knowledge workers - Publications - Faculty & Research

08 Jul 2015
What Do You Think?

Do Americans Work Too Much and Think About Work Too Little?

recognized Robert E. Downing's advice that we may need to define work before asking the question. For knowledge workers, "it is very difficult to determine when the workers are actually working Maybe we... View Details

Keywords: by James Heskett; Financial Services

05 Feb 2019
First Look

New Research and Ideas, February 5, 2019

case:https://hbsp.harvard.edu/product/818043-PDF-ENG Harvard Business School Case 618-044 ZBJ: Building a Global Outsourcing Platform for Knowledge Workers (A) ZBJ.com (ZBJ), an online platform that connects... View Details

Keywords: Dina Gerdeman

14 May 2008
Research & Ideas

Getting Down to the Business of Creativity

asked to refrain from discussing the diary content with colleagues.) By the end of the study, Amabile and Kramer had collected nearly 12,000 entries, what she describes as a “wonderful treasure trove of data.” "We have a window into how concrete events affected... View Details

Keywords: by Julia Hanna; Retail; Apparel & Accessories; Fashion; Entertainment & Recreation

16 Oct 2006
Research & Ideas

Report from China: The New Entrepreneurs

workers there. Was that a surprise? A: Again, bear in mind that we met a very limited and select group of people. I think different faculty had different reactions based on our initial personal expectations, but given the high quality of... View Details

Keywords: by Sean Silverthorne

07 Jul 2003
Research & Ideas

The Organizational Model for Open Source

the open source community are often intrinsically motivated. It is important to realize, however, that hackers are a diverse group. I have interviewed hobbyists, students, academics, software professionals, and government workers who... View Details

Keywords: by Mallory Stark

27 Jan 2003
Research & Ideas

New Cluster Mapping Project Helps Companies Locate Facilities

with HBS Working Knowledge editor, Sean Silverthorne, Porter discusses the importance of cluster research and the value of the CMP. Silverthorne: How can data from the Cluster Mapping Project help corporations make better location... View Details

Keywords: by Sean Silverthorne

20 Feb 2018
First Look

First Look at New Research and Ideas, February 20, 2018

C-Suite and the CEO what internal and external stakeholders are thinking and how this may affect corporate image in terms of credibility, confidence, trust, relationship, and reputation. In short, the new CCO must understand both the science and the art of... View Details

Keywords: Sean Silverthorne

03 Apr 2012
First Look

First Look: April 3

goal of residency training. The Confederacy of Heterogeneous Software Organizations and Heterogeneous Developers: Field Experimental Evidence on Sorting and Worker Effort Authors:Kevin J. Boudreau and Karim R. Lakhani Publication:In The... View Details

Keywords: Carmen Nobel

01 Feb 2000
Research & Ideas

Keeping Track: Performance Measurement, Control & Strategy

professor Robert Simons has been adding to that body of knowledge and practice through an extensive research agenda that has resulted in numerous books, articles, and case studies. Working Knowledge editor... View Details

Keywords: Re: Robert Simons

27 Sep 2010
Research & Ideas

Customer Experts Lose Influence When Teams are Pressured

are you working on now? A: I'm continuing my broader research efforts to understand how the design of knowledge-intensive work affects teamwork, collaboration innovation, and ultimately performance. For example, I'm writing an empirical paper examining what resources... View Details

Keywords: by Sarah Jane Gilbert

20 Jul 2015
Research & Ideas

Globalization Hasn’t Killed the Manufacturing Cluster

R&D and engineering. The region is now producing an estimated 90 percent of women's luxury shoes that sell for $500 or more per pair. Why Clusters Still Work The cluster's success is largely due to a lead firm acting as what Pisano calls a View Details

Keywords: by Roberta Holland; Manufacturing; Apparel & Accessories; Fashion

22 Aug 2011
Research & Ideas

Getting to Eureka!: How Companies Can Promote Creativity

Amabile spearheaded a study of more than 200 knowledge workers over a three-year period, asking them to keep journal entries of their successes and frustrations at work. What she found was unexpected: It... View Details

Keywords: by Michael Blanding

16 Aug 2024
In Practice

Election 2024: What's at Stake for Business and the Workplace?

Ahead of the Democratic National Convention, HBS Working Knowledge gathered insights from Harvard Business School faculty about what’s at stake for companies, and how the election might impact workplaces. They offer an assessment as the... View Details

Keywords: by Rachel Layne

02 Jan 2012
Research & Ideas

Most Popular Articles of 2011

badly. Other apparent areas of interest in the last 12 months included corporate social responsibility, marketing techniques, and, of course, the ubiquitous Lady Gaga. Here are the Top 10 most-read articles and 10 most-read working papers that appeared in HBS Working... View Details

Keywords: by Staff

19 Jan 2022
In Practice

7 Trends to Watch in 2022

hiring in order to attract a sufficient number of applicants to meet their needs. They will also need to relax the many superfluous conditions they have applied in evaluating job seekers. Abandoning business models based on the assumption that low-wage View Details

Keywords: by HBS News

11 May 2020
Op-Ed

Immigration Policies Threaten American Competitiveness

It is no secret that immigration has reshaped American innovation. Immigrants are the backbone of America’s most innovative industries, provide a quarter of our patent applications, and are numerous among our science and engineering superstars. Taken from World... View Details

Keywords: by William R. Kerr

12 Sep 2006
First Look

First Look: September 12, 2006

dynamic strategy that can be employed by firms capable of architectural innovation. The strategy involves using knowledge of the bottlenecks in an architecture together with the modular operator "splitting" to shrink the... View Details

Keywords: Sean Silverthorne

08 Dec 2008
Research & Ideas

Thinking Twice About Supply-Chain Layoffs

they are not executed well at the stores." Boots on the ground matter a lot. "When there aren't enough workers on the selling floor, it's those ‘boring supply-chain activities' that are affected first," Ton observes. "If employees are... View Details

Keywords: by Julia Hanna; Retail

13 Aug 2020
Research & Ideas

6 Ways to Support COVID-Weary Employees

workers to attend when sick, including work overload, lack of backup, and understaffing. Some occupational cultures have the same effect, glorifying “toughing it out” as an indicator of work commitment. Finally, we can’t discount the fact... View Details

Keywords: by Dina Gerdeman

06 Feb 2018
First Look

First Look at New Research and Ideas: February 6, 2018

Resource Management Review Cross-boundary Teaming for Innovation: Integrating Research on Teams and Knowledge in Organizations By: Edmondson, Amy C., and Jean-François Harvey Abstract—Cross-boundary teaming, within and across... View Details

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