Skip to Main Content
HBS Home
  • About
  • Academic Programs
  • Alumni
  • Faculty & Research
  • Baker Library
  • Giving
  • Harvard Business Review
  • Initiatives
  • News
  • Recruit
  • Map / Directions
Faculty & Research
  • Faculty
  • Research
  • Featured Topics
  • Academic Units
  • …→
  • Harvard Business School→
  • Faculty & Research→
  • Research
    • Research
    • Publications
    • Global Research Centers
    • Case Development
    • Initiatives & Projects
    • Research Services
    • Seminars & Conferences
    →
  • Publications→

Publications

Publications

Filter Results: (5,656) Arrow Down
Filter Results: (5,656) Arrow Down Arrow Up

Show Results For

  • All HBS Web  (5,656)
    • People  (1)
    • News  (1,469)
    • Research  (3,502)
    • Events  (40)
    • Multimedia  (5)
  • Faculty Publications  (2,063)

Show Results For

  • All HBS Web  (5,656)
    • People  (1)
    • News  (1,469)
    • Research  (3,502)
    • Events  (40)
    • Multimedia  (5)
  • Faculty Publications  (2,063)
← Page 150 of 5,656 Results →
  • 23 Dec 2014
  • First Look

First Look: December 23

Internal Problems By: Sebenius, James K. Abstract—Many negotiators have constituencies that must formally or informally approve an agreement. Traditionally, it is the responsibility of each negotiator to... View Details
Keywords: Carmen Nobel
  • September 2011 (Revised July 2012)
  • Case

Building Watson: Not So Elementary, My Dear!

By: Willy Shih
This case is set inside IBM Research's efforts to build a computer that can successfully take on human challengers playing the game show Jeopardy! It opens with the machine named Watson offering the incorrect answer "Toronto" to a seemingly simple question during the... View Details
Keywords: Technological Innovation; Standards; Product Development; Organizational Change and Adaptation; Mathematical Methods; Research and Development; Information Technology
Citation
Educators
Purchase
Related
Shih, Willy. "Building Watson: Not So Elementary, My Dear!" Harvard Business School Case 612-017, September 2011. (Revised July 2012.)
  • 24 Oct 2019
  • Blog Post

Harvard’s JD/MBA: Viroopa Volla (JD/MBA 2021) Answers Your Questions

conjunction with Harvard University’s Economics department, and co-authored books with HLS professors as research assistants. Another advantage of being in the JD/MBA program is the ability to create... View Details
  • 12 Jul 2016
  • First Look

July 12, 2016

estimates can inform ongoing policy discussions on both sides of the Atlantic about the economic implications of biosimilar policies. Harvard... View Details
Keywords: Sean Silverthorne
  • 27 Oct 2002
  • Research & Ideas

Want a Happy Customer? Coordinate Sales and Marketing

Down The final two items are very important, but very subtle: the informal social system and the people who populate the organization. Typically the field force is made up of... View Details
Keywords: by Benson Shapiro
  • 02 Mar 2021
  • HBS Case

The Tulsa Massacre: Is Racial Justice Possible 100 Years Later?

many people to acknowledge the systemic racism that pervades American society. Mihir Desai, the Mizuho Group Professor at Harvard Business School and Professor of Law at Harvard Law School, was inspired to... View Details
Keywords: by Michael Blanding
  • Web

Globalization - Faculty & Research

competition, and earnings management affect mean reversion in accounting return on assets. Using a sample of 48,465 unique firms from 49 countries, we find that accounting returns mean revert faster in countries where there is more... View Details
  • Web

RGE Report - Race, Gender & Equity

for board leaders. [...] Read more 14 May 2025 Rewiring the Workplace: Behavioral Economics and the Future of Inclusive Organizations Addressing systemic inequality is a... View Details
  • Web

Marketing Awards & Honors - Faculty & Research

the 2021 American Statistical Association Best Doctoral Dissertation Proposal Competition (Marketing Section). Shunyuan Zhang : Nominated with Magie Cheng for the 2021 Workshop on Information Systems and... View Details
  • 02 Aug 2016
  • First Look

August 2, 2016

same behaviors described as “random behaviors.” Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=51401 Financial Regulation in a Quantitative Model of the Modern Banking System By: Begenau,... View Details
Keywords: Sean Silverthorne
  • 18 Dec 2012
  • First Look

First Look: December 18

discounting is robust to various controls for unobserved proposal quality and alternative explanations. Additional tests suggest information effects rather than strategic effects account for the novelty penalty. Only a minority View Details
Keywords: Carmen Nobel
  • 08 Feb 2024
  • Blog Post

African American Student Union Spotlight on Joint Degrees

Lead. In this role, I partnered with government agencies, nonprofits, and corporations to promote authoritative voter information across Google’s products. At what point did you decide to pursue an MBA/MPP program, and why? During my... View Details
  • 05 Apr 2004
  • Research & Ideas

Six Ways to Build Trust in Negotiations

in good faith, yet talks sometimes collapse because each side lacks trust in the other's competence and good intentions. One party might want to make a concession or share sensitive information in the hope View Details
Keywords: by Deepak Malhotra
  • December 2019
  • Case

Steemit: A New Social Media?

By: Ramon Casadesus-Masanell, Alexander White and Karen Elterman
This case discusses the alternative social media site Steemit, including the principles it was founded on in 2016 and the challenges it faced in 2019. Steemit was a blockchain-based platform that aimed to differentiate itself from other social media companies by... View Details
Keywords: Decision Making; Decisions; Voting; Economic Systems; Money; Fairness; Values and Beliefs; Goals and Objectives; Digital Platforms; Product Design; Design; Problems and Challenges; Network Effects; Motivation and Incentives; Social and Collaborative Networks; Reputation; Business Strategy; Competition; Internet and the Web; Social Media; Entertainment and Recreation Industry; United States; Virginia; New York (city, NY)
Citation
Educators
Purchase
Related
Casadesus-Masanell, Ramon, Alexander White, and Karen Elterman. "Steemit: A New Social Media?" Harvard Business School Case 720-428, December 2019.
  • Web

General Management Curriculum - Faculty & Research

decisions, the course examines the legal, ethical, and economic responsibilities of corporate leaders. It also teaches students about management and governance systems leaders... View Details
  • 10 Aug 2009
  • Research & Ideas

High Commitment, High Performance Management

values, strategy, and priorities sufficiently and often in person. And equally important, organizational silence prevails about barriers to effectiveness, commitment, and performance. This barrier makes the silent killers self-sealing and unchangeable. Q: The View Details
Keywords: by Martha Lagace
  • 07 Feb 2019
  • Book

How Big Companies Can Outrun Disruption

innovation strategy, design a system for creativity, and build up an enterprise’s cultural DNA. Pisano, the Harry E. Figgie, Jr. Professor of Business Administration, shares insights in our Q&A. Martha... View Details
Keywords: by Martha Lagace
  • 20 Sep 2016
  • First Look

September 20, 2016

possibility of erasing some of these civil rights gains. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=51647 Summer 2016 Journal of View Details
Keywords: Sean Silverthorne
  • 01 Jan 2017
  • News

Improving Health Care Delivery

through big data by offsetting the cost of collection and analysis and by tapping into the tremendous amount of existing medical information available. “I think HBS can be a... View Details
  • Forthcoming
  • Article

Engaging Customers with AI in Online Chats: Evidence from a Randomized Field Experiment

By: Shunyuan Zhang and Das Narayandas
We examine how artificial intelligence (AI) affected the productivity of customer service agents and customer sentiment in online interactions. Collaborating with a meal delivery company, we conducted a randomized field experiment that exploited exogenous variation in... View Details
Keywords: AI and Machine Learning; Customer Focus and Relationships; Performance Efficiency
Citation
Related
Zhang, Shunyuan, and Das Narayandas. "Engaging Customers with AI in Online Chats: Evidence from a Randomized Field Experiment." Management Science (forthcoming).
  • ←
  • 150
  • 151
  • …
  • 282
  • 283
  • →
ǁ
Campus Map
Harvard Business School
Soldiers Field
Boston, MA 02163
→Map & Directions
→More Contact Information
  • Make a Gift
  • Site Map
  • Jobs
  • Harvard University
  • Trademarks
  • Policies
  • Accessibility
  • Digital Accessibility
Copyright © President & Fellows of Harvard College.