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    Dutch Leonard

    Herman B. ("Dutch") Leonard is Eliot I. Snider and Family Professor of Business Administration at the Harvard Business School and the George F. Baker, Jr. Professor of Public Sector Management at Harvard University's John F. Kennedy School of Government. In... View Details

    Keywords: nonprofit industry; nonprofit industry; nonprofit industry; nonprofit industry; nonprofit industry
    • Article

    Strategies and Tactics in NGO-Government Relations: Insights from Slum Housing in Mumbai

    By: Ramya Ramanath and Alnoor Ebrahim
    Relationships between nongovernmental organizations (NGOs) and government agencies have been variously described in the nonprofit literature as cooperative, complementary, adversarial, confrontational, or even co-optive. But how do NGO-government relationships emerge... View Details
    Keywords: Cooperative Ownership; Housing; Corporate Strategy; Business and Government Relations; Organizational Change and Adaptation; Nonprofit Organizations; Change Management; Business Strategy; Growth and Development; Non-Governmental Organizations; Accommodations Industry; Mumbai
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      Richard G. Hamermesh

      Richard Hamermesh was the MBA Class of 1961 Professor of Management Practice at the Harvard Business School. While at HBS Richard served as co-chair of the HBS Healthcare... View Details

      Keywords: health care
      • 14 Nov 2023
      • What Do You Think?

      Do We Underestimate the Importance of Generosity in Leadership?

      (AdobeStock/Kostiantyn) There are numerous studies of character traits in leaders. Human resource experts have advised us on what to look for in those who would be potential leaders. Management development focuses on behaviors that build... View Details
      Keywords: by James Heskett
      • 09 Feb 2021
      • News

      For a more equitable recovery, corporations must stop using a college degree as a proxy for ability

      • 16 Feb 2016
      • Working Paper Summaries

      Diversity and Team Performance in a Kenyan Organization

      Keywords: by Benjamin Marx, Vincent Pons, and Tavneet Suri; Public Administration; Public Relations
      • 2008
      • Chapter

      Conceptual Foundations of the Balanced Scorecard

      By: Robert S. Kaplan

      David Norton and I introduced the Balanced Scorecard in a 1992 Harvard Business Review article. The article was based on a multi-company research project that studied performance measurement in companies whose intangible assets played a central role in value... View Details

      Keywords: Balanced Scorecard; Management Systems; Measurement and Metrics; Performance Improvement; Strategy
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        Monique Burns Thompson

        Monique Burns Thompson is an accomplished social entrepreneur who returns to HBS (class of 1993) and brings her twenty years of successful start-up and organizational leadership experience to her research and teaching at HBS.  She has led as a co-founder, President,... View Details

          James L. Heskett

          James L. Heskett is UPS Foundation Professor Emeritus at the Harvard Business School and author of his latest book, With From Within: Build Organizational Culture for Competitive... View Details

          • March 2002
          • Case

          Mark Taper Forum (A)

          The Mark Taper Forum, a regional nonprofit theatre in Los Angeles, has discovered and produced a highly acclaimed play entitled Angles in America. Because of the play's success, for-profit theatres on Broadway in New York have become extremely interested in... View Details
          Keywords: Business or Company Management; Nonprofit Organizations; For-Profit Firms; Decision Choices and Conditions; Theater Entertainment; Los Angeles
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            Lynda M. Applegate

            Lynda M. Applegate is a Baker Foundation Professor at HBS and is Chair of the Advisory Committee for Harvard University’s Masters Degree of Liberal Arts in Finance and Management at the Harvard University Extension School.  She has also played a... View Details

            • November 1996 (Revised April 1999)
            • Case

            United Way of Southeastern New England (UWSENE)

            By: Robert S. Kaplan and Ellen L. Kaplan / RA
            A regional United Way organization, a nonprofit already active in total quality management, implements a Balanced Scorecard to link its strategic planning objectives with day-to-day operations, and is able to translate its vision and strategy into objectives and... View Details
            Keywords: Balanced Scorecard; Nonprofit Organizations; Governing and Advisory Boards; Strategy; United States
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              Frances X. Frei

              Frances Frei is a Professor of Technology and Operations Management at Harvard Business School. Her research investigates how leaders accelerate performance and design for excellence in leadership, strategy, and operations. She regularly advises senior executives... View Details

              Keywords: management consulting; management consulting; management consulting; management consulting; management consulting; management consulting; management consulting; management consulting; management consulting; management consulting; management consulting; management consulting; management consulting; management consulting; management consulting; management consulting
              • August 2024
              • Case

              Pioneering Pain Management: CWC Alliance Combats the Opioid Epidemic

              By: Susanna Gallani, Karen L. Sedatole and Sarah Mehta
              Set in March 2024, this case is about CWC Alliance (CWC), a nonprofit working to prevent opioid addiction in the U.S. Founder Cammie Wolf Rice launched CWC in 2018 after her son, Christopher Wolf, died of a heroin overdose. Wolf’s dependence on opioids stemmed from a... View Details
              Keywords: Health Care and Treatment; Innovation and Invention; Jobs and Positions; Nonprofit Organizations; Expansion; Growth and Development Strategy; Service Delivery; Mission and Purpose; Health Industry; United States; Georgia (state, US); Atlanta
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                Suraj Srinivasan

                Suraj Srinivasan is the Philip J. Stomberg Professor of Business Administration, a member of the Accounting and Management faculty unit, and chair of the View Details

                Keywords: accounting industry; financial services
                • July–August 2008
                • Article

                Interview with a Quality Leader: Regina E. Herzlinger on Consumer-Driven Healthcare

                By: Regina E. Herzlinger
                Regina E. Herzlinger is the Nancy R. McPherson Professor of Business Administration Chair at the Harvard Business School, Cambridge, MA. She received her bachelor's degree from MIT and her doctorate from the Harvard Business School The first woman to be tenured and... View Details
                Keywords: Consumer-driven Health Care; Health Care and Treatment; Health Industry
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                • 01 Aug 2007
                • Op-Ed

                Company Town: Fixing Corrupt Governments

                and graft means that citizens are cheated out of a fair government that operates efficiently and in the public interest. It's time to consider a radical idea: Corporations and nonprofit groups, in addition to individuals, should be... View Details
                Keywords: by Eric Werker
                • 2005
                • Book

                Gifts of Time and Money: The Role of Charity in America's Communities

                By: Arthur C. Brooks
                Policymakers, civic leaders, and scholars have increasingly focused their attention over the last decade-and-a-half on the importance of voluntary participation in civil society. From George H. W. Bush's Thousand Points of Light to Bill Clinton's AmeriCorps to George... View Details
                Keywords: Volunteering; Philanthropy and Charitable Giving; Society; United States
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                • June 2006 (Revised January 2007)
                • Case

                Dana Hall: Funding a Mission (A)

                By: F. Warren McFarlan, Herman B. Leonard and Melissa Tritter
                Dana Hall is a private all-girls school in New England facing a crisis in its mission. As social norms shift away from single-sex education, the school's enrollment is falling and deficits are becoming the norm. At the same time, the modern vision for girls' education... View Details
                Keywords: Crisis Management; Financing and Loans; Nonprofit Organizations; Mission and Purpose; Strategic Planning; Education Industry; England
                Related
                • January 2003 (Revised January 2007)
                • Case

                Guide Dogs for the Blind Association

                By: Allen S. Grossman, Jane Wei-Skillern and Kristin Lieb
                In 2002, Guide Dogs for the Blind Association, the recognized world leader in the breeding and training of guide dogs, was in the midst of broadening its reach and providing additional mobility services. Chief Executive Geraldine Peacock was concerned that systemic... View Details
                Keywords: Transition; Growth and Development Strategy; Resource Allocation; Organizational Change and Adaptation; Programs; Networks; Nonprofit Organizations; Competitive Strategy
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