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- All HBS Web
(3,337)
- People (2)
- News (890)
- Research (1,484)
- Events (25)
- Multimedia (48)
- Faculty Publications (767)
- 01 Jun 2020
- News
Unleashed
travel.” Seeing the CEO treat a passenger like a human being was a warning shot to everyone that no one flies steerage on this airline. That’s how things are really done around JetBlue. Another way to describe culture is that it’s our View Details
Keywords: Jen McFarland Flint
- 01 Dec 2012
- News
50 Years & Counting
and the Entrepreneurial Mind-set Janet Kraus "The entrepreneurial path is a great place for women to make career rules the way they see them." - JANET KRAUS HBS senior lecturer Janet Kraus doesn't much like the phrase "having it all," with its implications of a View Details
- 24 Feb 2014
- Research & Ideas
Busting Six Myths About Customer Loyalty Programs
the privilege of collecting loyalty card customer data. As former Tesco CEO Sir Terry Leahy put it in his recent book referring to the 1 percent loyalty discount: "It was a thank you, pure and simple." Can such small rewards... View Details
- 01 Dec 2022
- News
December 2022 Alumni and Faculty Books and Podcasts
Questions By Charles D. Ellis (MBA 1963) Wiley In Figuring It Out, world-renowned investing and finance guru Charles Ellis delivers a robust collection of incisive essays on an array of perennial and contemporary investing issues, from... View Details
- 21 Mar 2016
- HBS Case
Can Customer Reviews Be 'Managed?'
Online Reviews at TripAdvisor in the HBS case collection at hbr.org. I’m Brian Kenny and you’ve been listening to Cold Call, the official podcast of Harvard Business School. Related Article The Yelp Factor: Are Consumer Reviews Good for... View Details
- 21 Nov 2006
- First Look
First Look: November 21, 2006
Working PapersThe Performance of Reverse Leveraged Buyouts Authors:Jerry Cao and Josh Lerner Abstract Reverse leveraged buyouts (RLBOs) have received increased public scrutiny but attracted little systematic study. We collect a... View Details
Keywords: Sean Silverthorne
- 28 Aug 2017
- Research & Ideas
Should Industry Competitors Cooperate More to Solve World Problems?
example, he argues, fashion industry competitors could agree among themselves to collectively manage resources to reduce the water pollution caused by their manufacturing processes. The beef industry could agree to collaborate on... View Details
- 01 Mar 2010
- News
Lords of Strategy
become managing editor. He then moved to Harvard Business Publishing, where he became editorial director, with primary responsibility for Harvard Business Review. Also the author of Office Hours: A Guide to the Managerial Life, a View Details
- 01 Jun 2020
- News
Homeschooled
history book. What will we say about this collective global experience and how will we as a community of citizens around the world get through this together? And then, what effect will this have on the education system? Can this be an... View Details
- 06 Dec 2018
- News
Cold Call Horror Stories
of alums who excitedly told us about how they managed to avoid this—some of them for their entire tenure—we’ve collected some of our favorite stories from those who actually faced the experience, and lived to tell the tale. READ MORE My... View Details
- 01 Mar 2013
- News
Sizing Up Social Impact
average time required to collect water from 44 minutes to 32 minutes. Electrification of rural areas and the computerization of rural banks improved the flow of goods and services and decreased check-clearing times at banks. A... View Details
- 18 Oct 2011
- First Look
First Look: October 18
environmentally beneficial functions: it diverts waste from landfill and it produces renewable energy. At the same time, the waste-to-energy firm serves and collects revenue from two types of customers: waste generators who pay for waste... View Details
Keywords: Sean Silverthorne
- 05 Sep 2007
- First Look
First Look: September 5, 2007
that interactions of producers, users and institutions shape the development of collective frames around the meaning of new technologies. Download the paper: http://www.hbs.edu/research/pdf/04-039.pdf The Malleability of Environmentalism... View Details
Keywords: Martha Lagace
- Web
Ansel Adams and Polaroid R&D | Baker Library
his death in 1984 and left behind an archive of more than 10,000 test photographs and 3,000 memos, now in the Polaroid Corporation Collection archives at Baker Library. If a stable, simple, and high-quality photographic process could be... View Details
- 01 Sep 2011
- News
The Spangler Effect
collecting spot for study and conversation; the downstairs mailboxes make picking up cases a breeze; and the post office serves up convenience for busy students — along with stamps. Photographs by Russ Campbell and Neal Hamberg Certain... View Details
- 15 Jun 2021
- News
Alumni Achievement Awards 2021
and agriculture ecosystem. Through our collective efforts, we are repositioning African food globally and building more bridges between Africa and the rest of the world, breaking stereotypes and biases, and ultimately enabling a deeper... View Details
- 27 Oct 2014
- Research & Ideas
The Coffee Economy That Bloomed Out of Nowhere
she befriended the descendants of coffee entrepreneurs, interviewed local historians, and pored over old documents in the backrooms of rural municipal buildings. Click on image to view slideshowProduction Zones and Collection Points for... View Details
- 24 Oct 2012
- Research & Ideas
Want People to Save More? Send a Text
members could publicly announce their weekly savings goal. At subsequent meetings, members showed deposit slips to verify how much they had saved. Those who showed proof of savings received a sticker in a booklet. Those who collected... View Details
Keywords: by Kim Girard
- 16 Jul 2008
- Op-Ed
What Should Employers Do about Health Care?
system. Business leaders know that what is measured will improve. A critical step is to expect outcome measurement by providers for each medical condition, adjusted for patient population. Over time, outcome measures should be defined and View Details
- 05 May 2022
- Blog Post
Celebrating Asian American & Pacific Islander Heritage Month at HBS
improve. For me, that means building Asian representation at scale by supporting one another to elevate our collective community. I urge all of us to blaze new trails and be that beacon of hope that sends the message of, “You can do it,... View Details