Publications

12 Aug 2020
Research & Ideas

Why Investors Often Lose When They Sue Their Financial Adviser

them more aware of misdeeds.” During arbitration, claimants and brokerages rank their preferred arbitrators from a random Finra-generated list, striking ones that might side with the opposing party. Brokerages typically tap into vast... View Details

Keywords: by Danielle Kost; Financial Services

28 Jan 2008
Research & Ideas

Billions of Entrepreneurs in China and India

salt, it is said that about 50-plus million Chinese and 20-plus million Indians live outside their home countries. India's tendency to shun its diaspora must rank as among the most disastrous decisions made by a nation in modern times:... View Details

Keywords: by Martha Lagace

01 Oct 2021
Research & Ideas

Dying to Lead: How Reaching the Top Can Kill You Sooner

about these findings? Yes and no, says Nicholas. While the harmful effects of GE’s high-level jobs may appear worrisome to people currently working in the upper ranks of their companies, not every organization or industry may see the same... View Details

Keywords: by Jay Fitzgerald

2008
Article

Industrial Specialization and Regional Clusters in the Ten New EU Member States

By: Orjan Solvell, Christian H.M. Ketels and Goran Lindqvist

Purpose—The purpose of this paper is to provide an analysis of regional concentration patterns within ten new European Union (EU) member states, EU10, and make comparisons with EU15 and the US economy.
Design/methodology/approach—Industrial... View Details

Keywords: Geographic Location; Policy; Employment; Industry Clusters; Industry Structures; European Union; United States

Find at Harvard

01 Jun 2015
Research & Ideas

The Surprising Benefits of Oversharing

hall from John, has studied the ways in which organizations hide information from consumers-sometimes duplicitously. In a previous paper about U.S. News & World Report college rankings of MBA programs, for example, he found a strong... View Details

Keywords: by Michael Blanding

01 Apr 2013
Research & Ideas

First Minutes are Critical in New-Employee Orientation

the new call agents completed an exercise ranking the individual strengths they would exhibit if stranded on a life raft at sea; they also spent time considering how their responses might differ from their colleagues'. Then, the agents... View Details

Keywords: by Carmen Nobel; Web Services; Service; Telecommunications

February 2011
Case

Jamie Turner at MLI, Inc.

By: John J. Gabarro and Colleen Kaftan

The case describes the evolution of an interpersonal mismatch between a previously successful manager, Jamie Turner, and his new boss, Pat Cardullo. Turner, a 32-year-old MBA graduate, has been recruited by Cardullo to be vice president of marketing and sales at Modern... View Details

Keywords: Communication; Interpersonal Relations; Superior ＆ Subordinate; Micro Organizational Behavior; Performance Management; Personal Strategy ＆ Style; Management Style; Conflict Management; Interpersonal Communication; Employee Relationship Management; Rank and Position; Performance; Communication Strategy; Personal Development and Career; Acquisition; Distribution Industry; Consumer Products Industry; San Diego; Chicago

27 Nov 2006
What Do You Think?

What’s to Be Done About Performance Reviews?

interview than the interviewee." According to Wally Bock, "When I conducted research I found that the more effective supervisors spent the bulk of their performance evaluation meeting time talking about the future." Forced View Details

Keywords: by Jim Heskett

25 Oct 2010
HBS Case

Tesco’s Stumble into the US Market

its US management ranks mostly with British expats instead of hiring locally. How did that strategy work for them? What can we all learn? A: Tesco established Fresh & Easy as a greenfield investment rather than acquiring or joint... View Details

Keywords: by Sean Silverthorne; Retail

February 1998 (Revised May 2007)
Case

Airborne Express

By: Jan W. Rivkin

In the wake of a highly successful quarter, senior managers of Airborne Express, the third largest player in the express mail industry, review the firm's competitive position. Airborne has survived, and recently prospered, in an industry with significant economies of... View Details

Keywords: Competition; Business Strategy; Partners and Partnerships; Global Strategy; Rank and Position; Service Industry

11 Aug 2008
Research & Ideas

Strategy Execution and the Balanced Scorecard

a company? A: The OSM is analogous to a military general's chief of staff. The general is responsible and accountable for developing the strategy to win wars and battles. But a general almost always has a chief-of-staff, often several View Details

Keywords: by Martha Lagace

16 Sep 2019
Research & Ideas

Crowdsourcing Is Helping Hollywood Reduce the Risk of Movie-Making

Since then, the list has snowballed into an annual list compiled by an invite-only group of some 250 or 300 producers, script readers, and other film executives, who each nominate 10 scripts. The list’s creator then ranks the films by... View Details

Keywords: by Michael Blanding; Motion Pictures & Video

14 Apr 2022
Op-Ed

Let’s Move Forward from COVID—Without Forgetting What We’ve Learned

lecturer in the Technology and Operations Management Unit at Harvard Business School. MaShon Wilson is a technology operations leader and former management consultant, specializing in growth strategy and operational efficiency. Gibson and Wilson both served as officers... View Details

Keywords: by Hise O. Gibson and MaShon Wilson

20 Apr 2021
Book

A Simple Question That Can Guide Companies to Epic Success

Oberholzer-Gee, the Andreas Andresen Professor of Business Administration. “No wonder these businesses end up receiving rave reviews and loyal customers.” "If a US company that ranked 50th today jumped to 40th next year, its return on... View Details

Keywords: by Danielle Kost

27 Sep 2021
Research & Ideas

Managers, Your Employees Don’t Want to Be Facebook ‘Friends’

colleagues and managers online, fearing that the connection could come with career risks, according to a recent study in the Academy of Management Journal. The study—OMG! My Boss Just Friended Me: How Evaluations of Colleagues’ Disclosure, Gender, and View Details

Keywords: by Rachel Kim Raczka

September 2006 (Revised March 2010)
Case

Teva Pharmaceutical Industries, Ltd

By: Tarun Khanna, Krishna G. Palepu and Claudine Deborah Madras

How do companies develop a strategy that is both low-cost and differentiated without becoming squeezed in the middle? Describes how Teva, Israel's first and largest multinational, achieved its globally dominant position in generic pharmaceuticals, an industry that has... View Details

Keywords: Multinational Firms and Management; Emerging Markets; Rank and Position; Competitive Strategy; Pharmaceutical Industry; India; Israel