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  • All HBS Web  (9,602)
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  • All HBS Web  (9,602)
    • People  (41)
    • News  (3,250)
    • Research  (4,114)
    • Events  (42)
    • Multimedia  (161)
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  • February 2024
  • Article

Conveying and Detecting Listening in Live Conversation

By: Hanne Collins, Julia A. Minson, Ariella S. Kristal and Alison Wood Brooks
Across all domains of human social life, positive perceptions of conversational listening (i.e., feeling heard) predict well-being, professional success, and interpersonal flourishing. But a fundamental question remains: Are perceptions of listening accurate? Prior... View Details
Keywords: Interpersonal Communication; Behavior; Perception
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Collins, Hanne, Julia A. Minson, Ariella S. Kristal, and Alison Wood Brooks. "Conveying and Detecting Listening in Live Conversation." Journal of Experimental Psychology: General 153, no. 2 (February 2024): 473–494.
  • Web

Online Business Analytics Course | HBS Online

animated video above: People walking on the street transitions into data points on a map Get social by collaborating with a global community of peers before, during, and after your course. Learners who successfully complete an HBS Online... View Details
  • Web

Online Business Essential Courses | HBS Online

your classmates, broaden your perspective, and challenge your worldview. Social Join a global community of business professionals. Learn from and network with peers before, during, and after your course. Ask questions, collaborate, give... View Details
  • Web

Batten Hall | About

i-lab also fosters collaboration among Harvard students, faculty, entrepreneurs, and members of the Allston and Greater Boston communities through workshops, seminars, and programming. The programming offered by the i-lab is designed to... View Details

    W. Earl Sasser

    Earl Sasser is a Baker Foundation Professor at Harvard Business School and has been a member of the faculty there since 1969. He received a B.A. in Mathematics from Duke University in 1965, an MBA from the University of North Carolina in 1967, and a Ph.D. in... View Details

    Keywords: communications; communications; communications; communications; communications; communications; communications; communications; communications; communications; communications; communications; communications; communications; communications; communications; communications; communications; communications; communications
    • 18 Feb 2010
    • Working Paper Summaries

    The Mirroring Hypothesis: Theory, Evidence and Exceptions

    Keywords: by Lyra Colfer & Carliss Y. Baldwin
    • Research Summary

    Market Triads: A Theoretical and Empirical Analysis of Market Intermediation (Journal for the Theory of Social Behavior, June 2002)

    By: Rakesh Khurana
    This paper examines the role of executive search firms in CEO search. The paper argues that the numerical shift from two party market transactions (e.g. buyers and sellers) to three party transactions (e.g. buyers, sellers, and third party) transforms market exchanges... View Details
    • July 2024
    • Article

    Mass General Brigham’s Patient-Reported Outcomes Measurement System: A Decade of Learnings

    By: Jason B. Liu, Robert S. Kaplan, David W. Bates, Mario O. Edelen, Rachel C. Sisodia and Andrea L. Pusic
    This article describes the strategies that leaders at the Mass General Brigham (MGB) health system have used in launching a standardized patient-reported outcome measure (PROM) collection program in 2012, a major step in the value-based transformation of health care.... View Details
    Keywords: Patient-reported Outcomes; Value Based Health Care; Health Care and Treatment; Transformation; Outcome or Result; Organizational Change and Adaptation; Performance Improvement; Health Industry
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    Liu, Jason B., Robert S. Kaplan, David W. Bates, Mario O. Edelen, Rachel C. Sisodia, and Andrea L. Pusic. "Mass General Brigham’s Patient-Reported Outcomes Measurement System: A Decade of Learnings." NEJM Catalyst Innovations in Care Delivery 5, no. 7 (July 2024).
    • Article

    The Critical Role of Second-order Normative Beliefs in Predicting Energy Conservation

    By: Jon M. Jachimowicz, Oliver P. Hauser, Julia D. O'Brien, Erin Sherman and Adam D. Galinsky
    Sustaining large-scale public goods requires individuals to make environmentally friendly decisions today to benefit future generations. Recent research suggests that second-order normative beliefs are more powerful predictors of behaviour than first-order personal... View Details
    Keywords: Climate Change; Energy; Environmental Sustainability; Household; Behavior; Values and Beliefs; Forecasting and Prediction
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    Jachimowicz, Jon M., Oliver P. Hauser, Julia D. O'Brien, Erin Sherman, and Adam D. Galinsky. "The Critical Role of Second-order Normative Beliefs in Predicting Energy Conservation." Nature Human Behaviour 2, no. 10 (October 2018): 757–764.
    • May 2009 (Revised October 2009)
    • Case

    Newton-Wellesley Hospital

    By: Richard M.J. Bohmer and Natalie Kindred
    How will Newton-Wellesley Hospital (NWH) preserve its private practice tradition while remaining effective and competitive in a healthcare industry demanding increasing integration between physicians and hospitals? This is the decision facing Newton-Wellesley Hospital... View Details
    Keywords: Business Model; Profit; Health Care and Treatment; Growth and Development Strategy; Organizational Change and Adaptation; Organizational Structure; Competitive Strategy; Integration; Health Industry; Massachusetts
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    Bohmer, Richard M.J., and Natalie Kindred. "Newton-Wellesley Hospital." Harvard Business School Case 609-088, May 2009. (Revised October 2009.)
    • July 2008 (Revised January 2010)
    • Case

    Affinity Labs, Inc.

    By: Joseph B. Lassiter III and Elizabeth Kind
    In November 2006, Chris Michel left Military.com, which he founded in 1999, to start Affinity Labs, a global network of online communities. That month, Michel raised a Series A round of venture funding and established a partnership with Monster, which he had sold... View Details
    Keywords: Mergers and Acquisitions; Business Startups; Entrepreneurship; Demand and Consumers; Partners and Partnerships; Social and Collaborative Networks; Online Technology
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    Lassiter, Joseph B., III, and Elizabeth Kind. "Affinity Labs, Inc." Harvard Business School Case 809-019, July 2008. (Revised January 2010.)
    • Blog

    The Chao Center: The Heart of HBS Executive Education

    unofficial student center for Executive Education. While it is primarily used by Executive Education participants, we encourage MBA students and the wider campus community to use the space and to connect with participants. Our Bridge Café... View Details
    • 21 Sep 2020
    • Research & Ideas

    Are You Sabotaging Your Own Company?

    “Sometimes when things go wrong, an organization needs to look at whether the problems are self-inflicted. The way things are handled in some organizations, the way decisions are made, and the way people communicate are often at the root... View Details
    Keywords: by Dina Gerdeman
    • Profile

    Era Jain

    no time or pursuing them was too risky for me, professionally. Being part of the HBS community is like Being surrounded by highly accomplished people with diverse experiences, filled with humility and gratitude. I am grateful to be a part... View Details
    • 05 Mar 2010
    • Working Paper Summaries

    Will I Stay or Will I Go? Cooperative and Competitive Effects of Workgroup Sex and Race Composition on Turnover

    Keywords: by Kathleen L. McGinn & Katherine L. Milkman
    • 01 Sep 2009
    • First Look

    First Look: September 1

      Working PapersWhat Should GAAP Look Like? A Survey and Economic Analysis Authors:S.P. Kothari, Karthik Ramanna, and Douglas J. Skinner Abstract Based on extant literature, we articulate a positive theory of GAAP under the assumption that GAAP's objective is to... View Details
    Keywords: Martha Lagace
    • March 2021 (Revised January 2023)
    • Case

    The Trouble with TCE

    By: Vincent Pons, Rafael Di Tella and Galit Goldstein
    Trichloroethylene, or TCE, was a chemical used by tens of thousands of businesses in the United States. It was an affordable tool for many. Yet, TCE had been associated with important health risks, including cancer and autoimmune disease. TCE potentially posed other... View Details
    Keywords: Trichloroethylene; Toxicity; Lobbying; Chemicals; Health Disorders; Governing Rules, Regulations, and Reforms; Policy; Ethics; Business and Government Relations; Chemical Industry; United States
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    Pons, Vincent, Rafael Di Tella, and Galit Goldstein. "The Trouble with TCE." Harvard Business School Case 721-031, March 2021. (Revised January 2023.)
    • Summer 2016
    • Article

    Open Content, Linus' Law, and Neutral Point of View

    By: Shane Greenstein and Feng Zhu
    The diffusion of the Internet and digital technologies has enabled many organizations to use the open-content production model to produce and disseminate knowledge. While several prior studies have shown that the open-content production model can lead to high-quality... View Details
    Keywords: Prejudice and Bias; Internet and the Web; Balance and Stability; Operations; Knowledge Management; Knowledge Dissemination
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    Greenstein, Shane, and Feng Zhu. "Open Content, Linus' Law, and Neutral Point of View." Information Systems Research 27, no. 3 (September 2016): 618–635.
    • February 1999
    • Case

    Volant Skis

    By: Steven C. Wheelwright and Matt Verlinden
    Volant brought innovation to the ski equipment industry in 1989 by developing a stainless steel ski. He claimed the skis could turn more easily, could hold an edge in icy conditions, and were more stable than aluminum or fiberglass skis. The company's "soft-flex"... View Details
    Keywords: Change Management; Technological Innovation; Growth and Development Strategy; Operations; Product Development; Performance Improvement; Quality; Corporate Strategy; Value Creation
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    Wheelwright, Steven C., and Matt Verlinden. "Volant Skis." Harvard Business School Case 699-129, February 1999.
    • 27 May 2022
    • Blog Post

    Q&A with the HBS Armed Forces Alumni Association, MBA Class of 2023

    about transitioning from the military to a full-time MBA program? It’s hard to replicate the sense of community that you feel being in the military, and every veteran has to make that transition. Having the Armed Forces Alumni... View Details
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