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  • 23 May 2011
  • Research & Ideas

Corporate Sustainability Reporting: It’s Effective

came after several countries began requiring that companies report their metrics on environmental footprint, worker safety, and similar issues in a systematic, uniform way. But does this reporting actually lead to more responsible View Details
Keywords: by Michael Blanding
  • September–October 2020
  • Article

Social-Impact Efforts That Create Real Value

By: George Serafeim
Until the mid-2010s few investors paid attention to environmental, social, and governance (ESG) data—information about companies’ carbon footprints, labor policies, board makeup, and so forth. Today the data is widely used by investors. How can organizations create... View Details
Keywords: Sustainability; Sustainability Management; ESG; ESG (Environmental, Social, Governance) Performance; ESG Disclosure; ESG Disclosure Metrics; ESG Ratings; ESG Reporting; Social Impact; Impact Measurement; Social Innovation; Purpose; Corporate Purpose; Corporate Social Responsibility; Strategy; Social Enterprise; Society; Accounting; Investment; Environmental Sustainability; Climate Change; Corporate Strategy; Mission and Purpose; Corporate Social Responsibility and Impact; Financial Services Industry; Chemical Industry; Technology Industry; Consumer Products Industry; Pharmaceutical Industry; North America; Europe; Japan; Australia
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  • 25 Jan 2000
  • Research & Ideas

Strategic Alliances

development he terms "the collaborative continuum." "Recognizing that relationships can evolve along this continuum, forward or backward," he says, "is a useful strategic tool for managers who are assessing what type of relationship... View Details
Keywords: by Nancy O. Perry
  • 26 Jul 2010
  • Research & Ideas

Yes, You Can Raise Prices in a Downturn

to manage in the zone. Customer Relationship Management systems often supply the relevant data, but are they used? Activity-based costing methodologies (pioneered over two decades ago View Details
Keywords: by Sean Silverthorne; Retail; Consumer Products
  • January 1990 (Revised March 1991)
  • Case

American Red Cross Blood Services: Northeast Region

By: Robert L. Simons
Recounts the financial difficulties and management changes experienced by American Red Cross Blood Services: Northeast Region (NER) during the 1980s. After summarizing industry-wide changes in the collection, testing, and distribution of blood and blood products, the... View Details
Keywords: Change Management; Budgets and Budgeting; Financial Management; Restructuring; Health; SWOT Analysis; Social Enterprise; Marketplace Matching; Management Style; Organizational Culture; Organizational Change and Adaptation; Medical Devices and Supplies Industry; Health Industry; North and Central America
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  • 25 Aug 2010
  • Working Paper Summaries

Managerial Practices That Promote Voice and Taking Charge among Frontline Workers

Keywords: by Julia Rose Adler-Milstein, Sara J. Singer & Michael W. Toffel; Health
  • April 1986 (Revised September 1993)
  • Case

Sun Microsystems, Inc. (A)

By: Steven C. Wheelwright
Sun Microsystems managers must decide whether to launch a new product into manufacturing. Teaching objectives include: 1) an analysis of the competitive environment, 2) examination of technological choices, 3) understanding of the new product development process, and... View Details
Keywords: Decision Choices and Conditions; Product Launch; Product Development; Production; Competitive Strategy; Computer Industry
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  • 18 Apr 2005
  • Research & Ideas

Prosper with Multi-Channel Retailing

channels are our most valuable customers.— Susan Vobejda, Gap Inc. Susan Vobejda (HBS MBA '97), senior director of brand management at Gap Inc., agreed with Nuzzo that the Internet works best in support of the company's efforts to sell in... View Details
Keywords: by Julie Jette; Consumer Products; Retail
  • 27 Feb 2006
  • Research & Ideas

Corporate Values and Employee Cynicism

tensions by explicitly assigning responsibility for different values to specific people. Senior managers focus on short-term goals; HR is responsible for reminding them about long-term goals such as... View Details
Keywords: by Martha Lagace
  • 20 Jan 2022
  • Op-Ed

3 Steps to Help Companies Rebuild Trust During the Pandemic

us served as a senior quality officer, found that customers who had experienced a problem that was successfully resolved by Fidelity were more satisfied than customers who had never had a problem with the firm. The key finding: lost trust... View Details
Keywords: by Sandra J. Sucher and Shalene Gupta
  • 10 Jun 2002
  • Research & Ideas

Disruption: The Art of Framing

on digital photography would inevitably distract the mainstream managers. Fund in stages. Establishing a freestanding venture is a good first step, but it's no guarantee that the people in charge will manage the business as an independent... View Details
Keywords: by Clark Gilbert & Joseph L. Bower
  • 05 Aug 2002
  • What Do You Think?

Is Platform Leadership Old Hat or the Wave of the Future?

developed and manage so-called "platforms" on which many innovations created by many entrepreneurs can be based. By successfully facing issues such as scope (the... View Details
Keywords: by James Heskett
  • 25 Jul 2006
  • Working Paper Summaries

A Gentler Capitalism: Black Business Leadership in the New South Africa

Keywords: by Linda A. Hill & Maria Farkas; Communications; Telecommunications
  • 09 Jan 2006
  • Research & Ideas

Rebuilding Commercial Real Estate

Property), lured by the prospect of exciting careers in a hot market. But the question arises: After several boom years, is commercial real estate ripe for another fall? I don't see risks that you would associate with a bubble.—Stephen... View Details
Keywords: by Roger Thompson; Construction; Real Estate
  • 30 Apr 2001
  • Research & Ideas

Big Companies, Big Opportunities—Big Questions

Domingo, managing director of O&V Associates, said established Latin American companies face a situation in which their markets are no longer protected by national interests and suddenly face competition... View Details
Keywords: by Julie Jette
  • 11 Sep 2000
  • Research & Ideas

Riding the Internet Fast Track

are malleable among new Web users; Winner-take-all dynamics apply; Competitive risks are reasonable; The company is capable of managing significant growing pains; and Capital markets will reward first movers. Winner-take-all dynamics are... View Details
Keywords: by Peter Jacobs
  • 12 Mar 2006
  • Research & Ideas

Global Poverty Needs a Global Answer

to be published by Princeton University Press. In this recent interview conducted by e-mail, Lodge is hopeful that the World Development Corporation will be formed. He explains why nonprofits aren't the... View Details
Keywords: by Cynthia Churchwell
  • 20 Mar 2014
  • Working Paper Summaries

Waste, Recycling and Entrepreneurship in Central and Northern Europe, 1870-1940

Keywords: by Geoffrey Jones & Andrew Spadafora
  • 01 May 2006
  • Research & Ideas

What Companies Lose from Forced Disclosure

job? A: The key lesson to boards is that, for compensation and incentive purposes, when management has high career concerns, sometimes less information is better. And, recent evidence suggests that high career concerns in View Details
Keywords: by Ann Cullen; Financial Services
  • 18 Jun 2007
  • Op-Ed

Leveling the Executive Options Playing Field

options. Several conclusions emerge: 1. As suggested by the example above and further elaborated on below, the dual-reporting system can enable opportunistic behavior by View Details
Keywords: by Mihir Desai