retailing - Publications - Faculty & Research

July–August 2000
Article

Rocket-Science Retailing Is Almost Here: Are You Ready?

By: Marshall L. Fisher, A. Raman and Anna McClelland

Keywords: Science; Sales

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September 1988 (Revised November 1988)
Case

Watt Group: Consumer Product and Retailing Doctors (A)

By: Ray A. Goldberg

Keywords: Marketing; Brands and Branding

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05 Nov 2020
Video

Entrepreneurial Opportunities in a Post-COVID World: The Future of Retail & E-Commerce

June 2022 (Revised October 2022)
Background Note

Digital Commerce and Delivery: Preparing Food and Retail Value Chains for a 50-50 World

By: William R. Kerr, Daniel O'Connor, Paige Boehmcke and Will Ensor

Increasing digitalization of grocery retail and quick commerce reveals insights about managing complex supply chains at scale and shifting revenue streams from product sales to data monetization. How are the roles of retailers changing? What happens if marginal cost... View Details

Keywords: Grocery Delivery; Grocery; Digitalization; Fulfillment; Delivery; Supply Chain; Disruption; Food; Supply Chain Management; Market Design; Trends; Value Creation; Goods and Commodities; Customer Value and Value Chain; Digital Transformation; Retail Industry; Retail Industry; United States; China

Citation

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22 Jan 2001
Research & Ideas

Control Your Inventory in a World of Lean Retailing

while sales for 43-regular vary as much as four times the average demand. A rare size, such as 43-long, would vary even more. To satisfy retail customers, the manufacturer must hold a proportionately larger inventory of 43-regular, even... View Details

Keywords: by Frederick H. Abernathy, John T. Dunlop, Janice H. Hammond & David Weil; Consumer Products

06 May 2015
News

Two Retail Veterans Take Aim at Amazon’s E-Commerce Reign

Keywords: Nonstore Retailers; Nonstore Retailers

19 Jan 2021
Working Paper Summaries

The Value of Descriptive Analytics: Evidence from Online Retailers

Keywords: by Ron Berman and Ayelet Israeli; Retail; Retail

Other Unpublished Work

Cross Sectional Analysis of Phantom Products at Retail Stores

By: Zeynep Ton and Ananth Raman

Keywords: Distribution; Logistics; Retail Industry

Citation

07 Jul 2020

Diverse Perspectives Series: Women in Retail and Consumer Goods

Please join faculty member Dr. Jill Avery as she moderates a panel of HBS women making a difference in the retail and consumer goods space. Learn about their experiences and how HBS has played a role in their journeys. View Details

November 2019
Teaching Note

JD: Envisioning the Future of Retail (A) and (B)

By: Feng Zhu and Shirley Sun

Teaching Note for HBS Nos. 618-051 and 619-079. View Details

Keywords: E-commerce

Citation

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July 28, 2004
Article

Generic Dispensing and Substitution in Mail and Retail Pharmacies

By: Marta Wosinska and Robert S. Huckman

Keywords: Health; Sales; Pharmaceutical Industry

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January – February 2011
Article

'Bricks and Clicks': The Impact of Product Returns on the Strategies of Multichannel Retailers

By: Elie Ofek, Zsolt Katona and Miklos Sarvary

The Internet has increased the flexibility of retailers, allowing them to operate an online arm in addition to their physical stores. The online channel offers potential benefits in selling to customer segments that value the convenience of online shopping, but it also... View Details

Keywords: Price; Profit; Marketing Channels; Consumer Behavior; Online Technology; Retail Industry

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June 2003
Article

The Impact of Frequent Shopper Programs in Grocery Retailing

By: Rajiv Lal and David E. Bell

Keywords: Sales; Customer Focus and Relationships

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29 Dec 2021
News

Should Retailers Split E-Commerce From Stores? A High-Level Debate

20 May 2016
News

How Retailers & Consumers Benefit from MAP Policy Enforcement

21 Jan 2020
Research & Ideas

Lessons for Retailers from the Rebirth of Indie Bookstores

As big box bookstores Barnes & Noble and Borders spread across the landscape in the 1990s, retail observers sounded the death knell for small, independent booksellers. But they had no idea of the onslaught that was coming. Amazon.com... View Details

Keywords: by Michael Blanding; Entertainment & Recreation

2017
Working Paper

Cellophane, the New Visuality, and the Creation of Self-Service Food Retailing

By: Ai Hisano

This working paper examines how innovations in transparent packaging, specifically cellophane in the mid-twentieth century United States, helped retailers create full self-service merchandising systems, including selling perishable food. While self-service stores began... View Details

Keywords: Food; Product Marketing; Business History; Food and Beverage Industry; United States

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