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- All HBS Web
(594)
- News (159)
- Research (364)
- Multimedia (14)
- Faculty Publications (281)
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- 20 Dec 2017
- Lessons from the Classroom
How to Design a Better Customer Experience
wonderful experience,” says Thomke. He included GE Healthcare as an example of a company making a customer experience turnaround in a recently released learning exercise Designing Transformational Customer Experiences. The exercise helps... View Details
- 28 Mar 2012
- What Do You Think?
Are Factory Jobs Important to the Economy?
of a manufacturing plant—preferably one with a lot of heavy equipment. It's the backdrop for the message that a turnaround in American manufacturing employment (which is occurring, whatever the reason) is essential to the social as well... View Details
- 23 Nov 2021
- Research & Ideas
The Vinyl Renaissance: Take Those Old Records Off the Shelf
pre-pandemic and why? Kelleher: We averaged six weeks turnaround time on all projects in 2019, 12.5 weeks in 2020, and 27 weeks in 2021. Orders are bigger. If a machine part breaks and it takes us longer to get it, that means we’re down... View Details
- 22 Apr 2002
- Research & Ideas
Does Spirituality Drive Success?
personal example. "The turnaround was remarkable," he said. When asked about the how leaders could resolve the conflict in the Middle East, Rasul said, despite his being an "armchair quarterback," he would recommend... View Details
- 18 Apr 2000
- Research & Ideas
Learning in Action
organizational boundaries, and attend to customer and competitive needs. In 1988, the Timken Company, America's leading manufacturer of tapered roller bearings, embarked on a bold project to revolutionize the production process for manufacturing customized bearings... View Details
Keywords: by David A. Garvin
- 23 Jun 2003
- Research & Ideas
Psychology, Pathology, and the CEO
In recent years, I have been inside nearly two dozen turnaround situations, in various stages of progress, in which new leaders were bringing distressed organizations back from the brink of failure and setting them on a healthier course.... View Details
Keywords: by Rosabeth Moss Kanter
- 06 Dec 2013
- Op-Ed
HBS Faculty Remember Nelson Mandela
Professor of Business Administration: Don't just mourn Nelson Mandela. Learn to be Nelson Mandela. He was the consummate turnaround leader. As the first democratically-elected president of post-apartheid South Africa, he took on and... View Details
- 03 Apr 2007
- First Look
First Look: April 3, 2007
and continued thought the successful turnaround under her successor, Mark Hurd. As such, special focus is given to the individual board personalities and their conflicts over this time in order to fully explore the environment in which... View Details
Keywords: Martha Lagace
- 27 Sep 2004
- Research & Ideas
How Leaders Build Winning Streaks
turnaround of the Anaheim Mighty Ducks in the 2002-2003 season? Was it Paul Pressler as head of Disney Sports, because he got investment funds from Disney CEO Michael Eisner and then hired Bryan Murray? Was it Bryan Murray as the general... View Details
Keywords: by Rosabeth Moss Kanter
- 01 Mar 2010
- Op-Ed
A Golden Opportunity for Ford and GM
and marketing. He also put himself on the firing line, publicly taking ownership for GM's turnaround and appearing in a series of advertisements challenging consumers to compare GM autos with its competitors. Glimmers of Ford's and GM's... View Details
- 24 Oct 2005
- Research & Ideas
Building an IT Governance Committee
important. We recommend that the IT governance group be made up of independent directors, as is the case with audit and compensation committees. Chairmanship is also critical. For firms in support, factory, or turnaround modes, the... View Details
Keywords: by Richard Nolan & Warren McFarlan
- 07 May 2013
- First Look
First Look: May 7
and the concentration of the certification industry. We also analyze the possibility that certifiers opt for a quick turnaround time at the expense of a lower accuracy. Finally, we investigate the opportunity of regulating transparency. ... View Details
Keywords: Carmen Nobel
- 21 Dec 2015
- Op-Ed
Without Immigrants, We Wouldn't Have Google
internet-related services that helped one of the largest technology companies in the world make the turnaround of the century. How did Wladawsky-Berger get there in the first place? In the late 1950s, at the age of 15, he emigrated with... View Details
- 05 Nov 2024
- Book
Building the Road to 'Small Business Utopia' with AI and Fintech
evidence suggests the opposite. If new intelligence is developed that will help them succeed, small businesses will find a way to adopt it. Small businesses are hungry for new solutions. They responded so positively to the early fintechs’ quick View Details
- 18 Apr 2005
- Research & Ideas
Selling Luxury to Everyone
lifespan in the fashion industry. "What used to be a six-month turnaround in fashion is now six weeks," she said. Morse said his company is competing with an ever-more crowded market in cosmetics, a high-margin business that has... View Details
- 13 Dec 2004
- Research & Ideas
How Leaders Create Winning Streaks
turn, winning breeds greater confidence and raises the company to an even higher level. Building organizational confidence, especially in turnaround situations where organizations have been on losing streaks, is the work of leaders.... View Details
Keywords: by Rosabeth Moss Kanter & Walter Kiechel
- 13 Jul 2010
- First Look
First Look: July 13
firm boundary. Download the paper: http://www.hbs.edu/research/pdf/10-104.pdf Cases & Course MaterialsThe HLB Turnaround Lynda M. Applegate, Bhaskar Chakravorti, and Laura WinigHarvard Business School Case 810-023 Ford Pearson has... View Details
Keywords: Martha Lagace
- 01 May 2006
- Research & Ideas
What Companies Lose from Forced Disclosure
payoff than the firm. In our model, the horizon mismatch occurs because managers take actions based on longer-term consequences than the firm cares about. That is, the firm's preferred actions are myopic relative to the manager's career. For example, a troubled firm... View Details
- 06 Oct 2011
- What Do You Think?
How Will the ‘Moneyball Generation’ Influence Management?
dashboard, "indirect goals" that help predict and explain financial performance beyond the "direct goal" of profit. These might include the speed of aircraft turnaround in the airline industry, the conversion rate of... View Details
Keywords: by James Heskett
- 16 Apr 2001
- Research & Ideas
Making the Most of Government Upheaval
the organizations they studied responded to their post-reform competitive environments in roughly four stages: Stage I: Turnaround and Catch-up. Recognizing that their efficiency and quality levels were far below those of world-class... View Details
Keywords: by Nancy O. Perry