Publications

July 2011
Article

Kidney Paired Donation

By: C. Bradley Wallis, Kannan P. Samy, Alvin E. Roth and Michael A. Rees

Kidney paired donation (KPD) was first suggested in 1986, but it was not until 2000 when the first paired donation transplant was performed in the U.S. In the past decade, KPD has become the fastest growing source of transplantable kidneys, overcoming the barrier faced... View Details

Keywords: Philanthropy and Charitable Giving; Health Care and Treatment; Growth and Development Strategy; Success; Problems and Challenges; Programs; System; United States

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January 2014
Case

The Weather Company

By: Rosabeth Moss Kanter

New CEO David Kenny transformed The Weather Company in less than two years from a primary identity as a cable television channel to a multi-platform digital company innovating in the uses of weather data. He assesses progress and considers strategic choices and... View Details

Keywords: Innovation; Strategy; Strategic Change; Change Management; Expansion; Weather; Growth and Development Strategy; Innovation and Invention; Technology Industry

21 Apr 2021
Research & Ideas

The Pandemic Conversations That Leaders Need to Have Now

When our team reached out to 600 CEOs during the pandemic’s early stages to ask them about their greatest concerns, many cited communication with employees. While the right communication strategy has been... View Details

Keywords: by Boris Groysberg, Robin Abrahams, and Katherine Connolly Baden

Profile

Katie Sadler

art scene. Above all, the community is unparalleled; I still go back to my high school, Forest Hills Northern, to visit my old teachers. What has changed about your understanding of leadership? While it’s important to have an opinion,... View Details

January 2021 (Revised May 2023)
Case

Pearson: Efficacy 2.0

By: Elie Ofek, Marco Bertini, Oded Koenigsberg and James Weber

Pearson, which billed itself as the "world's learning company," faced a host of critical decisions in mid-2020. Several years prior, it had embarked on a new path that put the learner at the heart of the business and committed to a new strategic orientation. The new... View Details

Keywords: Efficacy; Learning; Outcome or Result; Measurement and Metrics; Brands and Branding; Marketing Communications; Strategic Planning; Education Industry

12 Mar 2006
Research & Ideas

New Research Explores Multi-Sided Markets

running on microprocessors; NTT DoCoMo, Japan's leading mobile phone operator and creator of the pioneering i-mode mobile Internet platform, has expanded i-mode from communications and mobile Internet content to mobile payment systems and... View Details

Keywords: by Sean Silverthorne; Technology

April 2012 (Revised May 2012)
Case

EILEEN FISHER: Repositioning the Brand

By: Anat Keinan, Jill Avery, Fiona Wilson and Michael Norton

Well-established fashion brand Eileen Fisher has traditionally appealed to older women. However, to drive growth, Eileen Fisher's management team wants to target a younger demographic and has revamped its Fall product line to offer more fashionable styles to appeal to... View Details

Keywords: Marketing; Brand Management; Brand Positioning; Market Segmentation And Target Market Selection; Retailing; Fashion; Corporate Social Responsibility; Brands and Branding; Product Positioning; Segmentation; Social and Collaborative Networks; Growth and Development Strategy; Social Media; Retail Industry; Fashion Industry

30 Mar 2020
Research & Ideas

The New Rules for Remote Work: Pandemic Edition

“Managers should make the call on high-level priorities, so employees can focus on their best work.” Here are 10 ways that leaders can support employees who are working remotely during an unprecedented and uncertain time: 1. Communicate... View Details

Keywords: by Dina Gerdeman

29 Jul 2021
Blog Post

Exploring the Intersection of Business & Health Care: Summer Fellow Derek Soled (MD/MBA 2022)

Equity Team in the Vaccine Operations Center, whose goals are to achieve maximum vaccination levels in New York City, to close the vaccination gap between different boroughs and ethnic groups, and to tackle structural racism in healthcare through public health... View Details

November 1994
Case

Dow Corning and the Breast Implant Controversy (A)

By: Willis M. Emmons III, Monica Brand and Greg Keller

In early 1994, Dow Corning Corp. debates whether to participate in a proposed $4.2 billion product liability settlement. Specifically, the firm must decide whether to contribute $2 billion to end a class action suit filed by women suffering from connective tissue... View Details

Keywords: Safety; Ethics; Health Disorders; Government Legislation; Crime and Corruption; Legal Liability; Risk and Uncertainty; Business Strategy; Communication Strategy; Lawsuits and Litigation; Health Industry; Beauty and Cosmetics Industry

Profile

Tara Basu Trivedi

year of work in the real world. Being part of the HBS community is like Discovering that you’re a tiny fish in a giant ocean. But rather than focus on how tiny you are, you learn to appreciate how much your life can be enriched by all the... View Details

22 Mar 2021
Research & Ideas

How to Learn from the Big Mistake You Almost Make

on high-quality care. "When people don't recognize near-misses as this goldmine, then they're not going to take advantage of them." In other settings, it may be up to managers to communicate a clear and compelling purpose, and to make... View Details

Keywords: by Kristen Senz; Health

13 Nov 2018
First Look

New Research and Ideas, November 13, 2018

the variety of sources of communications about the Prizes, the advent of new high-value awards, and the effects on the Nobel brand of recent troubling events in partner organizations. The “essence of the brand” is a focus. Includes brand... View Details

Keywords: Dina Gerdeman

Web

C. Roland Christensen - Christensen Center for Teaching & Learning

into “a learning community with shared values and common goals." In the classroom, Christensen was a true artist, like the conductor of a symphony orchestra, as he posed questions to students, listened carefully to their replies, and then... View Details

February 2024
Article

Conveying and Detecting Listening in Live Conversation

By: Hanne Collins, Julia A. Minson, Ariella S. Kristal and Alison Wood Brooks

Across all domains of human social life, positive perceptions of conversational listening (i.e., feeling heard) predict well-being, professional success, and interpersonal flourishing. But a fundamental question remains: Are perceptions of listening accurate? Prior... View Details

Keywords: Interpersonal Communication; Behavior; Perception

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2017
Book

The Language of Global Success: How a Common Tongue Transforms Multinational Organizations

By: Tsedal Neeley

For nearly three decades, English has been the lingua franca of cross-border organizations, yet studies on corporate language strategies and their importance for globalization have been scarce. In The Language of Global Success, Tsedal Neeley provides an... View Details

Keywords: Communication; Residency; Corporate Strategy; Globalized Firms and Management; Cross-Cultural and Cross-Border Issues; Brazil; France; Germany; Indonesia; Japan; Taiwan; Thailand; United States

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