SaaS Business Models - Publications - Faculty & Research

10 Nov 2008
What Do You Think?

How Much Can You Ask of Your Customers?

October issue of the Harvard Business Review by Scott Cook, Co-Founder and Chair of the Executive Committee of Intuit. Cook argues that a number of successful organizations have gotten that way by making it easy for "volunteers"... View Details

Keywords: by Jim Heskett

28 Apr 2009
First Look

First Look: April 28, 2009

in Confluent. Initially very excited about the deal, Warden becomes concerned about Confluent's valuation and its ability to succeed as a business when he learns about restrictions placed upon Confluent by the licensing agreement. The... View Details

Keywords: Martha Lagace

12 Jan 2018
Cold Call Podcast

Leadership Lessons from a Young Martin Luther King, Jr.

writes about extensively, including numerous books, articles, and business cases. He's also the former chairman and chief executive officer of Medtronic, and he's the author of this really wonderful case that we're going to discuss today.... View Details

12 Jul 2010
Research & Ideas

Rocket Science Retailing: A Practical Guide

fail to make changes to their processes and business model that would be needed to use the technology optimally. That is akin to replacing your car with a helicopter but not making any changes to your... View Details

Keywords: by Martha Lagace; Retail; Auto

15 Sep 2003
Research & Ideas

The Lessons of New-Market Disruption

rewarded with a new line of business that created revenues in excess of $200 million over the next several years. HP backed out of its efforts after two years with multimillion-dollar losses and a considerable amount of bad press. How did... View Details

Keywords: by Clark Gilbert; Technology

14 Apr 2009
First Look

First Look: April 14, 2009

Competition Between Differentiated Products with Demand for More Than One Variety Author: Andrei Hagiu Abstract We analyze the existence of pure strategy symmetric price equilibria in a generalized version of Salop's (1979) circular model... View Details

Keywords: Martha Lagace

21 Nov 2006
First Look

First Look: November 21, 2006

patterns. We present a model where beliefs determine the types of contracts that firms offer and whether workers exert effort. Some workers become criminals, depending on their luck in the labor market, the expected punishment, and an... View Details

Keywords: Sean Silverthorne

06 Aug 2014
Research & Ideas

Climbing Down from the Ivory Tower

creating the final versions. Some companies even base their business model on co-production; Build-a-Bear stores allow consumers to create personalized teddy bears. "With the growth of customizable... View Details

Keywords: by Carmen Nobel; Education; Health

30 Sep 2014
First Look

First Look: September 30

Governance Codes in Context: How States, Markets, and Civil Society Shape Adherence to Global Labor Standards By: Toffel, Michael W., Jodi L. Short, and Melissa Ouellet Abstract—Transnational business regulation is increasingly... View Details

Keywords: Sean Silverthorne

11 Sep 2019
Research & Ideas

Germany May Have the Answer for Reducing Drug Prices

American lawmakers attempting to stem spiraling drug costs might find inspiration in Germany, where the government’s regulatory model has been curbing price growth without thwarting innovation or access, says research from Harvard View Details

Keywords: by Danielle Kost; Health

23 Dec 2008
First Look

First Look: December 23, 2008

http://www.hbs.edu/research/pdf/09-005.pdf Cases & Course MaterialsAmerican Cancer Society: Access to Care Harvard Business School Case 109-015 CEO John Seffrin decides to radically change the strategy of the American Cancer... View Details

Keywords: Martha Lagace

05 Nov 2021
Op-Ed

How to Tap the Talent Automated HR Platforms Miss

As the global staffing shortage grinds on, corporate recruiters everywhere are relying on their online hiring platforms and automated systems to deliver the candidates they need. Too often, these tools will fail them, sidelining many qualified workers in the process.... View Details

Keywords: by Joseph B. Fuller

08 Jan 2001
Research & Ideas

Can Japan Compete? [Part Two]

faculty member.) In the interview, he discussed his latest book, Can Japan Compete?, cowritten with Hirotaka Takeuchi and Mariko Sakakibara, as well as the book's implications for business practices beyond Japan. In this second part,... View Details

Keywords: by Martha Lagace & Hilah Geer

17 Apr 2017
HBS Case

This Turkish Debt Collector Is Customer-friendly

sees 65 percent turnover, Turkasset became choosy about its employees, hiring less than one in 100 applicants. Once hired, it paid them higher salaries and performed more in-depth training. The investment paid off, dropping the turnover rate below 30 percent. As the... View Details

Keywords: by Michael Blanding; Financial Services

29 Jun 2017
Research & Ideas

Why Uber Is Worth Saving and How To Do It

industry like taxicabs. It can fight hard to get the rules changed,” says Rosabeth Moss Kanter, the Ernest L. Arbuckle Professor of Business Administration at Harvard Business School and chair and director... View Details

Keywords: by Dina Gerdeman; Transportation

September 2019 (Revised February 2020)
Teaching Note

Fishbowl: Scaling Up

By: Leslie K. John

Email mking@hbs.edu for a courtesy copy.

Teaching Note for HBS No. 919-013. Fishbowl is a social media app that allows professionals to connect with other relevant professionals both within their company and... View Details

Citation

Purchase

December 2018 (Revised February 2020)
Case

Fishbowl: Scaling Up

By: Leslie K. John

Fishbowl is a social media app that allows professionals to connect with other relevant professionals both within their company and across industry. Unlike many other social media apps, on which users typically present idealized portraits of themselves, on Fishbowl,... View Details

Citation

Educators

Purchase

07 Apr 2009
First Look

First Look: April 7, 2009

evidence, while consistent with agency theory, does not confirm the private information hypothesis. Download the working paper from SSRN ($5): http://papers.ssrn.com/sol3/papers.cfm?abstract_id=1134943 Cases & Course MaterialsAddleshaw Goddard LLP Harvard View Details

Keywords: Martha Lagace

16 Jan 2019
Research & Ideas

What Football Firings Teach Managers About Staying Relevant

idea with Harvard Business School Dean Nitin Nohria. Nohria remembered that he and his HBS colleague, Rakesh Khurana, had noticed a similar effect in CEO data—that some chief executives had two distinct halves to their careers, a... View Details

Keywords: by Boris Groysberg, Evan M.S. Hecht, and Abhijit Naik; Sports

06 Feb 2006
Research & Ideas

Sorting Out the Patent Craze

users out of luck. Harvard Business School professor Josh Lerner and his colleagues are studying how SSOs balance the interests of users against the interest of sponsors to gain widespread acceptance of new technologies. Their paper,... View Details

Keywords: by Sara Grant; Technology

Publications

Publications

Show Results For

Show Results For

Are you looking for?

How Much Can You Ask of Your Customers?

First Look: April 28, 2009

Leadership Lessons from a Young Martin Luther King, Jr.

Rocket Science Retailing: A Practical Guide

The Lessons of New-Market Disruption

First Look: April 14, 2009

First Look: November 21, 2006

Climbing Down from the Ivory Tower

First Look: September 30

Germany May Have the Answer for Reducing Drug Prices

First Look: December 23, 2008

How to Tap the Talent Automated HR Platforms Miss

Can Japan Compete? [Part Two]

This Turkish Debt Collector Is Customer-friendly

Why Uber Is Worth Saving and How To Do It

Fishbowl: Scaling Up

Fishbowl: Scaling Up

First Look: April 7, 2009

What Football Firings Teach Managers About Staying Relevant

Sorting Out the Patent Craze

Are you looking for?