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    • News  (27)
    • Research  (385)
  • Faculty Publications  (263)

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  • All HBS Web  (458)
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    • News  (27)
    • Research  (385)
  • Faculty Publications  (263)
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  • December 2000 (Revised May 2002)
  • Case

Reverend Jeffrey Brown: Cops, Kids and Ministers

By: Kathleen L. McGinn and Alexis Lefort
Introduces Reverend Jeffrey Brown, one of the cofounders of the Ten Point Coalition in Boston, Mass. The Ten Point Coalition, a group of ministers that worked to change the dynamics between the Boston Police Department and the kids on the street, was instrumental in... View Details
Keywords: Change; Civil Society or Community; Alliances; Interpersonal Communication; Power and Influence; Law Enforcement; City; Boston
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McGinn, Kathleen L., and Alexis Lefort. "Reverend Jeffrey Brown: Cops, Kids and Ministers." Harvard Business School Case 801-284, December 2000. (Revised May 2002.)
  • July 2021
  • Article

Do Interactions with Candidates Increase Voter Support and Participation? Experimental Evidence from Italy

By: Enrico Cantoni and Vincent Pons
We test whether politicians can use direct contact to reconnect with citizens, increase turnout, and win votes. During the 2014 Italian municipal elections, we randomly assigned 26,000 voters to receive visits from city council candidates, from canvassers supporting... View Details
Keywords: Campaigns; Candidates; Elections; Experiment; Political Parties; Turnout; Voting Behavior; Voting; Political Elections; Behavior; Interpersonal Communication; Italy
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Cantoni, Enrico, and Vincent Pons. "Do Interactions with Candidates Increase Voter Support and Participation? Experimental Evidence from Italy." Economics & Politics 33, no. 2 (July 2021): 379–402.
  • November 2006
  • Exercise

Sell Yourself!

By: Thomas J. Steenburgh and Michael I. Norton
Helps students develop an effective sales pitch for their greatest asset--themselves. Also, broadens their understanding of how salespeople sell products and services. Before class, students are asked to interview a potential employer and to develop a preliminary sales... View Details
Keywords: Marketing; Sales; Product; Service Operations; Interpersonal Communication; Personal Development and Career
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Steenburgh, Thomas J., and Michael I. Norton. "Sell Yourself!" Harvard Business School Exercise 507-045, November 2006.
  • July 2005 (Revised August 2008)
  • Background Note

Attorney-Client Privilege

By: Lynn S. Paine and Christopher Bruner
Provides a brief summary of the requirements of the attorney-client privilege--an important mechanism for protecting client confidences under U.S. law. Discusses the application of the privilege in a corporate context. View Details
Keywords: Business Ventures; Interpersonal Communication; Crime and Corruption; Law; Attorney and Client Relationships
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Paine, Lynn S., and Christopher Bruner. "Attorney-Client Privilege." Harvard Business School Background Note 306-013, July 2005. (Revised August 2008.)
  • October 14, 2019
  • Article

Cracking the Code of Sustained Collaboration

By: Francesca Gino
When most organizations strive to increase collaboration, they approach it too narrowly: as a value to cultivate—not a skill to teach. So they create open offices, talk up collaboration as a corporate goal, and try to influence employees through other superficial means... View Details
Keywords: Collaboration; Listening; Empathy; Feedback; Organizational Culture; Interpersonal Communication; Training; Programs
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Gino, Francesca. "Cracking the Code of Sustained Collaboration." Harvard Business Review 97, no. 6 (November–December 2019): 73–81.
  • 02 Jan 2013
  • What Do You Think?

Should We Rethink the Promise of Teams?

Summing Up Under what conditions do teams, introverts, and innovation go together? Properly structured and led, teams can support innovative thinking that depends on contributions from both extroverts and introverts. That's the consensus of respondents to this month's... View Details
Keywords: by James Heskett
  • January 2024
  • Case

Mariam Braimah: Designing a Career in Tech

By: Lakshmi Ramarajan, Hannah Riley Bowles and Michael Norris
In 2022, Mariam Braimah, a digital designer working at Netflix, is considering the next move in her career. She has spent several years at Netflix, and in her spare time, using her savings, has founded a design-focused fellowship program and a consumer insights company... View Details
Keywords: Business Startups; Interpersonal Communication; Entrepreneurship; Personal Development and Career; Power and Influence; Technology Industry; Nigeria; United States; New York (city, NY); San Francisco
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Ramarajan, Lakshmi, Hannah Riley Bowles, and Michael Norris. "Mariam Braimah: Designing a Career in Tech." Harvard Business School Case 424-030, January 2024.
  • November 2007
  • Supplement

Differences at Work: Emily (C)

By: Sandra J. Sucher and Rachel Gordon
In Differences at Work: Emily (C) HBS Case No. 9-408-047 describes how the original email author apologizes to her acknowledging that his behavior was extremely inappropriate. While Emily accepts the apology, she still forwards the email on to her boss with a note... View Details
Keywords: Behavior; Working Conditions; Employees; Interpersonal Communication; Resignation and Termination
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Sucher, Sandra J., and Rachel Gordon. "Differences at Work: Emily (C)." Harvard Business School Supplement 408-047, November 2007.
  • March 2024
  • Article

What Makes Groups Emotional

By: Amit Goldenberg
When people experience emotions in a group, their emotions tend to have stronger intensity and to last longer. Why is that? This question has occupied thinkers throughout history, and with the use of digital media it is even more pressing today. Historically, attention... View Details
Keywords: Groups and Teams; Emotions; Cognition and Thinking; Interpersonal Communication
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Goldenberg, Amit. "What Makes Groups Emotional." Perspectives on Psychological Science 19, no. 2 (March 2024): 489–502.
  • December 2010
  • Article

The Hidden Advantages of Quiet Bosses

By: A. M. Grant, F. Gino and D. A. Hoffman
The article discusses research that identified situations where introverts are more apt to be effective leaders than extroverts. Although it is generally accepted that extroverts make the best leaders, the authors found that introverts can be better in unpredictable,... View Details
Keywords: Interpersonal Communication; Leadership; Management Style; Groups and Teams; Personal Characteristics
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Grant, A. M., F. Gino, and D. A. Hoffman. "The Hidden Advantages of Quiet Bosses." Harvard Business Review 88, no. 12 (December 2010).
  • June 2008
  • Case

Professors Sven Larson and Kenneth Carpenter (A)

By: James L. Heskett and Tor Askild Aase Johannessen
Professor Kenneth Carpenter has received word that he has inadvertently offended one of his students. He is pondering a possible response. View Details
Keywords: Interpersonal Communication; Higher Education; Learning; Teaching; Conflict and Resolution
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Heskett, James L., and Tor Askild Aase Johannessen. "Professors Sven Larson and Kenneth Carpenter (A)." Harvard Business School Case 908-408, June 2008.
  • 2012
  • Working Paper

FollowMe.IntDev.Com: International Development in the Blogosphere

By: Ryann Manning
This article explores online blogs as a new forum for discussing ideas and practices in international development. Based on a qualitative study of conversations that take place across multiple blogs, I conclude that the blogosphere combines features of a public sphere,... View Details
Keywords: Development Economics; Interpersonal Communication; Knowledge Acquisition; Experience and Expertise; Globalization; Blogs
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Manning, Ryann. "FollowMe.IntDev.Com: International Development in the Blogosphere." Harvard Business School Working Paper, No. 12-084, March 2012.
  • November 1997
  • Supplement

Washington Post Company,The: Conversation Between Katharine and Don Graham (Video)

By: Louis B. Barnes and John A. Davis
Presents a conversation between a mother and son about such issues as family business, going public, the son coming into the business, and succession. View Details
Keywords: Business Startups; Family Business; Interpersonal Communication; Management Succession; Going Public; Family and Family Relationships
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Barnes, Louis B., and John A. Davis. "Washington Post Company,The: Conversation Between Katharine and Don Graham (Video)." Harvard Business School Video Supplement 498-502, November 1997.
  • August 2020
  • Article

Workplace Knowledge Flows

By: Jason Sandvik, Richard Saouma, Nathan Seegert and Christopher Stanton
We conducted a field experiment in a sales firm to test whether improving knowledge flows between coworkers affects productivity. Our design allows us to compare different management practices and to isolate whether frictions to knowledge transmission primarily reside... View Details
Keywords: Knowledge Sharing; Interpersonal Communication; Employees; Performance Productivity; Sales; Motivation and Incentives
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Sandvik, Jason, Richard Saouma, Nathan Seegert, and Christopher Stanton. "Workplace Knowledge Flows." Quarterly Journal of Economics 135, no. 3 (August 2020): 1635–1680.
  • 2018
  • Chapter

How the Other Half Thinks: The Psychology of Advising

By: Hayley Blunden and Francesca Gino
This chapter integrates research on advice interactions, motivations for advising, and the psychological consequences of serving in an advisor role to develop a more comprehensive perspective on the psychology of advising. By connecting this work, which spans various... View Details
Keywords: Advice; Advice Giving; Advisor; Self-other; Helping; Interpersonal Communication; Cognition and Thinking; Social Psychology
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Blunden, Hayley, and Francesca Gino. "How the Other Half Thinks: The Psychology of Advising." Chap. 3 in The Oxford Handbook of Advice, edited by E.L. MacGeorge and L.M. Van Swol, 43–68. New York: Oxford University Press, 2018.
  • 2010
  • Working Paper

Dynamically Integrating Knowledge in Teams: Transforming Resources into Performance

By: Heidi K. Gardner, Francesca Gino and Bradley R. Staats
In knowledge-based environments, teams must develop a systematic approach to integrating knowledge resources throughout the course of projects in order to perform effectively. Yet, many teams fail to do so. Drawing on the resource-based view of the firm, we examine how... View Details
Keywords: Interpersonal Communication; Knowledge Sharing; Knowledge Use and Leverage; Performance Effectiveness; Quality; Groups and Teams; Risk and Uncertainty; Familiarity
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Gardner, Heidi K., Francesca Gino, and Bradley R. Staats. "Dynamically Integrating Knowledge in Teams: Transforming Resources into Performance." Harvard Business School Working Paper, No. 11-009, July 2010. (Revised September 2011.)
  • 2020
  • Working Paper

Topic Preference Detection: A Novel Approach to Understand Perspective Taking in Conversation

By: Michael Yeomans and Alison Wood Brooks
Although most humans engage in conversations constantly throughout their lives, conversational mistakes are commonplace— interacting with others is difficult, and conversation re-quires quick, relentless perspective-taking and decision making. For example: during every... View Details
Keywords: Natural Language Processing; Interpersonal Communication; Perspective; Decision Making; Perception
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Yeomans, Michael, and Alison Wood Brooks. "Topic Preference Detection: A Novel Approach to Understand Perspective Taking in Conversation." Harvard Business School Working Paper, No. 20-077, February 2020.
  • 2014
  • Book

The Power of Noticing: What the Best Leaders See

By: Max Bazerman
This book will examine the common failure to notice critical information due to bounded awareness. The book will document a decade of research showing that even successful people fail to notice the absence of critical and readily available information in their... View Details
Keywords: Interpersonal Communication; Judgments; Negotiation; Negotiation Process; Relationships
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Bazerman, Max. The Power of Noticing: What the Best Leaders See. New York: Simon & Schuster, 2014.
  • Article

Elevate Employees, Don't Eliminate Them

By: Ryan W. Buell
The last major global shock—the 2008 recession—led to what economists call a “jobless recovery” as companies found they could get by with fewer employees. But post-pandemic, the author writes, managers should focus on changing employees’ roles instead. He has five key... View Details
Keywords: Employee Relationship Management; Customer Relationship Management; Interpersonal Communication; Value Creation
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Buell, Ryan W. "Elevate Employees, Don't Eliminate Them." Harvard Business Review 99, no. 5 (September–October 2021): 55–59.
  • July 2010 (Revised August 2012)
  • Supplement

Assistant Professor Jo Worthington (C)

By: Dorothy A. Leonard
A professor has an awkward exchange with a student who has prepared numeric analysis, but whose numbers do not agree with her own. View Details
Keywords: Interpersonal Communication; Learning; Teaching; Cases; Conflict Management
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Leonard, Dorothy A. "Assistant Professor Jo Worthington (C)." Harvard Business School Supplement 911-406, July 2010. (Revised August 2012.)
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