details

Keywords: by Sean Silverthorne; Beauty & Cosmetics

02 May 2022
What Do You Think?

Can the Case Method Survive Another Hundred Years?

source of criticism from those preferring research based on large data bases of quantitative information and advanced analytic techniques. "It can be a living hell for some distinguished CEOs returning to the School View Details

Keywords: by James Heskett; Education

29 Oct 2012
Research & Ideas

Are You Paying a Tip--or a Bribe?

could even argue that the main difference between the two acts is merely the timing of the gift: Tips follow the rendering of a service, whereas bribes precede it." Torfason says the link between tipping and bribing may come in part... View Details

Keywords: by Dina Gerdeman

06 Aug 2020
Blog Post

My HBS Financial Aid Story: Why I Chose to Invest in My Future

My first thought after getting accepted to HBS was, “I can’t believe I got in! I need to call my mom!” The second was, “How am I going to pay for this?” I grew up thinking debt was unequivocally bad. Many people in my life discussed... View Details

Profile

Tara Basu Trivedi

Why did you choose this path at this point in time? To get out of my comfort zone – to explore startup ideas, to meet people who don’t think like me, to learn about what goes into making a team and a product... View Details

Publications