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Attract additional Black talent to all parts of the HBS community. - Advancing Racial Equity

create – in partnership with a Black staff Advisory Council – programs that examine the unique challenges and opportunities for Black staff . These programs may include, but are not be limited to, rotational experiences, mentorships, View Details

03 Jan 2011
Research & Ideas

Most Popular Articles of 2010

it's needed, according to Harvard Business School professor Amy J.C. Cuddy. Introverts: The Best Leaders for Proactive Employees Think effective leadership requires gregariousness and charisma? Think again. Introverts actually can be... View Details

Keywords: by Staff

03 Jul 2008
What Do You Think?

Are Followers About to Get Their Due?

that most job descriptions imply that 'diehard' or 'activist' employees would serve the organization best. Typical desirable traits include 'passionate, dynamic, energetic, devoted.' Where are the calls for job applicants who are 'calm,... View Details

Keywords: by Jim Heskett

27 Nov 2000
Research & Ideas

The Dynamics of Standing Still: Firestone Tire & Rubber and the Radial Revolution

cumulative loss of $12.7 million.21 While the radial investment served the interests of long-standing customers, it could hardly be expected to earn an acceptable return. The investment in radials also supported Firestone's relationships with View Details

Keywords: by Donald N. Sull; Manufacturing; Transportation

13 Jan 2021
Research & Ideas

How 'Small C' Change Can Beat Large-Scale Rebuilding

to deliver results to identify longstanding employees as representatives of blocked change. However, it is crucial to understand the specifics of an organization in order to act with rigor and precision. Besides their deep knowledge,... View Details

Keywords: by Boris Groysberg, Sascha L. Schmidt, and Sebastian Flegr; Sports

25 Aug 2014
News

Jonathan M. Nelson, MBA 1983

Partners 1999 Begins office expansion to EU and Asia 2008 Providence expands into credit business 2014 Providence has 275 employees and $40 billion under management Founder and CEO, Providence Equity Partners, LLC As a partner at... View Details

Keywords: Susan Young

22 Apr 2021
Blog Post

Launching the Women in Tech Initiative at HBS

evidenced by several industry-wide statistics: Women represent 47% of employees across all US job sectors, but the five largest tech companies (Amazon, Apple, Facebook, Google, and Microsoft) only have 34.4% women in their workforce... View Details

06 Jun 2008
What Do You Think?

Why Don’t Managers Think Deeply?

of employee time" for it. Edward Hare proposes that organizations might "understand who their deep thinkers are and then make absolutely certain that they're in a position to take advantage of their rather unique... View Details

Keywords: by Jim Heskett

10 Sep 2020
Research & Ideas

The COVID Two-Step for Leaders: Protect and Pivot

their employees working. Some are big, like General Motors, a car company that's making ventilators. Others are small, mom-and-pop restaurants that are making up fruit-and-vegetable boxes for people and delivering them door-to-door.”... View Details

Keywords: by Boris Groysberg and Katherine Connolly Baden

22 Feb 2022
News

Breaking News

our sample affects, on average, 40 facilities. If you aggregate the penalty effect across these 40 facilities, that’s a $1.2 million increase in penalties over three years,” he adds. It also doesn’t include private companies, which can also pollute rivers or mistreat... View Details

Keywords: Jen McFarland Flint; illustration by Dana Smith; News, Library, Internet, and Other Services; Information

13 Apr 2021
Book

How Inclusive Managers Create Glass-Shattering Organizations

others’ views and insights. Superficial recognition that doesn’t allow women to fully contribute won’t placate employees who feel their voices are unheard. Indeed, lip service can be all the more frustrating, as expressed by one woman... View Details

Keywords: by Kristen Senz

11 Mar 2014
Working Paper Summaries

Return Migration and Geography of Innovation in MNEs: A Natural Experiment of On-the-Job Learning of Knowledge Production by Local Workers Reporting to Return Migrants

Keywords: by Prithwiraj Choudhury; Technology

22 Aug 2012
Working Paper Summaries

A Randomized Field Study of a Leadership WalkRounds™-Based Intervention

Background: Leadership WalkRounds have been widely adopted as a technique for improving patient safety and safety climate. WalkRounds involve senior managers directly observing frontline work and soliciting employees' ideas about improvement opportunities. However, the... View Details

Keywords: by Anita L. Tucker & Sara J. Singer; Health

27 Jan 2012
Working Paper Summaries

Discretion Within the Constraints of Opportunity: Gender Homophily and Structure in a Formal Organization

Keywords: by Adam M. Kleinbaum, Toby E. Stuart & Michael L. Tushman

11 Jul 2023
Blog Post

Second Life: Reflections on Complementing Success with an Encore Career

program that organizes offsite charitable activities, such as Habitat for Humanity. In addition, Velocity rewards employees with $1,000 cash contributions to their charities of choice and peer-to-peer ‘flash’ awards of Kiva gift cards... View Details

14 Mar 2014
HBS Seminar

Jeremy M. Levin, former President and CEO, Teva Pharmaceutical Industries

July 2005 (Revised September 2016)
Case

24 Hour Fitness (A): The Rise, 1983–2004

By: John R. Wells, Elizabeth A. Raabe and Gabriel Ellsworth

In October 2004, Mark S. Mastrov, CEO of 24 Hour Fitness, reflected on how far his company had come in just over 20 years. From humble beginnings in 1983 in San Leandro, California, 24 Hour Fitness had grown to become the largest privately-owned health-club chain in... View Details

Keywords: 24 Hour Fitness; Mark Mastrov; Health Clubs; Fitness; Gyms; Chain; Weight Loss; Exercise; Personal Training; Retention; Sales Force Compensation; Incentive Systems; Buildings and Facilities; Business Growth and Maturation; Business Model; For-Profit Firms; Customers; Customer Focus and Relationships; Customer Satisfaction; Private Equity; Revenue; Geographic Scope; Multinational Firms and Management; Nutrition; Business History; Employees; Recruitment; Selection and Staffing; Human Capital; Business or Company Management; Goals and Objectives; Growth and Development Strategy; Marketing; Operations; Service Operations; Private Ownership; Problems and Challenges; Sales; Salesforce Management; Sports; Strategy; Business Strategy; Competition; Competitive Advantage; Competitive Strategy; Corporate Strategy; Expansion; Segmentation; Information Technology; Internet; Technology Platform; Web; Web Sites; Capital Structure; Performance; Organizational Structure; Organizational Culture; Health Industry; United States; California; San Francisco

Citation

Educators

Purchase

01 Jan 2013
News

Joanna M. Jacobson, MBA 1987

'They Feel Good,' yet the employees were wearing Reeboks," she recounts. "So I established new rules—don't bring a shoe in for a line review unless it feels good to the consumer, meaning comfortable, and feels good to shareholders,... View Details