tactics - Publications - Faculty & Research

16 Nov 2021
HBS Case

How a Company Made Employees So Miserable, They Killed Themselves

Markets Unit at HBS. The cases hold a crucial lesson for business leaders: Tormenting workers can result in dire consequences. While the cases describe an extreme example, Montgomery wonders if the improper pressure tactics used at France... View Details

Keywords: by Michael Blanding

22 Nov 2011
First Look

First Look: November 22

PublicationsCompeting through Business Models Authors:Ramon Casadesus-Masanell and Joan E. Ricart Publication:In Handbook of Research on Competitive Strategy, edited by Giovanni Battista Dagnino. Edward Elgar Publishing, forthcoming An abstract is unavailable at this... View Details

Keywords: Sean Silverthorne

17 Jan 2023
In Practice

8 Trends to Watch in 2023

As 2023 begins, businesses and employees face an uncertain economy and labor market, as the twin dilemmas of inflation and interest rates weigh on forecasts. Harvard Business School faculty share the top trends that they believe will shape the workplace and markets... View Details

Keywords: by Avery Forman

Web

Sample Class - Christensen Center for Teaching & Learning

Guidelines for Effective Observation of Case Instructors In-Class Assessment of Discussion-Based Teaching Questions for Class Discussions Teaching Quantitative Material Strategies and Tactics for Sensitive Topics View Details

Web

Publications - Institute For Strategy And Competitiveness

(VBHC) agenda. They do so for different reasons, using different foundations, and variations on the tools and tactics to effect their strategic goals. The role of governments,... 01 Jul 2020 Article Assessing the Training Costs and Work... View Details

13 May 2013
Research & Ideas

How to Spot a Liar

Want to know if someone's lying to you? Telltale signs may include running of the mouth, an excessive use of third-person pronouns, and an increase in profanity. These are among the findings of a recent study that delves into the language of deception, detailed in the... View Details

Keywords: by Carmen Nobel

29 Jan 2014
Working Paper Summaries

The Rising Cost of Consumer Attention: Why You Should Care, and What You Can Do about It

Keywords: by Thales S. Teixeira

Web

Preparing to Teach - Christensen Center for Teaching & Learning

Preparation Guidelines for Effective Observation of Case Instructors In-Class Assessment of Discussion-Based Teaching Questions for Class Discussions Teaching Quantitative Material Strategies and Tactics for Sensitive Topics View Details

Web

Skydeck - Alumni

Geek Girl became a Netflix hit—and what it tells us about success in the streaming era Basket Chase Baskits president and CEO Robin Kovitz (MBA 2007) on the tactics and the trials of her “acquisition entrepreneurship” journey Quantum Leap... View Details

07 Jul 2008
Research & Ideas

Innovation Corrupted: How Managers Can Avoid Another Enron

defraud shareholders had already entered guilty pleas. Skilling and Lay argued that these 15 plea bargainers were all honest men who had been bullied into false confessions by the "witch hunt" tactics of the Justice Department.... View Details

Keywords: by Martha Lagace; Energy; Utilities

08 Mar 2019
Research & Ideas

Seven Negotiation Lessons from Amazon's HQ Disaster in Queens

As Amazon’s stunning pullout from New York fades into the news archives, its potent lessons for business negotiators risk being lost. Highly promising deals in diffuse multiparty settings with many potential spoilers, like Amazon’s planned headquarters in Queens, often... View Details

Keywords: by James K. Sebenius; Real Estate; Construction

24 Apr 2018
Op-Ed

Op-Ed: What Mark Zuckerberg Can Learn About Crisis Leadership from Starbucks

it are not representative of our Starbucks mission and values.” In contrast, Zuckerberg ducked the spotlight for five days and even then tried to shift the argument away from data privacy. In terms of public support, this tactic backfired... View Details

Keywords: by Bill George; Technology; Food & Beverage

30 Jun 2014
Lessons from the Classroom

The Role of Emotions in Effective Negotiations

A simple view of negotiation presents a cold transaction between what one person has and what the other person is willing to pay for it. If the price is right, the deal gets done. As anyone who has recently bought a car or sold a house knows, however, negotiations are... View Details

Keywords: by Michael Blanding; Entertainment & Recreation; Sports

19 Dec 2022
Research & Ideas

What Motivates People to Give Generously—and Why We Sometimes Don't

because you feel obligated. There are tactics that you can use to increase giving in, in the short-term, but it’s always important to consider the effects of this short-term success on people’s feelings toward that charity, in the... View Details

Keywords: by Jen McFarland Flint, HBS Alumni Bulletin

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Topics - HBS Working Knowledge

(9) Nationality (2) Natural Disasters (4) Natural Environment (204) Negotiation Deal (1) Negotiation Offer (1) Negotiation Participants (1) Negotiation Preparation (3) Negotiation Process (4) Negotiation Style (4) Negotiation Tactics (15)... View Details

15 Nov 2022
Book

Stop Ignoring Bad Behavior: 6 Tips for Better Ethics at Work

also advising the government—the drug-regulation division of the US Food and Drug Administration—on how to strengthen its oversight of pharma. In addition to this alleged conflict of interest, McKinsey recommended questionable sales View Details

Keywords: by Pamela Reynolds

April 2017
Article

BATNAs in Negotiation: Common Errors and Three Kinds of 'No'

By: James K. Sebenius

The Best Alternative to a Negotiated Agreement (“BATNA”) concept in negotiation has proven to be immensely useful. In tandem with its value in practice, BATNA has become a wildly successful acronym (with more than 14 million Google results). But the initial... View Details

Keywords: Agreements and Arrangements; Negotiation Tactics

Citation

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August 2000 (Revised December 2014)
Background Note

Negotiation Analysis: An Introduction

By: Michael A. Wheeler

Provides an overview of the seven elements of negotiation analysis. These elements include BATNAs (nonagreement walk-aways), parties, interests, value-creation, barriers to agreements, power, and ethics. Illustrations are drawn from a range of contexts (from buying a... View Details

Keywords: Framework; Negotiation Tactics; Negotiation Preparation